Mcdonald's giving customers timers; if dont get food in 1 min; free food

In a test program underway at McDonald's, customers are given timers at the drive-thru—and a promise that their order will be ready within 60 seconds or they get free food during a future purchase.

[time.com]

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There are no stupid questions, but there are a lot of inquisitive idiots
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When you try to please everybody, you end up pleasing nobody

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I just saw this. I wonder how long this program will last. I can't imagine it lasting long. I've rarely received my food in less than 3 minutes at McD's.
If they give you the timer when you enter the line, no way. If they give you the timer with your receipt, yes, they usually make it in a minute from there.

Mary Davis Nowell. Based close to Fort Worth. Shopping Interstate 20 east and west, Interstate 35 north and south.


Edited 1 time(s). Last edit at 08/05/2014 07:02PM by MDavisnowell.
Seems like a lot of bother, to both the stores and the customers. What do they do? Have an employee stand there and hand people a stopwatch? I can't remember who it was (Del Taco, I think) but I've been to a FF drivethru that had a timer that was displayed at the window (LED display) that counted the seconds from when you gave the order until you received it. I can't remember what the deal was, but if they didn't deliver the food in "X" amount of time, your drink was free.

I think I'd rather have my food in 2 or 3 minutes and at least enjoy the illusion that it might have been freshly made than get it in 59 seconds and know it was waiting for me under a heat lamp.

Time to build a bigger bridge.
dspeakes Wrote:
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>
> I think I'd rather have my food in 2 or 3 minutes
> and at least enjoy the illusion that it might have
> been freshly made than get it in 59 seconds and
> know it was waiting for me under a heat lamp.


I absolutely agree! Of course, I just be happy to get my meal in less than 12 minutes at my local McDonald's. They're terrible.

There are two types of people in this world: Those who can extrapolate from incomplete data.
And to think some team of executives got paid for coming up with this idea. *rolling my eyes*

Hasn't there always been some sensor at the pick up window that times this for the stores? Hence the "pull forward and we'll bring your order out to you" routine that irks me to no end. I've been asked to pull forward with no other cars behind me in the drive thru lane.
Not anything to do with food but Sears now has a large timer that activates when you scan your receipt in the order pickup area. Anything over 5 minutes and you get a $5 giftcard. I've picked up 3 different orders in the last few weeks and the wait hasn't been over 2 minutes.
Ha, they should use those in the post office!

(heart0

I intend to live forever. So far, so good.
I much prefer to wait a moment or two because I know they are making it fresh for me. I most prefer to pull over.
stilllearning Wrote:
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> Ha, they should use those in the post office!
>
> (heart0

What, and put a bunch of mystery shoppers out of a job? Don't give them ideas!

Time to build a bigger bridge.
If they roll that program out around here, they will loose their shirts! I don't think I have ever gotten my food in under a minute - hence the often asked [Flag] - McDonalds' considers your time excessive - what do you think was the reason for your wait time? At least I won't look out of place watching the timer as I wait.

This reminds me of Pizza Hut back in the day. When I was in High School, they promised you a personal pan pizza at lunch in a certain amount of time, or it was free. I knew a couple of guys that swiped one of the timers. They would covertly start it as they were ordering and then switch the timers to give themselves a little more advantage to getting a free lunch. Scoundrels, the lot of them - probably mystery shoppers now. smiling smiley

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Could I have a receipt please?


Edited 1 time(s). Last edit at 08/06/2014 04:03AM by InPlainSight.
I did a shop at one of those a month or so ago. Thing is, I arrived at the tail end of the breakfast period, so they were prepping the drive-thru for that magical one-minute service at lunch. My breakfast took something like eight or nine minutes in the drive-thru. The focus on lunch,. and lunch only may have taken the focus of present customers at the tail end of breakfast.
Our McDonalds are pretty much a disaster around here, same guy owns all of them they are often out of many things, consistently get drive-thru orders wrong. It's funny but I used to feel they were very efficient years ago. I've heard that the fancy coffee drinks have slowed everything down.
This is about a good of an idea as the McLean Burger...and we all know what happened to those.
Haven't done any McD's in a while, but the problems I've had to report recently were all on the dine-in portion. Drive-thrus around me seem to get preference.
ces1948 Wrote:
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> Our McDonalds are pretty much a disaster around
> here, same guy owns all of them they are often out
> of many things, consistently get drive-thru orders
> wrong. It's funny but I used to feel they were
> very efficient years ago. I've heard that the
> fancy coffee drinks have slowed everything down.


