Papa Johns Alert -- some locations not giving cash back

If you happen on to a carry out, not delivery shop of which there are some.... there is now a trend to
not give cash back for any in store carry outs. So be prepared with proper cash. Strange policy but seems to be
more and more common.

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I'm not sure I'm following you--if your pizza is $10 and you pay with a $20, they won't give you change??? Is that what you are saying? That is stealing.
You are reading it correctly.... I thought the same thing.... They say it is "the way it is"... I disagree... What I think they are missing is that shoppers also buy on their own dime when not on a shop and will not return for such antics...
This makes no sense. How are you any different than any other customer when you're in the store making a purchase?

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Seriously, nobody cares that you're offended.


Edited 2 time(s). Last edit at 05/31/2014 01:43AM by Hoju.
I have noticed the trend and it's not just Papa John's. I have had it happen several times at Sonic and it happened last week at a Panda. I'm not sure if it is some kind of organized movement, but the cashier/delivery person is making an assumption that, although you did not say "keep the change," you meant for him to keep it.
Well, if that happened to me, I'd raise Cain.

And I'm a redhead; I REALLY know how to raise Cain!

I have run across this in several "thrift stores" -- but there are signs all over the store, saying "we
do NOT make change" and "if you do not have exact change, we consider the amount above the
purchase price to be a contribution". In a way, it makes perfect sense -- many of the thrifts employ
um...disadvantaged people. There's a possibility that making change is either beyond their
capabilities, or so incredibly stressful for these employees, that the employers accept that it just
can't be done. So I take a LOT of quarters with me when I go to these stores!

cease
Really ??? I highly doubt the mentally challenged employees at these stores would be entrusted to the cash registers. They could just as easily make mistakes in the other direction and give away the store.

I think that is a pretty lame excuse for a very strange policy (and no pun intended - as I can currently also be counted among the lame right now - handicap placard and all).
I cannot imagine this ever happening in my heavily regulated in favor of the customer state. Perhaps in a thrift store where they might just go up to the next dollar. I have seen lots of signs about "no change" but they have always been referring to someone dropping into the store and asking them to change a larger bill into smaller ones as a favor to use the laundromat next door or have change for the bus when they are not purchasing anything. Similar signs abound about non customers using the restrooms.
I swear I just saw a PJ shop for $25 fee and $18 reimbursement earlier tonight. I can only imagine how many have dumped that after seeing how many hoops need to be jumped through.
In my Younger days I worked my way through school as a waitress. We were taught to give change back in small denominational bills so the customer would have no excuse not to leave a tip.

My feeling is on a shop where you go pick up the pizza that those that prepared it still are working for minimum wage and could really use a tip other than saying "Smile, you have such pretty teeth."

It is never ok for a clerk to keep any of your money even if they were the only ones working and had fifty orders to prepare by themselves.

As a waitress, even if someone lingered at a table in our station, preventing another party from being seated, and they charged their meal and drinks, we were never allowed to automatically add a tip, unless it was posted that there would be a 15%tip automatically added to their bill if their amount came to more than a certain sum.

Seems to me I would inquire about this establishment keeping some of your change to tip themselves with.
One time I had a delivery guy just leave without giving me the change from my twenty - and he exclaimed over his shoulder "Sorry, I don't have any change" and took off like a bat outta hell.

This, however, was a shop and six months later the entire business had closed down.
Sorry, cash is legal tender in the US and they have to honor that. I would report any business that is doing this to the state Attorney General's office. Seriously, how many people walk around with exact change when they are shopping. It's one thing if you know you are going to spend $15 but if you out shopping in general, how are you supposed to know exactly how much it will be. Me, being me, would take pennies to the business doing that, at peak business time, and count out the pennies, one by one...and have to start over a few times because I lost count grinning smiley.
What a crock of crap. If they want to act like that, they can pay the 3% fee and I'll use my V/MC. Enough other businesses have better policies that there's no need to deal with exact change.
I can't believe what I'm reading. This really happens? I've never once heard of employees voluntarily keeping the change.
What kind of person just stands there and says, "Hm.. Okay. I guess if that's the way it is?"
Those stores must get into a LOT of arguments with customers.

