dspeakes Wrote:
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> Consider this scenario: After doing 5 shops for a
> given client, the shopper is allowed to do a
> "spontaneous" shop and get paid $10 for a shop
> report on a personal, non-scripted transaction for
> that client . . . .
>
> There's been a couple times I shopped a place per
> the schedule and found stellar service only to go
> in a week later as a "real" customer and wish I
> was on a shop so I could report it.
>
> What if we could?
>
> I'll bet the overall service level would go up if
> the store knew that they wouldn't always know if a
> shopper was there.
>
> Casual customers might fill out a gripe card but
> having a trained observer who knows what the
> service standards for that store are supposed to
> be might be more objective and helpful.
I agree with the concept, but unfortunately I doubt this will actually become a reality anywhere. Shops are often scheduled to have days of buffer between shops at the same location. What if your spontaneous shop happens to land on the same day, or even within a few minutes, of a scheduled shop? How does the MSC explain this to the client?