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37 Discussions

Service Sleuth's policy on refused audits?

Does anyone know what Service Sleuth does if you go to do an audit, and the manager refuses to let you?... Continue Reading

Service Sleuths and rescheduling

I have a shop with SS and I'm having an awful sinus headache / asthma attack. I was doing a shop this morning and when I left had to do an asthma treatment. I am supposed to do a movie shop tonight but I honestly don't know how... Continue Reading

Service Sleuth

I was just about to complete an assignment when I realized they got the address listed wrong on the form. Instead of 615, they put 165. I didn't want to take a chance to do the job. I emailed the scheduler but have not heard from her. Anyone... Continue Reading

Stiffed by Service Sleuth

I've done many shops for them at a major telecom firm. I recently had one where the employee was the worst I have encountered. He was supposed to give me a demonstration and if he didn't I had to ask for one. He didn't, I asked, and... Continue Reading

Service Sleuth

well evidently, not only do they take days to get back to you with an application but as soon as you request it you are committing to do it. We had 16" of snow here yesterday with school cancelled today and yesterday and don't get me going on... Continue Reading

SHOPPER BEWARE: Service Sleuth lists contradictory instructions then unfairly grades shopper's report

I did a theater shop for this company earlier this month and was unfairly docked points on my score for THEIR discrepancy. They had two DIFFERENT set of instructions for a particular section of the report. The guidelines stated to CALL [i] the theatre [/i] and the instructions printed on the... Continue Reading

My Love Affair for Service Sleuth Continues

I did a retail shop for them on October 30th because they needed it before the deadline. I explained that I would need a decent bonus and I would need to be paid for the shop by November 15th. They gave me my requested bonus and paid me 8 days... Continue Reading

Thank You Service Sleuth

I did a shop recently where I was supposed to wait 10 minutes if I wasn't greeted before asking an employee a question about merchandise. I made a mistake and only waited 7 minutes and 26 seconds. The MSC didn't reject the shop; instead they graded me a 9 out... Continue Reading

Service Sleuth

Anyone have any experience with them? They have a handful of shops by me but I've never worked for them. I did apply for a shop several days ago, but they still have not accepted it. Is that normal?... Continue Reading

Service Sleuth

Just wondering if anyone has gotten paid by service sleuth for April shops yet? Their deadline is still about 3 days away, but just wondering. Thanks!... Continue Reading

Service Sleuth Contact anyone?

Does anyone have a contact for Service Sleuth? I am looking for someone that is above the reviewers from wordsmithpros.com that are editing their shops (or my recent shops anyway :). Thank you.... Continue Reading

HS Brands/Service Sleuth late with anyone else?

I did two shops in March, payment was due on May 31. These were reimbursement shops so I am about $90 out of pocket. On May 31 I received payment for one shop, with a note that the other will be paid on May 5. Did anyone else get this notice?... Continue Reading

anybody have a contact at Service Slueth?

I'm trying to apply for a job and it says select a date...but no way to select it!... Continue Reading

Service Sleuth & Casino Shops

:)... Continue Reading

Service Sleuth

Does anyone know anything about them? Thanks, Susan... Continue Reading

Kudos to Service Sleuth (HMS)

I just have to publicly acknowledge the folks here for being so on top of getting answers for a complicated shop. It seemed that the forms were different than SPECIFIC directives in the guidelines. My SS project manager gave me her cell phone number and said I could text her... Continue Reading

What does Service Sleuth mean by “Theater Checks”?

Their movie theater jobs call for a lot of things. The only one that I don’t get is seeing how many theater checks are done. Also, can you actually pay attention to the movie with all the other things you have to watch?... Continue Reading

Service Sleuth

Anybody got paid in time with Service Sleuth? First of all, for 3 shops, I spent over $100 in October. It is now almost Jan. 1, 2013, and I have only gotten 2 of 3 shops paid. One of the 2 is even $5 short. The 3rd... Continue Reading

What can you tell me about Service Sleuths?

I am scheduled to do a shop for them today - first time with this MSC. Got a little nervous when I searched this forum and couldn't find a single thread with their name in it. Anyone familiar with them, please?... Continue Reading

Is service slueth another "slow payer"...

I'm not saying they are, just wondering, are they a 90 payer? Has been quite a while since I did a shop for them almost 90 days.... Continue Reading

Help w/ Service Sleuth--I may have screwed up

I was assigned a shop with Service Sleuth. I was not assigned a specific day; the shop guidelines said anytime between 7/27 and 8/5. I originally planned on shopping 7/28, and as I usually do, filled in the preliminary information in the report. Such as...date performed, telephone evaluation, etc. I... Continue Reading

Service Sleuth, beware!

-- moved topic -- ... Continue Reading

411 on Service Sleuth ?

