Is a McDonalds' shop worth it?

aggiejim72, let me divide and conquer your idiocy.

Jim states: "And wait until there is no line, because you want to give the employees a chance to meet McD's time to serve requirements. And if there are 6 cars in line at lunch then not only will you spend more time waiting but there is no way the location will get a good rating from corporate."

So the other 6 cars in line don't get their food in the allotted time but Jim sees no problem
with that and what could really mean their is a bigger problem behind the scenes and now
because Jim chose to wait outside the line, corporate won't know any better.

But according to Jim:

"I can look at the menuboard as long as I want, and then, as some real-world customers would."
Jim logic: Yes, every customer who goes to the drive thru sits in the parking lot and waits til there is no cars in line because somehow that decreases their overall wait time. Or, the same inside a store...waiting out of line decreases their wait time.

And the final nail in Jim's argument...he is clearly looking to get away with doing as quick as job as possible and does not care if the client gets a factual representation of situation that day.
Jim states: "Just act like you are looking at the menu from 10-15 feet away until you see an opening. Because the better the employees do the easier the report will be"


Hopefully Jim will be able to provide us with more of his real world time saving examples!

Mcdonald's U.S. sales are lagging and they are trying to figure out why. I think I found the answer. Stores that Jim visits are getting high scores during his shops because he does everything possible to give them the highest score possible because it is easier for him. Now corporate thinks the store is doing great with timings, customer service etc so they look to other reasons when in reality they were given a false picture and now it ends up costing them more money to find a solution to a different problem that doesnt exist, all because Jim decided that it would be easier for him to provide as high as score as possible.

= + = + = + = + = + = + = + = + = + = + = +
There are no stupid questions, but there are a lot of inquisitive idiots
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When you try to please everybody, you end up pleasing nobody

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I'll accept the point that my post above wasn't very helpful. But the shop is indeed simple. For the dine-in timings, I use a digital watch that I keep in my pocket. I start it when I join the line, press the lap button when my order is totaled, and press the stop button when I receive my food. On the drive-thru portion, I don't even need to hide the watch. Using a voice recorder is assuredly even easier. Easy, even for a first-time shopper.

As for you, aggiejim, your timings are dishonest. You say, "you want to give the employees a chance to meet McD's time to serve requirements." Uh, no, we don't. We're supposed to be objective. The shopper should report the facts, without any bias toward providing a "good report." You're admitting to a pattern of violating one of the most basic tenets of mystery shopping. That demonstrates that you don't know what the hell you're talking about.
techman01 I'll do you the honor of replying since you deserve to be informed.

techman01 Wrote:
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> aggiejim72, let me divide and conquer your idiocy.
>
>
> Jim states: "And wait until there is no line,
> because you want to give the employees a chance to
> meet McD's time to serve requirements. And if
> there are 6 cars in line at lunch then not only
> will you spend more time waiting but there is no
> way the location will get a good rating from
> corporate."
>
> So the other 6 cars in line don't get their food
> in the allotted time but Jim sees no problem
> with that and what could really mean their is a
> bigger problem behind the scenes and now
> because Jim chose to wait outside the line,
> corporate won't know any better.


Just this week, techman01, I waited in a parking lot adjacent to the McD to being a bonused shop. I watched the drive thru line when, at 11:45, alot of cars got in line, because they all hit the drive thru at the same time. They are like that tour bus that McD doesn't want you to do the shop when its there. McD wants you to not shop if there is a tour bus, and not to shop when there is a long line because of a tour bus. So, when I saw the line diminish I decided then to begin my shop. A shopper can choose the time that they begin a McD shop within the guidelines. A shopper can park next door and wait until the line drops because its the shopper's time, and I want to get in and out of a line fast. I'm not required to just show up at McD, there is a time range, and parking next door and surveying the location before beginning the shop is permitted.

> And the final nail in Jim's argument...he is
> clearly looking to get away with doing as quick as
> job as possible

Not at all, because I always stay a long time in the dining room, usually 25 minutes, and observe everything the manager and staff are doing so that I can catch them providing extraordinary service to customers. Then I put that in my report and McD loves it.



and does not care if the client
> gets a factual representation of situation that
> day.

I only report the facts. And I choose when I begin my shop.

=============================
Expert investigator and evaluator with PV-700, PV-500EVO, AstroScope 9350NIKS-3PRO, B&H DNV16HDZ-M Full Infrared Night Vision Camcorder


Edited 1 time(s). Last edit at 07/30/2014 03:03PM by aggiejim72.
Mantis Wrote:
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> As for you, aggiejim, your timings are dishonest.

