Piled Hip Deep, PHD Wrote:
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> The scenarios on some of these assignments are so
> poorly scripted that the employees know you are
> the mystery shopper.
>
> If you go to a soft serve ice cream shop, look at
> the (female) servers chest area where the name tag
> should be and the print is to small to read so you
> must ask for the server's name the server thinks
> you are a pervert or a mystery shopper.
>
> Most mobile phone shops ask if you are the shopper
> when you walk in. I asked, "What is a shopper?"
> and I proceeded to ask for a business card and I
> wrote down notes and I was not on a shop I was
> just looking to buy a phone.
>
> At a Casual dinning locations that I do not shop
> anymore I look at my watch and write down notes.
> You get better service.
I'm with you on this! You're out there on the front lines everyday listening to the responses of the 'shoppees', seeing the expressions on their faces and you know THEY KNOW you're full of it, but you're held hostage to a script the powers-that-be won't admit is corny. Sometimes, I feel like I did back in grade school when the teacher assigned busy work to the class when she had to be out of the room for a while: totally pointless and unproductive.