There are none that are owned by corporate in the area
at all? It's very rare they give all stores in a given area
to 1 or more franchisees. They almost always own at least
1 store in an area and use that as their benchmark

= + = + = + = + = + = + = + = + = + = + = +
There are no stupid questions, but there are a lot of inquisitive idiots
==--==--==--==--==--==--==--==--==--==
When you try to please everybody, you end up pleasing nobody
I had it done east coast. No free lunch. Just hand you a timer, to find out how long it really took from receipt to food...
I really don't know about the entire area but the 5 or 6 in my immediate vicinity are owned by the same person.



techman01 Wrote:
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> ces1948 Wrote:
> --------------------------------------------------
> -----
> > Our McDonalds are pretty much a disaster around
> > here, same guy owns all of them they are often
> out
> > of many things, consistently get drive-thru
> orders
> > wrong. It's funny but I used to feel they were
> > very efficient years ago. I've heard that the
> > fancy coffee drinks have slowed everything
> down.
>
>
> There are none that are owned by corporate in the
> area
> at all? It's very rare they give all stores in a
> given area
> to 1 or more franchisees. They almost always own
> at least
> 1 store in an area and use that as their benchmark
They are already doing this where I live. They give you a little red hour glass but they don't start the timer until after the cashier at the first window gives you your change. They have a little wiggle room since the cashier can wait to take your money until the food window moves the next car out of the line. They are only doing this between noon and 1 PM.

Shopping since 1995; full-time since 2009. Blogging about shopping on www.myfrugalmiser.com.
Good theory, except the meat can sit in the warmer for an hour or two (or more, if the employees don't care) before your sandwich is made. They might assemble it when you order, but that doesn't mean it's fresher.

I used to work at McD's back in high school and here's my unsolicited advice: The only way to have a burger or fries cooked fresh just for you is to order them with no salt. Then they have to put a fresh patty on the grill and fry up a separate batch of fries. You'll have to wait, but that's the only way to avoid getting something that's been sitting under the heat lamps.
I see this being a pain for me, as I only go there when I'm being paid for it.

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Plan the work. Work the plan.
I don't know about the burgers but if you go to Mcdonalds during any kind of rush your FF's should be within a couple of minutes of being fresh out of the fryer.
"Fresh" and "McD's food" are so far apart in my brain that it would never even occur to me to find them together. It would be like finding a recording of the Beatles performing The Barber of Seville (In the meantime, Bugs belts it out just fine.) Or like finding a Coupe de Ville hiding at the bottom of a Cracker Jack box (Do they serve Meat Loaf at McD's?) Or like Mary-Kate Olsen getting engaged to Olivier Sarkozy.
OK. So, maybe anything's possible.
Pass the Cracker Jack's, please. (But hold the McD's. Yeah, right there under the heat lamp is fine.)
their eggs in the morning are fresh. cracked
right on the grill.

By the way...sales came out for July and they were in the words
of analysts...abysmal in the u.s......continuing to drop. Mcd's
ceo vows improvements to customer service is #1 priority...
It may be but hard to do when you have franchisees running
so many locations....

= + = + = + = + = + = + = + = + = + = + = +
There are no stupid questions, but there are a lot of inquisitive idiots
==--==--==--==--==--==--==--==--==--==
When you try to please everybody, you end up pleasing nobody
techman01:
Mcd's ceo vows improvements to customer service is #1 priority...

I suppose this means the shops will be available for a long time...
free garbage free garbage here ok we'll pay you to try and test our garbage.

Shopping Western NY, Northeast and Central PA, and parts of Ohio and West Virginia. Have car will travel anywhere if the monies right.


Edited 1 time(s). Last edit at 08/09/2014 07:13AM by BuffaloNY101.
It seems to me that McDonald's is getting kind of desperate. Their stores are losing sales and market share and I don't think the top brass has any idea of how to fix things.
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