How would you take this?

Good Sunday morning, all

End of the month crunch time, and I've run into a little issue, asking for yall's feedback on...

When you read this, pretend you are a scheduler

You receive the following email from a shopper, in response to an email you sent out, listing shops needing to be completed, but with no due dates listed.

"I might be interested in a route of shops, if you could arrange that for me...when is the deadline they must be completed?"

How would you, as a scheduler, take this?

Would you:

A ) Email the shopper back, and list the due dates, and ask how many locations and which locations the shopper could complete?

B ) Automatically assign the shopper the locations you need done, without checking with them first, and without confirming that they are available to complete the project by the due date?

C ) Something else entirely

Call me crazy for asking...but what seems obvious to me is evidently not the case to all...

Edited 1 time(s). Last edit at 03/30/2014 04:18PM by tralynnme.

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Naturally the correct answer is "A" although something tells me your answer is "B."

Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.

Please do not do "b".... that is what happens and then there are flakes.... wonder why?

B it was..

I did send a nice email to explain to the original scheduler and a second scheduler that emailed me about overdue shops, exactly why the shops were not completed (never accepted them, never was aware I was assigned to do them until I received multiple Overdue Shop emails...I thought my response was self explanatory and very gracious).

However, according to the scheduler, and I quote:

<< "Your last email to me was: I might be interested in a route of shops, if you could arrange that for me...when is the deadline they must be completed? To me, "if you could arrange that for me" meant that you were accepting the shops." >>

Just looking for some perspective before I reply to this

Even if she mistook your interest for an acceptance, she did not answer the clear question you asked. Had she done that, the whole situation would have been avoided. I realize everyone is in a hurry, but one of my pet peeves is people not reading an email in it's entirety and only responding to a portion. For certain people I have found myself forced to send separate, unique emails for each question about a shop.

I think, as always, we'd REALLY like to know who this MSC (and maybe even the scheduler) is so we don't say something to them (like "hi" ) that would result in dozens of shops being assigned to us.

______________________________________________________________________
Seriously, nobody cares that you're offended.

Edited 1 time(s). Last edit at 03/30/2014 04:46PM by Hoju.

Your email was definitely not a confirmation that you accepted the shops. It was more like a request. The scheduler should have emailed you the due date and asked you to confirm if you could do the shops or not.

Actually, I'm having trouble understanding why a scheduler would send out an e-mail about shops, and not list the due dates in the first place.

I got one of those on Thursday that didn't include the due date or the fee and I still accepted immediately. In this case it was directed just to me from a scheduler I have worked with a lot in the past and the location is ten minutes from home. While I hoped she didn't need it until Monday, it was entirely possible (and worthwhile) even if she had needed me to go the following day.

I've had emails recently where the due date was last week. Sometimes they forget to extend the date when re-offering a flake or something that nobody has wanted yet.

I would not have sent an email like that. I would have said, "I can do Store A, Store B, and Store C, D, E, F (whatever) as a route on Day 1 or Day 2 or Day 5. If this would work for you, please assign me those shops. My preference is for Day 2 but I could do it on any of those three days. Please let me know by (24 hours from now) or I will be booking other shops on those days. If I can't get at least X number of those shops, please don't assign any of them as I can't justify the route with less."

Time to build a bigger bridge.

I once told a shopper that I was going to be at a certain Terminal at a certain airport and asked for as many shops I an do in that particular terminal. So the bozo assigned me two shops in my terminal and three others in the International terminal. When I wrote back saying that I couldn't so the ones in the international Terminal, and referred her back to my original email, she got uptight and threatened to take all of the shops away. I said just give me the ones in the terminal I asked for. She flaked me on the ones in the International Terminal. After I did the other shops, and got paid for them, I gave them the FO.

Considering your original email said you MIGHT be interested....that can not be taken as acceptance of anything.

Guh! That happened to me with International Service Check. It was just one shop, but my email was "Is the XXX shop still available?" The next thing I know, the scheduler assigned it to me. I was like, woah there, Nellie! and ended up having to cancel.

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