It is customary to allow our staff 24 hours or one business day to reply to a voice mail message. As you might imagine, schedulers receive many calls and emails throughout the day and they are unable to answer all inquiries on the same day.
The quickest way to receive a response for an issue of this nature is to submit a support ticket. Tickets may be submitted via our support center. You'll find this link under the My Account menu in our shopper portal. Support tickets are reviewed by a variety of team members and in the majority of instances, inquiries submitted by this method result in a very quick response.
Taking a picture of a closed store is excellent advice and something I would always recommend a shopper do when they encounter this situation. If you need further assistance, please submit a support ticket or email
shoppersupport@sentrymarketing.com.