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Seriously, nobody cares that you're offended.
At my Panda last week, the female cashier rang up my meal and told me the total was $9.13. I handed her a twenty. She got the change out of the register, a ten and coins. She tore off the receipt. She dumped the coin change into a small pudding-sized cup sitting on her side of the counter next to the register and handed the ten and the receipt to me, saying, ".....and ten makes twenty." I took the ten and the receipt and stood with my hand still slightly extended, waiting. She stood there without speaking. Finally, she said "Thank you." I put the receipt on my tray and waited as though I were confused. After we stared at each other for awhile, she said "Is there a problem?" I said "I don't think so, but I need my change." She pointed to the ten in my hand. I picked up the receipt and looked at it, looked at the ten, and looked back at her as though confused. She said "Oh, you want ALL of it" and fished out the 87 cents and handed it to me. I probably should have let it go, but it was just so blatent. I wonder if she does that all day long.
No! You should NOT have let it go! It's not hers to decide if you should leave a tip. That's how tipping works! You handled it as you should have. Don't apologize for taking what is rightfully yours. In fact, I would have finished that exchange with, "I WOULD have given you the change if you didn't just take it for yourself."

Not to mention the fact that in no way does "counter help" even come close to being waitstaff and in most cases doesn't deserve a tip.

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Seriously, nobody cares that you're offended.


Edited 2 time(s). Last edit at 06/01/2014 03:04AM by Hoju.
I will ask for all of my change back. If I want to leave a tip that will be my choice. Cashiers aren't paid waitstaff wages, are they?
Wow, AustinMom, I would have been livid, and probably spoken to a manager about it, but then I've always been one to voice my opinion when I felt employees went over a line.

There are reasons that a body stays in motion
At the moment only demons come to mind
Yes, but when shopping, we are supposed to stay incognito and not be memorable. She was so caught and I got the deer in the headlights stare. And she nervously kept glancing at me while I ate. I guarantee the little cheat will remember me if I go back in. Good thing that's my least favorite Panda.
I do some thrift shops here and we are asked if we want to round up to the next dollar. So in other words, my item costs 2.85 and if I round up then the cashier keeps $3 and gives me the change. And that's even when I give them a $20 and the item is 99 cents.
I did a shop where the purchase was $.99. The clerk said that the total was $1. I handed the $1 and waited for the change. He did not offer it and I pointed out that the item was $.99. He returned the $.01 and the receipt. I decide where I spend my money whether it's $.01 or $100, not some sclerk rounding up every transaction and keeping the difference.

I have been to drive thru windows where I am asked if I want my change. Yes I want my change. When I am doing numerous cash shops, I want all of my change.
On the flip side, I had more than a few people literally throw their change in my face if it included coins. One fellow got escorted off the property by the police after one of his dimes hit me in the eye, and I had another raise hell after he threw bills and all in my face, snatched up what landed on the counter, and found himself $10 short. It floated down behind my register. I stuck it in our charity canister and, when he returned, coolly told him I'd considered it a donation. You don't throw your change at me if you want to keep it.
Those of us who are lucky enough to live somewhere with the original 99cent stores might remember when there was a big media frenzy about the fact they were raising their prices. It turned out they were raising their prices from 99 cents an item to 99.99 cents an item after many, many years of charging 99c only. That one penny on each item was enough for them to make whatever profit they thought reasonable. For them it may be in the millions across all their stores or it might have been necessary for them to make a profit at all after inflation but on the same scale keeping the change without permission would net whoever is doing it a tidy little profit over the course of days and months illegally and more important unethically.
Wasn't that movie Office Space based around the main characters skimming a penny off each customer?
Ok this might be off the wall, but wouldn't it be illegal for a person in a store keeping your money, kinda like stealing? Like if we purchase something for $2.50 and we decide $2.00 is "good enough" that would fly really well.
doscuppy2000 Wrote:
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> Ok this might be off the wall, but wouldn't it be
> illegal for a person in a store keeping your
> money, kinda like stealing? Like if we purchase
> something for $2.50 and we decide $2.00 is "good
> enough" that would fly really well.

Most definitely where I live it is illegal to just keep the change. But where does the op live?? I would not do business in those stores even if it was a mystery shop. But then on the first one where it was reported in the report I would think corporate would intercede. I cannot believe that would be a decision made by the owners of a national company knowing how costly and embarrasing a suit would be if caught.
This generation isn't smart enough to learn how to discretely skim change. They have to make up the difference some how.

~
up, up, down, down, left, right,left,right, B,A, start.
Thank you for this post. I was not aware that this was happening. This is theft as far as I am concerned. If someone did not give me back change I would call the police and have them arrested on the spot. Just because someone has put up a sign that says that particular establishment does not give change does not make it legal. Greed comes in many forms. This is just one form. How much goes to the workers and how much goes into the pockets of the owners will never be known.

There was a story on TV sometime back about the charity buckets that are at cash registers. A lot goes into overhead for whatever organization the donations are intended for so the charity receives little.
BellaFenice Wrote:
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> Wasn't that movie Office Space based around the
> main characters skimming a penny off each
> customer?



You're thinking of Superman II. smiling smiley

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Seriously, nobody cares that you're offended.
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