Shop rejected for no business card
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Things I've done to satisfy the business card requirement or/lack of one:
1. When I walk into a bank or cell phone store, I am always on the lookout for business cards, that might be in a small holder. If, for any reason you can NOT get a business card, (target reluctant) or refuses, then find a way to smuggle one off the desk or counter. Sure, no-one gave you a business card but the main reason you asked for one is PROOF you were there at that location. You can explain in your report that your target did not have one, you were able to get a business card but would they accept a generic one, without her/his name on it? (some companies will not accept this, and some will) If they say no, then you have done your part. Also ask for another one (I have done that) something like "I see a card over there, can you write your name and number so I can contact you later?" It always works!
2. Find brochures or anything that has the bank/cell phone LOGO on it. Submit for proof.
3. Take a picture of the bank/cell phone store right away. Submit for proof.
1. When I walk into a bank or cell phone store, I am always on the lookout for business cards, that might be in a small holder. If, for any reason you can NOT get a business card, (target reluctant) or refuses, then find a way to smuggle one off the desk or counter. Sure, no-one gave you a business card but the main reason you asked for one is PROOF you were there at that location. You can explain in your report that your target did not have one, you were able to get a business card but would they accept a generic one, without her/his name on it? (some companies will not accept this, and some will) If they say no, then you have done your part. Also ask for another one (I have done that) something like "I see a card over there, can you write your name and number so I can contact you later?" It always works!
2. Find brochures or anything that has the bank/cell phone LOGO on it. Submit for proof.
3. Take a picture of the bank/cell phone store right away. Submit for proof.
kathygry Wrote:
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> I just did a cell phone shop for this MSP. The
> associate was fairly new and told me his business
> cards had an error on it, so he would hand write
> his contact information. He did not write down
> the address and I wasn't going to ask him, knowing
> that would raise suspicion. I'm wondering if it
> will be accepted. I also had to take a picture of
> the store front, so I'm hoping it's sufficient.
This EXACT thing happened to me recently and as far as I know, I was paid...It happened a few times over the years and if you explain and take photos, you should be paid.
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> I just did a cell phone shop for this MSP. The
> associate was fairly new and told me his business
> cards had an error on it, so he would hand write
> his contact information. He did not write down
> the address and I wasn't going to ask him, knowing
> that would raise suspicion. I'm wondering if it
> will be accepted. I also had to take a picture of
> the store front, so I'm hoping it's sufficient.
This EXACT thing happened to me recently and as far as I know, I was paid...It happened a few times over the years and if you explain and take photos, you should be paid.
My issue with the lack of business card and the fact that the employee wrote her contact info on the folder went up the chain of command, but I still got a email back denying the shop due to lack of business card.
I didn't take a picture of the building, but a had a geo-tag but that wasn't good enough, had to be a business card.
I did another shop for them today and I left with 2 business cards, one I picked up off his desk and one he placed in my folder.
Won't make that expensive of a mistake again!
I didn't take a picture of the building, but a had a geo-tag but that wasn't good enough, had to be a business card.
I did another shop for them today and I left with 2 business cards, one I picked up off his desk and one he placed in my folder.
Won't make that expensive of a mistake again!
Ketchums,
Would you mind sharing the name of the MSC? That is ridiculous that your shop wasn't accepted.
Would you mind sharing the name of the MSC? That is ridiculous that your shop wasn't accepted.
***************************
Thanks to all the forum members!
Thanks to all the forum members!
Bayberry Wrote:
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> Ketchums,
>
> Would you mind sharing the name of the MSC? That
> is ridiculous that your shop wasn't accepted.
It's in the first post. RSG.
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> Ketchums,
>
> Would you mind sharing the name of the MSC? That
> is ridiculous that your shop wasn't accepted.
It's in the first post. RSG.
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Plan the work. Work the plan.
Plan the work. Work the plan.
Happened to me too. Fortunately, I used GeoVerify for that shop which proved I was at the right location. However, I learned my lesson and now I always check the address on the card.
