Sandi casinos pull video all the time for dozens of reasons,
from seeing where and how their high roller players interact,
to something as simple as resolving a player dispute at a table game.
Most casino's systems today hold video for 90 days that can be pulled
by day and time within seconds. Some places hold video for as long as
6 months. Also, if they have a picture of your face almost all casinos today
have facial recognition software that will automatically identify you the
minute you walk in and send a flag to them.
If a mystery shopper reports something negative that is something I
would think they would want to check because chances are if it is
happening when you observed it, it's happening at other times too
and in a business with shrinking holds, every tenth of a % point counts.
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There are no stupid questions, but there are a lot of inquisitive idiots
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When you try to please everybody, you end up pleasing nobody