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Mystery Shopping Discussion

How do you stay a mystery on this fast food shop?
Posts:45
Has any one done the new Jack in the Box shops? You are required to go in first and then the drive-thru to order just tacos. It is usually the same person taking orders at both places and more than once has the person said something like, "Oh, I just saw you inside." In the instructions they tell you this may happen and to play it off by saying "My friend wanted me to pick something up for them." Granted that is the very last step of the shop, I feel it is utterly revealing.
August 19, 2012 01:08PM
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More About Fast Food


Posts:1,595
The reality is if you play it off, you might raise some suspicions but I doubt the employees really care. I often pull my cell phone out as I am walking to my car to "talk" into it. I would then just say hubby or son called and wanted me to pick something up. Every one of the thousands of McD's shops being done across the country each week have the same requirement.



Edited 1 time(s). Last edit at 08/19/2012 01:28PM by Shelly.
August 19, 2012 01:26PM
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Posts:333
If they say anything, just tell them your wife, girlfriend etc, just called you and wanted tacos, too.



Edited 1 time(s). Last edit at 08/19/2012 01:27PM by rubypearl.
August 19, 2012 01:26PM
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Posts:333
Deleted, it showed up twice. LOL



Edited 1 time(s). Last edit at 08/19/2012 01:28PM by rubypearl.
August 19, 2012 01:26PM
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Posts:1,595
deleted...



Edited 1 time(s). Last edit at 08/19/2012 01:28PM by Shelly.
August 19, 2012 01:27PM
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Posts:45
I might have to start using that reason rubypearl.

I do the McDs shops too and feel completely different when I do them. With those you can do the drive-thru first and then go in. I feel like you are recognized less doing that order. Also, it's usually different employees taking the orders. I've never had an employee comment that they had just seen me while doing a McDs shop.
August 19, 2012 01:32PM
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Posts:2,892
I think the key is to act just like you would if you left the restaurant and your husband asked you to grab a few tacos....

Have a sheepish, somewhat exasperated look on your face when the employee says "Hey! I just saw you in here." That's when you look up and say" I Knowwwww...honey wants some tacos...got keep 'em happy."
August 19, 2012 07:41PM
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Posts:153
I also change my appearance. I have bangs and wear a headband that pulls them back. I wear glasses for one part and take them off for the other. I wear a light jacket and take it off before I go inside. It is easy to change you look if you try. Most employees don't pay that close attention to customers.
August 19, 2012 08:08PM
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Posts:213
Just did my first Jack today. There was recognition the employee's eyes at the drive thru but she didn't say anything.

Yeah, but it does make you feel weird.
August 19, 2012 08:38PM
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Posts:2,034
That's strange to me. I've done about 10 of the JIB shops since they started, and I don't think I have ever had the same person at the drive thru. Maybe once. But my real reason for this post is that to me it is much more reasonable to do the insider part first. I can always play up deciding later to go to the drive thru after eating inside, but I can't think of one logical reason to come inside and eat after being recognized buying a meal in the drive thru. Anyone have a story to use if you are recognized inside after buying a whole meal in the drive thru?
August 19, 2012 10:08PM
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Posts:64
I already posted this in another thread, but if you think that's bad, try going inside AND drive thru... with the same employee covering both... AND having to ask strange questions at each... at an ice cream place where you're often the only customer!
August 20, 2012 12:28AM
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Posts:181
Drive thru ice cream? I need one of those here. Not necessarily to mystery shop, just to get quick ice cream.

cinemaphile Wrote:
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> I already posted this in another thread, but if
> you think that's bad, try going inside AND drive
> thru... with the same employee covering both...
> AND having to ask strange questions at each... at
> an ice cream place where you're often the only
> customer!
August 20, 2012 12:31AM
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Posts:450
The last Jack I did, the DT didnt give me a receipt. I had to ask and say its for my boss, yeah it was a breakfast shop. I also try to change my looks with caps and shades. It makes me feel like a spy.



Edited 1 time(s). Last edit at 08/20/2012 01:15AM by mnmfong.
August 20, 2012 01:13AM
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Posts:64
Your DQ's don't have drive-thru's?

My shop wasn't DQ, it was a Chicago-area place called Oberweis, but most all of the DQ's around here have drive-thru's as well.