When there is no business card available, which happens once in a great while, I ask the CSR to put their name on the bank business card. I tell them this is just in case I have another question for them. I date it and send it in. Has always been excepted, I just explain the circumstances in my narrative. You also could go to the ATM and get a balance on one of your accounts, no charge.
I had a 'no business card' experience too....at the phone shop kiosk, when I asked for his business card, he and 3 other employees all turned to me and said "we don't have cards". I felt like a red light went off when I asked for the card, LOL. They claimed to not have any cards for that location at all. I ended up just walking away and then getting a picture shot of the kiosk from further down in the mall....and submitted that picture as the business card. I haven't heard a 'reject' but I haven't heard a 'confirm' yet either.
I don't get charged for an ATM balance request from my bank, which is not the banks I am shopping.
If I can't get a card, which is rare, I try to walk away with something to prove I was there and explain in my report what happened (I also contact the scheduler). I would think a photo of the folder the employee gave you would be sufficient, but I don't work at the MSC. I just did a shop where I had to make a small purchase in the drive-thru and get a receipt. The receipt printer was broken, so I left with no proof, besides my photos. When I got home, I took a screen shot of the PayPal transaction (I have a PP debit card) and included that as my POV.
I won't do these shops for RSG... the other company usually gives me a nice bonus on them and I do the shops for them.
Arguing with fools is like playing chess with a pigeon...
...No matter how good you are, the pigeon will s@^t on the board and strut around like it won anyway.
Not scheduling for ANY company.
...No matter how good you are, the pigeon will s@^t on the board and strut around like it won anyway.
Not scheduling for ANY company.
I would pursue with management at the mystery shopping company. If she didn't have a card, but wrote her name on a pamphlet, that should suffice.
you could also try the atm [just get a balance inquiry respect]
sometimes the banks address is on that]
sometimes the banks address is on that]
I think you should go back to RSG and argue your case. It appears to me that so many editors take advantage of so many shoppers and they'll reject a shop for little picky things and when they do that it becomes a feather in their cap. I agree with you that asking again and continuing to ask for a card is not what the regular shopper would do and you could immediately be suspected of being a ms.
You do get better at getting names....I've scanned in a brochure with a name and number on it and it was accepted. I also have gotten a business card and realized that the person I shopped was NOT the person on the business card. I've had it questioned, but I have been paid. The bad part about this is. with the high price of gasoline, not being paid is not an option for me. Usually schedulers will help you get paid if you have some sort of proof you were there.
When I use to do bank shops before the MSC burnt me a few too many times I use to make it a habit to grab a card off the bankers desk when they were turned away or any empty desks. I'd even snaked one off a staffed desk on the way out with only a slightly odd glance.
Most of the companies I MS for instruct us to ask for the business card once and if one is not given, do not ask again. We then have the option to get an ATM receipt or, if I do not bank at that company, then take a picture of the outside of the building. The bank shops I have done where I have to shop the teller, they never have business cards. It has never been a problem if I am shopping a white shirt as they always have a business card. For any of the cell phone shops, I have never had a brochure with the employee's name and store # written on it rejected. I hope my luck holds out in regards to business cards versus brochures with the employee name written on it.
Ketchums, you should be able to scan and send her hand-written info as proof of shop. I suggest you contact RSG and tell them you have that and are willing to submit it.
I work for a company that employs mystery shoppers. We know who they are most of the time. Trust me; the employees probably won't rat you out to the big bosses. They'd rather look good in the reports then get new shoppers.
This brings up an interesting thought. I shopped for a company that refused to pay for a missing card, or photo or 'bad' information. After they lost the account, it was picked up by a second MSC. The second company allowed us to go back to that same shopped company and get the card, picture, or other missing bit. It struck me that if it was the sponsor company's rule, how come the second MSC can do it? Did the first MSC add the missing item, so they got paid but we didn't? I recently got a note from the old MSC that said they will no longer contact us for missing or 'foggy' infomation, but that they would just not pay us on it, case closed. Hummmmm. That made me wonder, but I'm sure I'm wrong....
