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55 Discussions

Any problems communicating with HS Brands (Service Sleuth)?

Has anyone had difficulty getting replies from HS Brands/Service Sleuth? I've completed two shops for them. One of the shops the reimbursement amount is incorrect. I contacted the scheduler through Sassie and they did not reply. A week later when I followed up they told me to contact payroll. I contacted... Continue Reading

KUDOS TO PATTY BRAY AT SERVICE SLEUTH!!!

Here's a hard-working coordinator at Service Sleuth with a sense of humor and a nice, friendly manner of interacting with shoppers! I'm not sure if she is a scheduler or if she is the project coordinator. The shops I did for Service Sleuth were scheduled by KSS but, after... Continue Reading

Shout out to Debbie Peters of Service Sleuth

I am always apprehensive when I click on the Evaluation from this MSC, as per discussions in the Forum. Today, editor Debbie lifted my spirits. Ok, she had to contact me but I still got 9 though I expected an 8 or lower. I vowed to drop this... Continue Reading

Service Sleuth

Did a [i](lube shop)[/i] with $5 shop fee and $70 reimbursement. They showed received, 7 score and then only stated $5 for the shop fee and didn't post $70 for the reimbursement. Is there a reason for this or does any one know? [i](Mod note: Linking an MSC with its clientele... Continue Reading

Service Sleuth manually deactivated?

When I went to SS today this was on my main page You our account has been manually deactivated by HS Brands International. I have updated my information and I have e-mail them asking why my account has been deactivated. Has any one been deactivated and can they re activate my account? Thanks... Continue Reading

Service Sleuth/HSBrands website warning

When I try to go to www.servicesleuth.com or www.hsbrands.com, I get a scary red warning page that says, "The site ahead contains malware!" I am blocked from entering due to "attackers" and the possibility of "viruses." Does anyone know anything about this? When I go to www.mymysteryshop.com, I have no... Continue Reading

SERVICE SLEUTH: Notes to scheduler field means????

Is it working against me when applying for shops and not filling out the above field??? What should I say?? "Gee I really hope you'll give me this shop" etc??? Or say why I feel qualified or successful regarding past shops at the same client perhaps?? Thanks Much... Continue Reading

HS Brand / Service Sleuth Payments

Sorry for posting another thread but I can't find the old thread regarding payment issues. Has anyone had late payments lately? Initially I was being paid on time but last month, pay that was to be issued was delayed by 11 days. I've received payment for some shops then received the... Continue Reading

Come on Service Sleuth.

I signed up with them last year. I applied for a shop and did not realize that it had been auto assigned. I sent them a message and an email, in return I was given a 1. Now I do not qualify for any shops. If I apply they... Continue Reading

Service Sleuth Contact Info

Just wondering if I can get a phone number for someone at Service Sleuth. I need to see if I can get the due date of my shop extended....I did try and email the scheduler (since yesterday), and no one has gotten back to me on that as... Continue Reading

Service Sleuth Dec pay

Is anyone still waiting on theirs? I have yet to be paid. I try to be understanding, but after changing the expected pay date twice and then still not receiving payment, I start to get just a little bit frustrated.... Continue Reading

Service Sleuth

What is the trick with this company? This may sound like a silly question, but I have applied to about 20-255 shops with them and always get a "your not accepted email." I have yet to do my first shop with them :( Every other MSC I have been able... Continue Reading

Service Sleuth

Has anyone out there experienced an issue with Service Sleuth refusing a report because of gray areas in the instructions, such as scenarios that weren't there before the shop was conducted? I would appreciate any feedback that anyone has. Thanks so much. maggieg... Continue Reading

Service Sleuth Payment Question

I just started shopping for Service Sleuth this fall. They say payments are made after 60 days from the last day of the month the shop was completed. I am fine with that. However, I have still not been paid for two shops I completed in October.... Continue Reading

Service Sleuth, no report grading

I did three cell shops on Oct 09, but still do not see the report grading. I contacted the scheduler and got the reply, "It takes our editors some time and your reports will come through soon." The truth is I am not really after the grading. I just want to... Continue Reading

Coupon question about Service Sleuth oil change shop

I am scheduled for an oil change shop for Service Sleuth (thru Kern) tomorrow. The little job write up you see when applying says you can use any coupon for the job but when I opened up the detailed instruction sheet it says you must use the $5 off... Continue Reading

Service Sleuth leaving out Important details of shops on the assignment page

So, there was a new shop from Service Sleuth. I signed up for it as I was going to be at the mall and it would fit right in. There were no guidelines or any details for the shop (I guess that should have been a warning. ... Continue Reading

Service Sleuth payment schedule

Hi. Can someone tell me what is their payment schedule? Completed 2 assignments in the beginning of March and 1 at the end. Haven't gotten any payments yet. Just curious. Thanks!... Continue Reading

Service Sleuth's policy on refused audits?

