1) The manager of the location is lying, or at the very least is turning a blind eye to the outright lie of the employee, so that the manager doesn't catch the crap from corporate for a bad report.
2) jpgilham can prove it, both with a photo of self and with the voice recording.
3) The MSC knows that jpgilham can prove it, and knows that the manager is lying.
4) jpgilham knows (as do the rest of us) that the MSC knows, or else jpgilham would have been deactivated by the MSC for filing a fraudulent report.
5) The MSC is accepting the fabrication of the manager because the MSC can't afford to call out the manager and risk riling and losing the client.
6) The MSC will still get paid by the client for this shop, because the MSC will send another shopper.
7) The only loss to the MSC is the time invested in jpgilham's shop, i.e. the scheduling, the minimal follow-up with jpgilham, and the half hour spent on the phone being lied to by the manager.
8) The MSC will keep 2-4 times what they pay the second shopper as their payment from the client for this shop.
9) The MSC should grow a pair and man up by...
10) Telling jpgilham that they don't want the photo, don't want the voice recording, and aren't going to ask to see or hear the in-store video because they can't afford to stand up to the client, and...
11) The MSC should pay jpgilham from their own "profits" for the shop, thank jpgilham for understanding, and reiterate their assurance that jpgilham is welcome to shop other locations for this client and all other clients that they serve.
I truly hope the MSC does right by this high caliber veteran shopper. What shall it profit a man to gain the whole world and lose his soul? The same as an MSC that gains profit while shafting an honest shopper.