p://www.realitybasedreports.com/bnc.php?TP=1&ID=11612&AS=7054&ST=32
KathyC Wrote:
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> Intellishop has been broadcasting assignments
> stating that they provide shoppers with new and
> improved evaluation forms. Are they improved and
> shorter or just improved in some way? I would
> especially appreciate feedback pertaining to
> luxury car shops. I have e'd the scheduler asking
> for the number of questions on the "new" form with
> no response.
The above actually referrers to three different shops. An Oil Change, a Brake inspection shop and a new car dealer shop. That MSP offers all three shops.
OIL CHANGES and BRAKE SHOPS are much easier to report. Much of the redundancy and frivolous questions with narratives are gone. It takes half the time to report and you get a free oil change or brake inspection. The brake inspection is free anyway when you get an oil change. They do it on the courtesy check. If they give a bonus that puts money in the evaluators pocket I would do the brake inspection.
How many oil changes can you get for your vehicle? One every 3000 miles or 3 months. If you get more there is no benefit and no money in your pocket unless the shop is bonused. The invitation to shop suggests you can go out and offer to take other people's cars for the oil change. Where is the money in my pocket? I I do not do charity work.
There is a possibility of making money. You are reimbursed the full price of the oil change and the person that let you borrow their car gets the oil change. If you offer to take a friend or relative’s car for service request that they pay $15 for the $29.99 oil change they save $15. When the Mystery Shop Company pays you the $15 goes in your pocket. If the shop is bonused your friend does not have to know that, It is extra money in your pocket. Your friend may even give you the full price of the oil change as you saved them a chore.
The New car shops are NOT advertised as friendlier or easier. They are the same impossible shops that I REFUSE TO DO. Is a gamble you are NOT in control of. They make YOU responsible if the salesperson does not give you a business card as it is mandatory that you get a business card or the shop is invalid. You can ask for the business card to write notes on before you start. If you do not get it you may as well walk out of the showroom. I am not giving them a free report to have them use my work product.
I bought a few new cars. I ALWAYS asked the salesperson to elaborate and clarify features I was interested in. The guidelines said it is mandatory that you keep you mouth shut and let the salesperson give information. You can not "prime the pump" by asking about features not introduced by the salesperson. You can not ask the salesperson to explain a feature or demonstrate the feature. The client wants to know what the sales person offers in their presentation without prompting.
Imagine "buying" a $50,000 vehicle and not asking any questions. Sit there like a dumb stump while the salesperson offers a sales pitch when a real shopper would ask, “Can you tell me more about that?” They will know you are the mystery shopper after only a few minutes as you are unresponsive.
The salesperson may use you to get a good rating but they will not give you a business card. They will claim they are new and did not get their cards yet or they left their business cards in their other pants. They know the mystery shopper needs a business card. They will waste your time, for wasting their time and having them lose a spot in rotation. Remember the guideline, if you do not get a business card shop is invalid you do not get paid. If you ask any questions a normal shopper would ask you do not get paid.