Does anyone know what Service Sleuth does if you go to do an audit, and the manager refuses to let you?... Continue Reading

Service Sleuths and rescheduling

I have a shop with SS and I'm having an awful sinus headache / asthma attack. I was doing a shop this morning and when I left had to do an asthma treatment. I am supposed to do a movie shop tonight but I honestly don't know how... Continue Reading

Service Sleuth

I was just about to complete an assignment when I realized they got the address listed wrong on the form. Instead of 615, they put 165. I didn't want to take a chance to do the job. I emailed the scheduler but have not heard from her. Anyone... Continue Reading

Stiffed by Service Sleuth

I've done many shops for them at a major telecom firm. I recently had one where the employee was the worst I have encountered. He was supposed to give me a demonstration and if he didn't I had to ask for one. He didn't, I asked, and... Continue Reading

Service Sleuth

well evidently, not only do they take days to get back to you with an application but as soon as you request it you are committing to do it. We had 16" of snow here yesterday with school cancelled today and yesterday and don't get me going on... Continue Reading

SHOPPER BEWARE: Service Sleuth lists contradictory instructions then unfairly grades shopper's report

I did a theater shop for this company earlier this month and was unfairly docked points on my score for THEIR discrepancy. They had two DIFFERENT set of instructions for a particular section of the report. The guidelines stated to CALL [i] the theatre [/i] and the instructions printed on the... Continue Reading

My Love Affair for Service Sleuth Continues

I did a retail shop for them on October 30th because they needed it before the deadline. I explained that I would need a decent bonus and I would need to be paid for the shop by November 15th. They gave me my requested bonus and paid me 8 days... Continue Reading

Thank You Service Sleuth

I did a shop recently where I was supposed to wait 10 minutes if I wasn't greeted before asking an employee a question about merchandise. I made a mistake and only waited 7 minutes and 26 seconds. The MSC didn't reject the shop; instead they graded me a 9 out... Continue Reading

Service Sleuth

Anyone have any experience with them? They have a handful of shops by me but I've never worked for them. I did apply for a shop several days ago, but they still have not accepted it. Is that normal?... Continue Reading

Service Sleuth

Just wondering if anyone has gotten paid by service sleuth for April shops yet? Their deadline is still about 3 days away, but just wondering. Thanks!... Continue Reading

Service Sleuth Contact anyone?

Does anyone have a contact for Service Sleuth? I am looking for someone that is above the reviewers from wordsmithpros.com that are editing their shops (or my recent shops anyway :). Thank you.... Continue Reading

HS Brands/Service Sleuth late with anyone else?

I did two shops in March, payment was due on May 31. These were reimbursement shops so I am about $90 out of pocket. On May 31 I received payment for one shop, with a note that the other will be paid on May 5. Did anyone else get this notice?... Continue Reading

anybody have a contact at Service Slueth?

I'm trying to apply for a job and it says select a date...but no way to select it!... Continue Reading

Service Sleuth & Casino Shops

:)... Continue Reading

Service Sleuth

Does anyone know anything about them? Thanks, Susan... Continue Reading

Kudos to Service Sleuth (HMS)

I just have to publicly acknowledge the folks here for being so on top of getting answers for a complicated shop. It seemed that the forms were different than SPECIFIC directives in the guidelines. My SS project manager gave me her cell phone number and said I could text her... Continue Reading

What does Service Sleuth mean by “Theater Checks”?

Their movie theater jobs call for a lot of things. The only one that I don’t get is seeing how many theater checks are done. Also, can you actually pay attention to the movie with all the other things you have to watch?... Continue Reading

Service Sleuth

Anybody got paid in time with Service Sleuth? First of all, for 3 shops, I spent over $100 in October. It is now almost Jan. 1, 2013, and I have only gotten 2 of 3 shops paid. One of the 2 is even $5 short. The 3rd... Continue Reading

What can you tell me about Service Sleuths?

I am scheduled to do a shop for them today - first time with this MSC. Got a little nervous when I searched this forum and couldn't find a single thread with their name in it. Anyone familiar with them, please?... Continue Reading

Is service slueth another "slow payer"...

I'm not saying they are, just wondering, are they a 90 payer? Has been quite a while since I did a shop for them almost 90 days.... Continue Reading

Help w/ Service Sleuth--I may have screwed up

I was assigned a shop with Service Sleuth. I was not assigned a specific day; the shop guidelines said anytime between 7/27 and 8/5. I originally planned on shopping 7/28, and as I usually do, filled in the preliminary information in the report. Such as...date performed, telephone evaluation, etc. I... Continue Reading

Service Sleuth, beware!

