jlleighton Wrote:
-------------------------------------------------------
> First, the shop: send an email to the car
> dealership looking for some information based on
> suggested scenarios and then do the report,
> including the responses received from the
> salesperson. Done quite a few of these over the
> years - easy peasy. :-) So, sent the email for
> information to the dealership. This is the first
> response I got from the salesperson:
>
> "xxxx sent me an email telling me to get you the
> perfect vehicle at the perfect price, with the
> best possible gas mileage. I tried calling you,
> but there must have been a typo on the phone
> number. This would go a lot quicker on the phone
> but I'll give it a go by email. (P.S.- I'm glad
> you're not one of those secret shoppers that we're
> bombarded by. We love helping people who are
> sincere about wanting one of our award winning
> SUV's.)
>
>
> It would help to know
> what your space requirements are, either in terms
> of people or cargo. You mentioned fuel economy was
> a consideration also. It would help to know how
> many miles per year you drive, and whether the
> majority are local or highway miles. Without
> knowing any of this it's a disservice to you to
> recommend anything. That being said, I'll give you
> our best prices on our full line of SUV's with all
> of the available incentives. These are LS models,
> our basic packages, from smallest to largest. Once
> again, without having a discussion about your
> particular needs, this is not a recommendation.
> They are represented smallest to largest. Chevy
> Equinox, available in all wheel or front wheel
> drive, five passenger cpapability, from $19,864.
> Chevy Traverse, in AWD or FWD, seven passenger
> capability, from $26,205. Chevy Tahoe, available
> in rear wheel drive or four wheel drive, from
> $32,282, or Suburban, nine passenger capacity,
> available in RWD or 4WD, from $36,278. Keep in
> mind you're combining these unbeatable prices with
> xxxx's award winning sales and delivery! Chevrolet
> also has some roomy cars and trucks that offer
> best in class space and fuel economy, but once
> again, I'd need a little more info. The incentives
> expire soon, and supply is dropping fast= don't
> hesitate to call or email me. We can go into more
> detail about meeting your needs that way. Thanks
> for the opportunity, and I look forward to hearing
> from you soon."
>
>
> Okay, that was a bit of an odd email, and I
> included it on the report since that is what is
> required. End of story? Not quite. This comes
> to me today - it would appear my shop has already
> made it into his hands and he has a few things to
> get off his chest.
>
> "Allow me to critique your critique of my email. I
> was correct in the phone number I received was not
> in service. xxxxxxx was what I was given. Call it
> yourself and get the "not in service" message. I
> was correct the email lead was bogus, a secret
> shopper. We are not paid for these as salespeople,
> and they are handed out in rotation to the
> salespeople. Not only was I not paid for the 40
> minutes of work researching the incentives and
> prices, and composing the email, but to top it
> off, the next email, that would have been mine,
> led to a significant commission for the next
> salesperson. We take it very seriously, to take
> care of our customers and prospective customers.
> The 40 minutes you received were taken from other
> customers of mine. I have one significant
> resource, my time, that you wasted. The request
> you made spanned a $50,000 price range. What you
> asked for was a dissertation on half of GM's
> lineup. You gave absolutely no help narrowing that
> span with any cogent information. Other of my
> customers who have bought vehicles from me have
> given me customer satisfaction scores totalling a
> 94% completely satified rating with the sales and
> delivery process. Even though your email was a
> fabrication, it gets averaged in with people who
> did buy, and affects my scores and pay through
> xxxxx. In light of all this, maybe you could see
> your way to reconsidering your decision to do
> business here. Thank you for your time."
>
>
> First instinct? To send a sharply worded email
> back to this gentleman setting him straight on a
> few things. Second instinct? To forward this
> email to the shopping company. But I think (after
> a few deep breaths) it might be best just to "put
> this in a bubble and send it to the sky" as my
> mother in law would say. :-) Wondering what
> everyone else thinks though....thoughts or advice?
This is the exact reason I rarely do auto sales shops. The salespeople are out there busting their rear ends to make a sale, and it literally means their livelihood. Times are hard.
Not sure it was in compliance to post the actual email from the guy...
Yes, he was ________, because he got a bad review. I wouldn't respond to his outraged email with a ten foot pole, but hope it works out the best for you.
When auditing a convenience store, an employee vented to me, and said in other words that it was a low-down, miserable thing to be a "secret shopper" and a "tattle-tail." It has taken me a long time to come to terms with what she said that day.
I am someone who takes a look at the employees when the owner/manager isn't around, and sometimes, even the manager is incompliant with shady, but not quite incompliant drug use products or rotten coffee or tore up graphitized walls or etc. As a customer I deserve to buy foods and receive services from businesses and companies that follow the rules and do the best for my money and patronage. They can step up and work like they are supposed to or someone will be hired that will work compliantly.
Edited 1 time(s). Last edit at 06/21/2014 11:30PM by Mary Smith xoxoxo.