KathyC Wrote:
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> I have been MS'ing for ten years and have been
> challenged twice. The first was a restaurant
> report with unfavorable findings whereas the
> employees lied about my presence there. The MS
> company accepted their lies over my report and it
> seemed to be an automatic response in the interest
> of keeping the client. The second also involved a
> staff member lying. The MS company believed me and
> the video backed me up, but because my face was
> identified on the video, I could no longer conduct
> shops for that credit union. It is simply an
> occupational hazard.
So, the employee learned that mystery shopping reports are "null and void" if that employee protests the report
What have they learned? Mystery shoppers and their reports mean nothing. Unless the MSC and the client stand by the shopper, there is no point in having us there.