-- moved topic -- ... Continue Reading

411 on Service Sleuth ?

I just registered with this MSC...couldn't really find anything on this forum regarding them...can anyone provide any 411...are they an Ok MSC...do they pay on time,etc...any input will be greatly appreciated...... Continue Reading

Service Sleuth

Does anyone here have any experience working with this company? Please share.... Continue Reading

Service Sleuth - October?

Anyone get their October payment yet?... Continue Reading

Kern Scheduling? ---Service Sleuth

I have been emailing this company constantly for months. They are the company that organizes the shops for another company Service Sleuths. I was to do a movie theater shop( I have done like 8 others for them). I emailed a week before and then 2 more times before the... Continue Reading

Service Sleuth

Hi I'm new to the board but not new to Mystery Shopping. What is your take on this particular MSC? I'm thinking of taking a high end shop they have listed in my area but wanted to get some idea of how they work with their shoppers first. It's a... Continue Reading

SERVICE SLEUTH: Slow uploading a second PDF's ??

My first PDF uploads quickly, but the second one always needs to be attempted 3-4 times before it is accepted. Is this my own computer problem ??? Or a problem with the msc's system?? Many Thanks... Continue Reading

Service sleuth

Forgive me if this has been covered before.I was just offered a job by this MSC and was curious as what is their pay schedule is. Thanks... Continue Reading

Service Sleuth's latest insanity

You know, they are about the slowest paying MSC on the planet. But now, now they will not accept receipts and forms scanned as .jpgs. I have to download some crap piece of software (CutePDF) I don't need, to convert every scan into a PDF. WTH??? UGGGGHHHHHH-and this is just in... Continue Reading

Service Sleuths

Am I the only one who hasn't gotten paid for May?... Continue Reading

Praises be, I finally got a 10 out of Service Sleuth's editors

A job that I do every couple weeks or so at different locations. Survey is disjointed-some of the questions that belong in one section are inexplicably parked in another, etc. If the job didn't pay so well for 2-5 mins work, that I can repeat at 16 locations every month... Continue Reading

Service Sleuth and their Payment Cycle

Well - they really have speeded things up dramatically. This was a company that I was this close to calling it quits with due to the 90 plus day payment cycle on very high dollar shops. As everyone knows, they recently pledged to speed things up. My... Continue Reading

Service Sleuth

Yes I know they say up front payment is 90 days, I guess I just thought "oh surely they dont really wait that long" WRONG, they do. They owe me such a small amount of money that its not really about that. I just dont see a single reason to... Continue Reading

SERVICE SLEUTH: No longer pays at 90 days-Why???

This is a good msc with good clients and they are upfront about their payment terms...BUT I am wondering why all of a sudden there is change in heart from their CEO in paying us in less than 90 days. Maybe he read the negative comments here and on the... Continue Reading

Service Sleuths - non-competitiveness clause?

I was in the process of signing up for this company yesterday, when I noticed that they mention that they require their shoppers to agree too, among other things, "non-competitiveness." Does anyone have any info on what this means, exactly? I saw it on two different pages, and was discouraged... Continue Reading

Service Sleuths aka Howard Services

Does anyone know why it takes this company 90 days to pay?... Continue Reading

Most Recent mentions of Service Sleuth

Service Sleuth currently has a lot of shops which pay up to $35 for any type of car service,, plus a shopper fee. (Source). June 29, 2016

As for how long it takes for a scheduler to get back to you, yes and no. Service Sleuth tends to be scheduled by scheduling companies, and the schedulers are not employees of HS Brands. (Source). June 20, 2016

Has anyone had difficulty getting replies from HS Brands/Service Sleuth? (Source). June 20, 2016

Northfork and Service Sleuth asked for it the last time I did a shop for them. (Source). June 12, 2016

Service Sleuth and CHC come to mind. (Source). May 29, 2016

Here's a hard-working coordinator at Service Sleuth with a sense of humor and a nice, friendly manner of interacting with shoppers! I'm not sure if she is a scheduler or if she is the project coordinator. (Source). May 13, 2016

I do not know if HS Brands/ Service Sleuth/ Mershimer Group is 12 or 24 hour deadline. (Source). May 11, 2016

btw I just found this info, since these companies have merged: Service Sleuth has changed their policy from a 24 hour submit time to a 12 hour submit time. (Source). May 10, 2016

Just because they SAY they a going to fine you doesn't mean that have any actual way of doing it.[/quote] If Tos walks away and never works for Service Sleuth again, they probably can't get the $150. (Source). April 16, 2016

HS brands-Service sleuth I just got paid for a shop through PayPal in the US for a shop I did on 1/13/16 got paid 3/9/16. (Source). March 10, 2016