No, Mantis, they are not, because I can arrive for a McD shop anytime within the time parameters that I want. When I park next door to a McD and wait to begin my shop when I want to begin it, that is permitted by the client and the MSC. You go ahead and think that after you get a green light and pass through the intersection, then turn into the strip mall parking lot, that you have to continue on to the McD corner and jump in line at the drive thru or not look at the menuboard before entering the line. If the client wanted that then the client would require that the shop begin at a precise time, like "show up at exactly 11:45am and get in line at that moment."

Also, Mantis, your statement that my timings are dishonest is out of joint, as is your logic and reason. Your beef with me is that I begin my shops when I want to, not with the actual time points, because I have those on my recorder and they are objective facts.

=============================
Expert investigator and evaluator with PV-700, PV-500EVO, AstroScope 9350NIKS-3PRO, B&H DNV16HDZ-M Full Infrared Night Vision Camcorder
Wow!! Thanks so much. After all these years, I now know how to do these shops correctly. I always wondered that. Glad you don't hold anything back. This know it all shopper usually arrives way too late to wait around until the lines are gone and customers around here just keep on a comin' anyway, even if I was to wait. Also, there's nothing on their menu for about $4 around here, so I guess that's why I always get that question about why I spent so much...who knew?

Thanks so much for the advice. I found it humorous.

Edited for a spelling error..oh my

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The more I learn about people...the more I like my dog..

Mark Twain


Edited 1 time(s). Last edit at 07/30/2014 04:07PM by MsJudi.
MsJudi Wrote:
-------------------------------------------------------
> Also, there's
> nothing on their menu for about $4 around here, so
> I guess that's why I always get that question
> about why I spent so much...who knew?

You mean where you are a special order McChicken, no mayo, med. fries and med. coke cost more than a $5 bill? in your town. Not likely that your statement is true.

Also, MsJudi, so that new shoppers today can know where you are coming from, you posted elsewhere this:
MsJudi Wrote:
-------------------------------------------------------
> When I was a new shopper I
> would get so nervous doing these that I invariably
> would screw up and order something wrong, get to
> the car, realize it, go back, spend more $ on
> order #2 to redo, etc.....It ended up costing me
> $$,

MsJudi, as per Techman01 and Mantis above what you did is against every guideline and ethic of a shopper. You are supposed to do the shop right the first time and if you screw up you report it and ask for a reshop.

You see MsJudi, have a look at Techman01 and Mantis posts above, where they tell you how important it is to take honest timings their way. What you were doing is screwing up your shop, then redoing the shop, then reporting a good shop to your client so you'd get paid. But Mantis and Techman would say that you tampered with your timings when you tossed out the original data because you made a mistake on the order, then got back in line, took some new timings, then got the order right. Sounds about right. Did you just want to get paid for the shop, or not look like you made mistakes when you reported the shop? But I've done the same thing when I was new. Now it never happens because I record all my shops so I have a record. But at a McD shop I have to remind myself to get the receipt. I have had to do a reshop once when the drive thru didn't give me a receipt and I forgot to ask.

=============================
Expert investigator and evaluator with PV-700, PV-500EVO, AstroScope 9350NIKS-3PRO, B&H DNV16HDZ-M Full Infrared Night Vision Camcorder


Edited 5 time(s). Last edit at 07/30/2014 03:52PM by aggiejim72.
Yes, a Special Order McChicken, medium fries and medium drink cost me $6.40 just this very week.

And by redoing a shop I screwed up years ago when I was new, I did not bend any rules. I just redid the shop completely by waiting in line again and ordering correctly. I was the one inconvenienced, not the MSC. They got a proper report. I got three meals that I didn't want and spent extra, but years later I'm still doing them and learned a lot from my own mistake, not from another newbie telling me how to do a shop correctly. No matter how much advice someone gives to someone else, the only way to truly be comfortable and perform the shop correctly time and again is through your own experience of doing them.

*****************************************************************************
The more I learn about people...the more I like my dog..

Mark Twain
Each of my orders is always over $7!

Usually the lines are pretty steady, I wouldn't accomplish much by waiting to get in line.

I haven't seen that survey about printing out the guidelines.

Edited 1 time(s). Last edit at 07/30/2014 04:58PM by prince.
Once again some of the abuse and BS has been removed across 5 edits.

For someone who claims to travel extensively why wouldn't you know prices vary widely across the country. Instead you prefer to imply a poster is a liar.

