...an employee you're pretty sure you caught stealing?
Here's the skinny. In June of last year, I did a Five Guys shop and paid cash. Got my receipt home, uploaded...BOOM, email from QC. "Why does this say employee discount?" My reply: "...huh? Why DOES it say employee--I don't know. I didn't notice before I left the store. I definitely paid $11.44 for my order, not $0." They checked the camera: I was telling the truth. So probably employee error, I got paid, all happy. Shopped him again a few months later with card, no problem. Shopped him a third time with cash...and guess what I saw on my receipt?
Unfortunately, that was my first FG shop after the guidelines were changed in January and I hadn't corrected my order when it was wrong, so the shop was rejected and the information about the receipts didn't go to the client. This shop is one of my regulars and sooner or later odds are good I'll see him again--and after I was greeted by name in a different FG near the theatre I work at, I stopped using my card for shops so there's no name to make my face more memorable, which means next time I'll be paying cash again.
I still haven't tossed the "problem" receipt from June 2013 and there's a digital copy on my computer. If I get this guy a third time and this happens, what should I do? I have a hard time believing a manager makes this error routinely but only on cash orders.