dbcoop Wrote:
-------------------------------------------------------
> Why would a negative report cause you to be
> removed from list of eligible shoppers? Is this
> something we should avoid doing? Pointing out bad
> employees or discriminating on the cleanliness of
> the store too much or what?
A negative report alone should not get you removed from a list of eligible shoppers. But a negative report without good explanations or without objectivity might.
As an example, when you turn in a report to a MSC, an editor edits it. I'm proud of my reports and I'm pretty sensitive when the editors edit me. If they give me a 10 (maybe a 9 if the MSC has a rep as a "hard-grader"
, I don't really care if they explain the rating to me. But if I were to get an 8 - or, gasp! lower - I would want very detailed explanations of anything that lowered my grade. And if I believed the explanations were subjective or incorrect, I might think about arguing. Reading on the forum, there are plenty of complaints from shoppers who don't like being graded when the grade is not great and want to dispute the grade the editor has given. Managers of the places we shop are just like that. A less-than-perfect score can cost them a promotion, a bonus, a good grade on a performance evaluation, or even just upset them, so if a report does not completely explain negatives, with no emotion or subjectivity, giving details, many will argue. Because the MSC wants to avoid arguments after they submit reports to the client, they are ultra-sensitive to negative reports.
Does this mean we should not write bad reports? No. It means we should write honest reports, whether they are bad or good, but we should keep in mind that a negative report is much, much harder to write than a good report because we have to paint a picture that will be understood by the MSC and the client. I've written a lot of negative reports (and I HATE to write negative reports, it totally annoys me) and I have never had one refused by an MSC and I have not been blocked from any clients after writing a negative. But they are much, much harder to write. And, if the MSC is one with a very simple, fast report, it is very difficult to get across objective explanations of a bad report because there simply isn't enough narrative. Keep in mind, if the report is negative, be very, VERY sure that everything in the report is absolutely correct - your timings, what you did, what you said - because the manager may very well pull the video and watch your shop.