StacyP Wrote:
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> Drive thru ice cream? I need one of those here.
> Not necessarily to mystery shop, just to get quick
> ice cream.
>
> cinemaphile Wrote:
> --------------------------------------------------
> -----
> > I already posted this in another thread, but if
> > you think that's bad, try going inside AND
> drive
> > thru... with the same employee covering both...
> > AND having to ask strange questions at each...
> at
> > an ice cream place where you're often the only
> > customer!
August 20, 2012 03:04AM
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Posts:181
There's only one DQ near me and it's not a drive thru. I could get ice cream of sorts at the McDonalds or Pollo Loco drive thrus, but I was thinking more of Baskin Robbins or Coldstone.
August 20, 2012 10:51AM
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Posts:8,588
I'm not care whether you stay a mystery when you are on your way out of the shop. They tell you to do the inside first. Clearly they want you to remain a mystery when you do the inside counter portion of the shop and when you are eating in the dining area. At the drive-thru you only purchase 2 tacos and your evaluation of the drive-thru is almost completed by the time you get to the window and the drive-thru cashier sees you, whether they recognize you or not. The report asks if the cashier was the same who served you inside and if s/he recognized you. It sounds like they want to know if their cashiers are paying attention. So far, out of the many I've done, only one has acted as though she recognized me. Except at breakfast, the cashier has not been the same person at both counter and drive-thru. Then you can't shop the location for a month, so even if they spot you as a shopper, you've already completed the majority of the evaluation undetected and they are not going to remember you a month later.
August 20, 2012 11:00AM
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Posts:14,412
Only one of the St. Louis area Oberweis stores has a drive-thru. Most of the DQs have one.

cinemaphile Wrote:
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> Your DQ's don't have drive-thru's?
>
> My shop wasn't DQ, it was a Chicago-area place
> called Oberweis, but most all of the DQ's around
> here have drive-thru's as well.

*****************************************************************
"Allow me to lend a machete to your intellectual thicket." – Captain Jack Sparrow
*********************************************************************
"I don't drink these days. I am allergic to alcohol and narcotics. I break out in handcuffs. - Robert Downey, Jr.
August 20, 2012 11:18AM
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Posts:3,118
i am always a mystery on fast food shops because I dont do them.

= + = + = + = + = + = + = + = + = + = + = + = + =
It does not matter if the glass is half full or half empty.
All that matters is that you are the one pouring the water.
August 20, 2012 11:32AM
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Posts:14,412
I have had an exception lately. Although I generally can't stand fast food, I really do like those cheeseburgers and when the commissions are in the $20's and above, who am I to arguegrinning smiley

*****************************************************************
"Allow me to lend a machete to your intellectual thicket." – Captain Jack Sparrow
*********************************************************************
"I don't drink these days. I am allergic to alcohol and narcotics. I break out in handcuffs. - Robert Downey, Jr.
August 20, 2012 11:49AM
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Posts:45
I've been doing the shops out in the middle of no where that they have trouble getting filled. They requested, with a bonus, that I shop the same location that I had shopped less than a month ago. The stores are not that high volume is why I keep getting recognized. I completed this shop last night and was again recognized, although the employee didn't say anything and he was not the one that took my order inside. This was the first time I was not given my receipt at the DT. I'm waiting to see what kind of feed back I get. I believe the employee intentionally did not give it to me because he abruptly closed the window and walked away from it after handing me my food.
August 20, 2012 11:59AM
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Posts:8,588
I had one shop where I was not provided a receipt at the drive-thru although I asked for one. The employee said "yes, it's in the bag." It wasn't. I explained in my report and I got no questions at all and the report was approved.
August 20, 2012 12:03PM
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Posts:2,892
The tacos were horrible....
August 20, 2012 06:58PM
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Posts:372
LOL love it! smiling smiley
techman01 Wrote:
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> i am always a mystery on fast food shops because I
> dont do them.
August 20, 2012 10:57PM
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Posts:261
Yep. I pretended to talk on my phone and then just say "What? That's it? Just two tacos? Ok." and then order two tacos. My crazy imaginary friend just made me order two tacos. Sorry.
August 21, 2012 01:08PM
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Posts:8,588
ISpyForYou Wrote:
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> Yep. I pretended to talk on my phone and then just
> say "What? That's it? Just two tacos? Ok." and
> then order two tacos. My crazy imaginary friend
> just made me order two tacos. Sorry.


He's your friend, too?!!!??
August 21, 2012 01:48PM
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