The statement that Judi's reshop violates "every guideline and ethic" could not be more wrong. Unless you are reading the guidelines of this shop from the same MSC circa 2007 then you do not know what was or was not there. I can tell you there was at least one MSC that expected the shopper to go right back in and repeat the shop if an error was made. No leaving to tell them or request a reshop, just go back in and get it done.

Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
LisaSTL Wrote:
-------------------------------------------------------
> The statement that Judi's reshop violates "every
> guideline and ethic" could not be more wrong.
> Unless you are reading the guidelines of this shop
> from the same MSC circa 2007 then you do not know
> what was or was not there. I can tell you there
> was at least one MSC that expected the shopper to
> go right back in and repeat the shop if an error
> was made. No leaving to tell them or request a
> reshop, just go back in and get it done.

Totally agree. I have botched getting a receipt in a drive thru and just waited and went back through during the same period. My drive thru is always just over $5 and just over $6 for the walk-in. Costs vary by location, even in my own hometown.

For the OP, I would say these are easy because there isn't a lot of detail to remember for names or employee descriptions, unless you need to explain a strange situation. That being said, there is an intimidating aspect to getting the timings right. I practiced a few times timing my regular fast food experiences before attempting to do so on a shop. That helped with getting the timings right. The first few I did were a little harrowing, but do a few and you will get the hang of it.

With regards to "waiting" for a shorter line. I think this is totally bogus and if you think it is so great, then I would run it by the MSC and see what they say. I think if the MSC knew you were doing this, your contract would be terminated indefinitely. I know that the shopper has the choice to do the shop any time they want, but to arbitrarily wait until the line is shorter is skewing the results by removing random occurrences. Their timelines seem to be so strict, I'm not sure it matters a whole lot. I had a bonused shop earlier this week. I was impressed with how fast I received my orders, yet still got the "your wait time was considered excessive" questions pop up. Yes, like a bus load of people showed up and made it take just over two minutes from entry to food, (sheesh).

