MickeyB Wrote:
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> This is my opinion:
>
> The owner of KSS has not set a company culture
> whereby there is a requirement or mandate to give
> shoppers any import and/or courtesy beyond that
> which is absolutey necessary in order to get the
> job done. There seems to be a belief that
> shoppers are a commodity and are treated as such,
> and I believe that this attitude comes from the
> top down.
>
> However, though the management culture is as such,
> that does NOT mean that there are not individual
> KSS schedulers that are awesome. They (for
> whatever reason) have determined that their job
> can be much more efficiently, effectively, and
> productively performed when treating shoppers as
> more than a widget to be placed into a peg. That
> is why you will often have vastly different
> experiences when dealing with different
> accounts/schedulers from KSS.
>
> My guess is that perhaps the particular scheduler
> may not be of the belief that working closely with
> shoppers and developing relationships with
> shoppers will benefit him. I would not take it
> personally and it would not stop me from trying
> the same type of thing with a different KSS
> scheduler the next time the opportunity presents
> itself. You may have a different outcome.
Mickey B., I feel that you have offered a very good perspective regarding this scheduling company. Thank you for that.