Company credit cards are HUGE money makers for the companies, often making close to as much as selling their products. When I worked retail I HATED schleping the credit cards. I would ask if they were going to put their purchase on the company card, but that was about as far as I would go. I have one card that I use because you do get great discounts with that card (Kohl's), but the rest, forget it.
As for lying or acting, I guess technically it is both, however, I look at it as you were hired by their boss to do a job and that job involved pretending to be a customer.
MysteryMojo Wrote:
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> rovergirl529
> Thanks for your thorough reply. You have spoken
> well for the ways our work benefits corporations
> and companies. I am more interested in the
> individuals whose lives are affected by our
> reports. I am also concerned about the ways I see
> companies trying to make their employees sucker
> customers into signing up for credit cards they
> probably don't need, upselling items they don't
> need and other less than admirable ways of
> exploiting consumers.
>
> I agree that it's important to make sure customers
> are receiving good service. That does not seem to
> be the primary focus of many of the shops I do.
> The focus seems to be more based on finding out if
> the employee has been properly programmed to
> follow a script to take advantage of customers and
> make it sound natural and believable. Enter the
> actor/shopper to make sure that the employee has
> been properly programmed.
>
> "Oh yes, Mr. Reynolds. We offer 3 different types
> of checking accounts and even though our standard
> interest rates are 0.25%, if you spend $250 per
> month on your Blank Bank Credit Card, your
> interest rate will be a very competitive 0.30%."
> And that associate would get a favorable review
> while making forced eye contact and faking a smile
> to an actor who is just making sure he's being a
> good con-artist who greets customers within 30
> second of walking into the business.