@aggiejim - I'm sure you will want to pick apart my arguments - seems to be your MO. Pity I won't see it. Toggled.

~~~~~~~~~~~~~~~~~~~~~~~~

Could I have a receipt please?
Other than the high sodium content these shops are some of the easiest. Just be careful when entering your time as I erroneously typed in a 3 instead of a 9 which left my minutes inside being less than 15 minutes so I was not paid. I was actually inside for 19 minutes. I explained that it was a typo but the MSC would not budge. Since it was my error I had to eat the shop and suck it up as a learning experience.
aggiejim72 Wrote:
-------------------------------------------------------
And wait until > there is no line, because you want to give the
> employees a chance to meet McD's time to serve
> requirements. And if there are 6 cars in line at
> lunch then not only will you spend more time
> waiting but there is no way the location will get
> a good rating from corporate.

So wait until the line is short or
> non-existant if possible.
>
>
> Now go up to the counter but again, wait until you
> see a register with nobody in front of you. Just
> act like you are looking at the menu from 10-15
> feet away until you see an opening. Because the
> better the employees do the easier the report will
> be and I think this MSC likes to submit good
> reports to this, their biggest client.
>
>
> Also, always take two $5 bills with you to
> McDonalds shops and order something that will cose
> $4 and some change, so that when they hand you the
> change you will be able to catch the coins in one
> hand and not have to fumble around with bills,
> like if you had paid with a $20 bill and got
> $15.43 back.
>
>

There are so many things wrong with the above statements that I don't even know where to begin. Was this post some type of joke? Really?
LisaSTL Wrote:
-------------------------------------------------------
> The statement that Judi's reshop violates "every
> guideline and ethic" could not be more wrong.

First of all, you excerpted my post in a dishonest attempt to mischaracterize my statment, because I qualified the statement above as being attributed to ethics and guidelines of Techman01 and Mantis, who loudly proclaim that you can't do what Ms. Judi admits to doing. I've done exactly what Ms. Judi did. When I screw up a shop I redo it and don't report the mistake to the MSC.

LisaSTL, what you did in your post is create a "Straw Man" argument and then went on to attack the argument that you falsely attributed to me. Next time please stick to the facts. At least the members above who disagree with me do that.

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Expert investigator and evaluator with PV-700, PV-500EVO, AstroScope 9350NIKS-3PRO, B&H DNV16HDZ-M Full Infrared Night Vision Camcorder
My head hurts. Anybody have a tylenol?

There are reasons that a body stays in motion
At the moment only demons come to mind
bgriffin Wrote:
-------------------------------------------------------
> My head hurts. Anybody have a tylenol?

No, but Chix posted about a bogus shop where you have to ask the waitress if she can score illegal drugs. Perhaps you find an MSC that will comp you for your meds.

bgriffin=toggle user visibility. Bye

=============================
Expert investigator and evaluator with PV-700, PV-500EVO, AstroScope 9350NIKS-3PRO, B&H DNV16HDZ-M Full Infrared Night Vision Camcorder
aggiejim72 Wrote:
-------------------------------------------------------
> bgriffin=toggle user visibility. Bye

Jim, Jim, Jim, what in the world are you thinking, my friend??? If you toggle too many of the forum members, between the ones that have already toggled you and the ones who you toggle, there won't be anyone left to argue with or horrify with your purposefully incendiary statements. Like I said before, it'll just be you and LJ and me and since neither LJ nor I are big on arguing (okay, maybe I am a little teensy bit), what fun would that be?? For anyone?

(heart)

I intend to live forever. So far, so good.
stilllearning Wrote:
-------------------------------------------------------

> won't be anyone left to argue with or horrify with
> your purposefully incendiary statements. Like I
> said before, it'll just be you and LJ and me and
> since neither LJ nor I are big on arguing (okay,
> maybe I am a little teensy bit), what fun would
> that be?? For anyone?

Stilllearning, I believe in the opinions I express here. Am I trolling? I don't feel like it. To others it seems that I must be a troll. For example, I am anti-abortion, and hold an extremist opinion. If I went to one of the planned parenthood forums and posted my views, am I a troll, a passionate opponent, or both? I don't know.

=============================
Expert investigator and evaluator with PV-700, PV-500EVO, AstroScope 9350NIKS-3PRO, B&H DNV16HDZ-M Full Infrared Night Vision Camcorder


Edited 1 time(s). Last edit at 07/31/2014 09:20PM by aggiejim72.
We can't tell you. If you sign up with the companies on the list here, starting with the ones most discussed, you will find the most jobs quickly. After than continue to sign up for an even wider variety of shops.

Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
I usuall do them when I get a call then it means a negotiable bonus, they are easy to do, don't care for the reports, however its all in a days work
My my, more insight into the inner workings of his/her mind (which is it by the way ...).

A germaphobe in addition to all the other phobias.

>>>These locations seem to have alot of sick people working and eating there. The bacteria and virus get on the door handles, and are floating through the air<<<

FYI - People who use antibacterial products day in, day out only decrease their own immune response, leaving them open to even worse microbes that morph from the overuse of antibacterial products / antibiotics. If you don't believe me look up the research that proves that there is a solid connection between over-sanitized household conditions and the prevalence of asthma in children. In fact, there is research that has found that exposure from birth (like day one) to pet dander, mold, dust and even cockroach leavings results in a lifelong stronger immune system.

I have seen this happen in real life too. My family has that kind of background that felt "a little dirt don't hurt" and we played in the dirt all day long (and even a garbage dump) as kids and nobody hyperventilated about it. We have all been resistant to many common ailments others suffer from and my best friend who was hyper about cleaning her house (washing the floors daily) had a son afflicted with asthma for years.

Make of it what you will, but freaking out over germs "in the air" is futile. Of course there is.
Just be sure that you don't muff the certification test as a friend of mine did. Notably he has a PhD in math. They could easily cover the timing points with about 10 questions instead of twisting the same rules 10 different ways into many more,until you get complacent and screw up. His email then said that he could retake the test "next year."
shopmyst Wrote:
-------------------------------------------------------
> I am curious, how many shoppers who do McDonalds
> shops eat the entire meal?


I actually did today, only for the walk-in portion, and it's been probably at least a year since I've done that. Normally I eat a bite or two and throw the rest away. I have to admit that the Big Mac was really good and I practically inhaled it. Tomorrow it's back to kale smoothies smiling smiley
Botique, the overuse of antibiotics is a problem
as is any type of hand soap that is labeled anitbacterial...
in fact the fda is going to make the largest provider(dial)
stop using it...they issued them a warning...

However using pure alcohol/ammonia/bleach wont decrease
overall effectiveness......If you shake someone's hand in
the winter you are significantly more likely to get a cold
then someone who doesnt or wipes their hands with
alcohol wipes before touching their face. That is why
Howie Mandel only fist bumps and that is why I do the same.

= + = + = + = + = + = + = + = + = + = + = +
There are no stupid questions, but there are a lot of inquisitive idiots
==--==--==--==--==--==--==--==--==--==
When you try to please everybody, you end up pleasing nobody
After kale Smoothies, I bet that Big Mac did taste good. I'm about to start a diet tomorrow---so I'm feasting on pizza tonight.
A large percentage of the antibiotic a use and overuse is the animals in our food chain.

Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
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