Scheduler changed shop fee after accepting shop

Several days ago I was offered x amount of dollars to do a new car shop. Have never done one as I have read all of the horror stories on the forum but decided to do this one for the bonused money. After receiving my acceptance email I went to the MSC home to accept the shop and it was listed for less money. I immediately emailed the scheduler to ask about the discrepancy and was told the price on the acceptance page was correct. I responded and told them that I had received 4 emails about the shop and the pay price was listed in the subject line and also sent back all of the emails. I was told again that it only paid what was on the acceptance page. So I politely cancelled the shop telling the scheduler I did not want to start off on the wrong foot ( or pay ). Scheduler emailed back and said they could not believe I would cancel because of the pay issue. I sent back and said it was not the pay but the principal. Any comments?

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That was awfully ballsy of the scheduler. He/she is shocked you would not do a job after they changed the pay. Balderdash. You did the right thing. I dare say that very same scheduler would not agree to being paid $10 for every successfully scheduled shop and later settle for $3. Did they even attempt an explanation?

Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.

You handled the situation as I would have. Good job.

Which MSC?

rosythorne Wrote:
-------------------------------------------------------
> So I politely
> cancelled the shop telling the scheduler I did not
> want to start off on the wrong foot ( or pay ).
> Scheduler emailed back and said they could not
> believe I would cancel because of the pay issue.
> I sent back and said it was not the pay but the
> principal. Any comments?

Not only were you polite, you gave the scheduler your explanation as to why. You explained you had proof of a higher pay that was promised. It's similar to a bait-and-switch tactic, hoping you wouldn't complain. But you knew your own integrity and stood your own ground. Good for you! Simply put, they're not paying you for the goods you'd be producing at the original price promised. Would they pay you if you filed a report that was 2/3 filled out instead? Of course not. An agreement works both ways.

-Yeah We all shine on, like the moon, and the stars, and the sun. -John Lennon.

Thanks for all the support. Have only been shopping for 5 years but have never run into anything like this before. I don't know if I can list the name of the new car MSC without getting in trouble but I have read on here where there have been problems with this company paying late. If I can post the name let me know.

Shopping the IN area.

You cannot post the name of a MSC and their client in the same thread. Otherwise it is perfectly fine and is often more helpful if you do let us know which company.

LisaSTL Wrote:
-------------------------------------------------------
> You cannot post the name of a MSC and their client
> in the same thread. Otherwise it is perfectly fine
> and is often more helpful if you do let us know
> which company.

Yes, please let us know the name so we can be informed. We need to stick together when
it comes to things like this.

Not a chance I would stand for it. If there is
one thing I can't stand is people that are misleading
rather it is intentional or not intentional. If they refused
to honor the original agreed upon amount, I would
have to take care of them in my own special way
so they get the message.

Always business, never personal.

= + = + = + = + = + = + = + = + = + = + = +
There are no stupid questions, but there are a lot of inquisitive idiots
==--==--==--==--==--==--==--==--==--==
When you try to please everybody, you end up pleasing nobody

With the hint regarding new car shops, I can narrow it down to two likely culprits and am leaning toward one in particular.

Thanks to everyone. It is Intellishop. In response to LisaSTL the only thing that was said in the way of an explanation was the shop fee was posted on the acceptance page. No comment was made about all of the emails with the shop offer posted in the subject line. The scheduler acted like they could not believe I would cancel my shop because of the difference. I have principals and would expect the companies I work for to have them also. I love this forum and though I don't post often I read all the time. THanks for all of the helpful information I have received over the months and also the laughs.

They were on my short list. In all honesty, as bad as it was for them renege on the offer, the scheduler's attitude was most amazing. Seriously, who agrees to anything at one price and then gladly accepts less "just because."

I've done tons of heavily bonused fast food shops (in remote towns) for them in the past with no problems. I'm surprised they would do such a thing.

I'll be a bit more vigilant double checking the assignment notices to make sure this isn't going to be a habit with them. I always put the amount expected in an Excel sheet as soon as I apply for a job, or as soon as I get off the phone if they called me, so I don't rely on my memory. I've never had a discrepancy but I've gotten a bit lazy about making sure it's in writing before I do the shop.

:
:
==============================================================
I pray it does not occur that the last thing I did before I died was vacuum the house or eat broccoli.

No matter the msc, I always make sure the bonus is in
writing via email. It is the primary reason I don't like
talking to them on the phone, so we don't have a he
said/she said game. And if I do talk on the phone,
I always tell them to email me the info so it gets routed
appropiately(I have extensive filters setup that sort emails
for me based on a variety of rules)

Absolutely make sure the pay amount is in the form of writing before you do the shop. And keep that file in a safe place folder. I've only used that folder once in the years I've been shopping to check with a department on the amount of pay that I received, but it came in handy when I was detailing the reimbursements, bonuses added and original pay.

This post in the forum will come in handy for many people down the line.

-Yeah We all shine on, like the moon, and the stars, and the sun. -John Lennon.

I am a scheduler , and I do not think it is right to change the shop fee. If the shop is difficult to schedule, we have to ask permission to give a bonus. Many times the company will say yes. Sometimes we can not bonus, so we need to start cold calling.

