When I lived in PA, the gas station/convenience store combos were shopped, I think. It was either them or Wawa. I'm in a different area now, no 7-11s, so I have no idea. I worked at a 7-11 for two years and we had really strict codes to follow for coffee bar and the hot snacks section. It would not surprise me if they are shopped. I never saw a shopper report in my two years working there, though. We also had to report blown lighting within twelve hours and it was expected to be fixed in 48 hours.
There was an episode of Undercover Boss where the CFO/CEO of 7-11 went undercover.
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