I just registered with this MSC...couldn't really find anything on this forum regarding them...can anyone provide any 411...are they an Ok MSC...do they pay on time,etc...any input will be greatly appreciated...... Continue Reading

Service Sleuth

Does anyone here have any experience working with this company? Please share.... Continue Reading

Service Sleuth - October?

Anyone get their October payment yet?... Continue Reading

Kern Scheduling? ---Service Sleuth

I have been emailing this company constantly for months. They are the company that organizes the shops for another company Service Sleuths. I was to do a movie theater shop( I have done like 8 others for them). I emailed a week before and then 2 more times before the... Continue Reading

Service Sleuth

Hi I'm new to the board but not new to Mystery Shopping. What is your take on this particular MSC? I'm thinking of taking a high end shop they have listed in my area but wanted to get some idea of how they work with their shoppers first. It's a... Continue Reading

SERVICE SLEUTH: Slow uploading a second PDF's ??

My first PDF uploads quickly, but the second one always needs to be attempted 3-4 times before it is accepted. Is this my own computer problem ??? Or a problem with the msc's system?? Many Thanks... Continue Reading

Service sleuth

Forgive me if this has been covered before.I was just offered a job by this MSC and was curious as what is their pay schedule is. Thanks... Continue Reading

Service Sleuth's latest insanity

You know, they are about the slowest paying MSC on the planet. But now, now they will not accept receipts and forms scanned as .jpgs. I have to download some crap piece of software (CutePDF) I don't need, to convert every scan into a PDF. WTH??? UGGGGHHHHHH-and this is just in... Continue Reading

Service Sleuths

Am I the only one who hasn't gotten paid for May?... Continue Reading

Praises be, I finally got a 10 out of Service Sleuth's editors

A job that I do every couple weeks or so at different locations. Survey is disjointed-some of the questions that belong in one section are inexplicably parked in another, etc. If the job didn't pay so well for 2-5 mins work, that I can repeat at 16 locations every month... Continue Reading

Service Sleuth and their Payment Cycle

Well - they really have speeded things up dramatically. This was a company that I was this close to calling it quits with due to the 90 plus day payment cycle on very high dollar shops. As everyone knows, they recently pledged to speed things up. My... Continue Reading

Service Sleuth

Yes I know they say up front payment is 90 days, I guess I just thought "oh surely they dont really wait that long" WRONG, they do. They owe me such a small amount of money that its not really about that. I just dont see a single reason to... Continue Reading

SERVICE SLEUTH: No longer pays at 90 days-Why???

This is a good msc with good clients and they are upfront about their payment terms...BUT I am wondering why all of a sudden there is change in heart from their CEO in paying us in less than 90 days. Maybe he read the negative comments here and on the... Continue Reading

Service Sleuths - non-competitiveness clause?

I was in the process of signing up for this company yesterday, when I noticed that they mention that they require their shoppers to agree too, among other things, "non-competitiveness." Does anyone have any info on what this means, exactly? I saw it on two different pages, and was discouraged... Continue Reading

Service Sleuths aka Howard Services

Does anyone know why it takes this company 90 days to pay?... Continue Reading

Most Recent mentions of Service Sleuth

I usually check my email and the job board to look for the answer. On Service Sleuth site , "Pending" usually disappears with no acknowledgement. (Source). April 16, 2014

Does anyone know what Service Sleuth does if you go to do an audit, and the manager refuses to let you? (Source). April 13, 2014

It seems that now that MF is doing these shops, Kern/Service Sleuth is having a harder time getting them filled. (Source). April 08, 2014

lol miketfse Wrote: - One hour. Submitted report at 6 pm. Grading in my email by 7 pm. 10/10, btw. Great turnaround Service Sleuth! (Source). April 04, 2014

Submitted report at 6 pm. Grading in my email by 7 pm. 10/10, btw. Great turnaround Service Sleuth! (Source). April 04, 2014

I did do one shop each for Goodwin and Bestmark. No issues with either company. I did one shop for Service Sleuth. (Source). March 27, 2014

Speaking of desperate shoppers, I wonder how many of them will pick up the novelty store shops that Ritter just got (used to belong to Service Sleuth) that still pay the same crappy $7 plus up to $5 reimbursement? (Source). March 26, 2014

Just nothing that appeals to me. I may rant about Service Sleuth, Confero, GfK, Intelli-Shop and others, but when the price is right, I do work for them. (Source). March 24, 2014

I just got the dreaded email from Service Sleuth 2 days ago telling me my report is on hold as I can not upload my receipt as jpeg because they only want PDF. (Source). March 15, 2014

I still just take pictures with my iPhone and upload them all as .jpg, including those going to Sleuth. Nobody has complained. I had a comment from Service Sleuth last week, "Please make sure all images are in PDF form in the future. (Source). March 12, 2014