It's called bait and switch! And it's wrong. Period!

Edited 1 time(s). Last edit at 04/05/2013 08:55PM by capecodannie.

By the way, thank you for sharing the name of the company. I'll know now to steer clear of that one!

After doing five car shops and getting nothing but headaches on subsequent reports, I vowed never to do another, and, no matter what the bonus, never will.

Robinv

What a witch. I can see if she made some sort of mistake, and apologized and gave you the option of canceling, but what she did was wrong. If it were me, I would consider contacting the MS company about it because I certainly would not want to do any shops for them with these kind of shenanigans going on. I understand it must be difficult to schedule some shops, but for schedulers to send emails out with fake bonuses, and then try to pressure you into accepting it anyway is BS.

I'm sorry that happened to you.

techman01 Wrote:
-------------------------------------------------------
> Not a chance I would stand for it. If there is
> one thing I can't stand is people that are
> misleading
> rather it is intentional or not intentional. If
> they refused
> to honor the original agreed upon amount, I would
> have to take care of them in my own special way
> so they get the message.
>
> Always business, never personal.

How would you handle it in "your own special way"? Or is it something that is better off not being posted online? LOL

I have had this problem with MF and bonused shops, but only when the offer is made by their overseas MSC's. I always ask for a conformation and tell them if I don't receive one I will cancell. Well I have cancled several jobs so far. You only get to burn me once.

I understand that everyone's experience is different but I have done over 30 shops for Intellishop and never had a problem with the schedulers; and especially never had a bait and switch like this.

While not with bonuses, I have had that problem with shop instructions where the schedulers outright lie. The last time I was scheduled, immediately read the instructions and after finding the discrepancies I called. While cancelling through a U.S. based scheduler she acted like I should have known the information being provided was wrong. Really? Then maybe she should have known that their bonuses only get high enough for me to agree to one of the POS jobs about once every 10 or 11 months.

Happy Hooker Wrote:
-------------------------------------------------------
> I have had this problem with MF and bonused shops,
> but only when the offer is made by their overseas
> MSC's. I always ask for a conformation and tell
> them if I don't receive one I will cancell. Well I
> have cancled several jobs so far. You only get to
> burn me once.

rosythorne Wrote:
-------------------------------------------------------
> Several days ago I was offered x amount of dollars
> to do a new car shop. Have never done one as I
> have read all of the horror stories on the forum
> but decided to do this one for the bonused money.
> After receiving my acceptance email I went to the
> MSC home to accept the shop and it was listed for
> less money. I immediately emailed the scheduler
> to ask about the discrepancy and was told the
> price on the acceptance page was correct. I
> responded and told them that I had received 4
> emails about the shop and the pay price was listed
> in the subject line and also sent back all of the
> emails. I was told again that it only paid what
> was on the acceptance page. So I politely
> cancelled the shop telling the scheduler I did not
> want to start off on the wrong foot ( or pay ).
> Scheduler emailed back and said they could not
> believe I would cancel because of the pay issue.
> I sent back and said it was not the pay but the
> principal. Any comments?

You were right in what you did and now you'll be on the bad of the scheduler.

rosythorne Wrote:
-------------------------------------------------------
> Several days ago I was offered x amount of dollars
> to do a new car shop. Have never done one as I
> have read all of the horror stories on the forum
> but decided to do this one for the bonused money.
> After receiving my acceptance email I went to the
> MSC home to accept the shop and it was listed for
> less money. I immediately emailed the scheduler
> to ask about the discrepancy and was told the
> price on the acceptance page was correct. I
> responded and told them that I had received 4
> emails about the shop and the pay price was listed
> in the subject line and also sent back all of the
> emails. I was told again that it only paid what
> was on the acceptance page. So I politely
> cancelled the shop telling the scheduler I did not
> want to start off on the wrong foot ( or pay ).
> Scheduler emailed back and said they could not
> believe I would cancel because of the pay issue.
> I sent back and said it was not the pay but the
> principal. Any comments?

Did you provide the scheduler with your argument and supporting emails reflecting the bonused amount? That is the only thing that might be different if I were in your shoes. This points to the criticality of having a paper trail. I never delete the emails about shops until I've been paid.

The scheduler is the one who will lose more in the long run by not providing the agreed upon fee. S/he now has to find another shopper. Don't give up on car shops...they can be lucrative and I hope one bad experience does not poison the whole barrel for you. Consider this a learning experience.

MsFrank-as to providing the scheduler with the supporting emails they were all sent back with the original job offer in the subject line so there were 4 emails with the original offer on them. Still refused to honor the offer. Don't really care about being on the wrong side of the scheduler roman. Don't need these kind of schedulers. This shop did not poison me for car shops but did poison me for this company. I am only a part-time shopper and have been for about 5 years and have never had this type of problem. I have never had a shop refused and usually get 10's or high marks so to me it is the scheduler's loss not mine. Thanks again for all of the support that all of you have given me on this problem.

Shopping northern Indiana

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Scheduler changed shop fee after accepting shop

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