My solution to this same problem was using anothe employee's business card and crossing out their name and writing the name of the targeted employee. When asked, I said he had no cards of his own and used his cor worker's card with his name substituted.
Sounds like something petty that Second to None would do to screw you out of payment...
Sounds like something petty that Second to None would do to screw you out of payment...
In my experience, I have never found Second to None to be petty or even anything close to petty.
(heart)
(heart)
I intend to live forever. So far, so good.
ketchum
Did you type a note to the editor about why you did not get a business card? Sometimes schedulers are too busy to contact the editor or to find out which editor has the report and forward your email to that person.
Did you write a comment in the report somewhere about asking for the card?
Did you type a note to the editor about why you did not get a business card? Sometimes schedulers are too busy to contact the editor or to find out which editor has the report and forward your email to that person.
Did you write a comment in the report somewhere about asking for the card?
________________________________________
Two wrongs don't make a right, but three lefts do.
Two wrongs don't make a right, but three lefts do.
I would have thought that scanning the folder with the banker's handwritten info would be good enough...often the folders have the name of the bank on them. As many bank shops as I have done, I've never run into that situation before, since if the banker did not have a card they generally went and got one from another banker and wrote their name down on it. I wouldn't give up on this one. You should get paid for your time, and if you are politely persistent, you might get paid after all. If you don't, at least it wasn't a purchase type retail shop where you would be out both money spent and the shop fee.
kathygry Wrote:
-------------------------------------------------------
> I just did a cell phone shop for this MSP. The
> associate was fairly new and told me his business
> cards had an error on it, so he would hand write
> his contact information. He did not write down
> the address and I wasn't going to ask him, knowing
> that would raise suspicion. I'm wondering if it
> will be accepted. I also had to take a picture of
> the store front, so I'm hoping it's sufficient.
Just an update - the editor contacted me, telling me I needed a business card, or my shop would be rejected. After explaining the circumstances, she accepted the report. Thank you Tina!
-------------------------------------------------------
> I just did a cell phone shop for this MSP. The
> associate was fairly new and told me his business
> cards had an error on it, so he would hand write
> his contact information. He did not write down
> the address and I wasn't going to ask him, knowing
> that would raise suspicion. I'm wondering if it
> will be accepted. I also had to take a picture of
> the store front, so I'm hoping it's sufficient.
Just an update - the editor contacted me, telling me I needed a business card, or my shop would be rejected. After explaining the circumstances, she accepted the report. Thank you Tina!
There is a balance inquiry that is free and one that they charge for at most ATM's I frequent. The one they charge for is more detailed. But the machine will tell you if a fee is involved or not.
take a time stamped photo of the exterior of the location - many companies will accept it with a reasonable explaination as to why there was not a card.
I had a bank shop this week where the teller would not give me a card...and the banker had just started closing a loan and would be occupied for a couple of hours according to the teller. I wrote the report of the interaction with the teller and took a picture of the exterior. We'll see what happens about the tenth of the month.
Edited 1 time(s). Last edit at 08/24/2014 06:35PM by James Bond 007.5.
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Have PV-500 & willing to travel.
"Answers are easy. It's asking the right questions which is hard." (The Fourth Doctor, The Face of Evil, 1977)
"Somedays you're the pigeon, somedays you're the statue.” J. Andrew Taylor
"I have never met a man so ignorant that I couldn't learn something from him." Galileo Galilei
Have PV-500 & willing to travel.
"Answers are easy. It's asking the right questions which is hard." (The Fourth Doctor, The Face of Evil, 1977)
"Somedays you're the pigeon, somedays you're the statue.” J. Andrew Taylor
"I have never met a man so ignorant that I couldn't learn something from him." Galileo Galilei
Edited 1 time(s). Last edit at 08/24/2014 06:35PM by James Bond 007.5.
James Bond 007.5 Wrote:
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> ...and the banker had just
> started closing a load and would be occupied for a
> couple of hours
Is that a euphemism?
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> ...and the banker had just
> started closing a load and would be occupied for a
> couple of hours
Is that a euphemism?
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