One thing I do, when I get calls like that, I will ask them to go over the requirements(as I forgot them), get the name of the scheduler, and email confirmation of all particulars if I cannot login to get the info.
carscheles Wrote:
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> Hypothetical situation based on something that
> just happend.
>
> You have a regular shop that you've been doing and
> you know it like the back of your hand. A
> scheduler calls you in the evening and asks you if
> you would please cover 3 shops for her (1 the next
> morning, 2 the day after). They are out of your
> way but you agree to do her the favor.
>
> You get off the phone and check your account but
> don't see the jobs. You send a quick email to the
> scheduler and she assures you that she assigned
> them to you, quotes your shopper ID in the email,
> and tells you to look again. Once again you don't
> see them so you send another email, but she's
> already gone for the night.
>
> In the morning you still don't see the jobs in
> your account but go ahead and do them since you've
> never had issue with this MSC before. You get
> home and are finally able to see the jobs in your
> account. But guess what - the requirements have
> now changed from what they have always been. You
> submit the job and later on get a message that
> you're not going to be paid because you didn't do
> the job right.
>
> You ask the scheduler to make an exception because
> you had no idea the requirments had changed since
> she didn't mention that on the phone and you
> couldn't see the jobs in your account. She says
> her manager said they can't pay you and you have
> to do the job again. The kicker is, the cost of
> the item you now have to buy is a lot more than
> the old item. To help this scheduler, you'd
> actually lose money.
>
> Would you do the jobs and lose money? Or tell her
> you can't do them because you accepted the jobs
> based on inadequate information from her?