scanman1 Wrote:
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> AustinMom Wrote:
> --------------------------------------------------
> -----
> > Most people do not live and breathe technology.
> I
> > agree these were not questions an average
> customer
> > would ask. It appears that your questions
> skewed
> > the results of the shop. I am guessing you
> > probably called the scheduler to report that
> you
> > could not complete the shop.
>
> I did not ask over the top questions, but I will
> tone them down much more for my next electronics
> shop.
>
> I don't feel my shop was blown by me asking 3
> questions. The unmanned kiosk and the fact he took
> off again for a second break while I was there and
> the other observations are all still relivant.
>
> Not every shopper will fit a cookie cutter mold.
> There are other shoppers out there who may ask a
> slightly more advanced question other than, "Can I
> play Angry Birds" on this device. This is a
> $650-$700 investment. Not everyone is a complete
> idiot. The company may want to know how the
> salesperson handles 1-2 questions he dont know the
> answer to.
>
> Telling me to go research it online is not the
> answer I'd want my salesperson to give.
>
> Perhaps, I'll have to find out and offer to follow
> up with me. Or to simply state that they don't
> know the answer off the top of their head instead
> of making up a wrong answer.
>
> These are things I'd think the company would want
> to know about.
I have to disagree. Salespeople are trained to sell phones to consumers not tech wizards. Like other people have stated, techies wouldn't even be coming in the store. He may have not done things like suddenly closed the store if you had not rattled him with your questions. We don't shop to set people up for failure. I'm not saying this is what you intended to do, of course, but this is what ended up happening.
If I were you I'd make note of it on the report and send an email off to the scheduler to just give them a heads up. They are the ones who know for sure what the client is trying to uncover by having their locations shopped.