Kathee70 Wrote:
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> This type of thing has happened to me 2 times on
> shops. Both times I accepted the free stuff. The
> first time was a gift card and the second was a
> comped meal. After the meal had been comped I
> accepted and ordered desert. Paid for. I then
> included that desert receipt with my shop and
> explained what had happened... in detail... with
> times.
>
> The shop was accepted.
>
> Most of the time if the company has a question
> they can look at the time of the transaction on
> the report and see the comp code from the manager,
> this is where they would also be able to see that
> you ordered the required items and let's not
> forget those cameras they can see what happened .
> The other important thing is that not many people
> are going to turn down a free meal in this day and
> age. To keep anonymity we must act as a regular
> customer would act. A regular customer would take
> the free stuff, I explained this in my report. In
> the report I offered to return the gift card via
> the MSC. I received payment with no issue. Even
> the desert I ordered was compensated as part of
> reimbursement for that particular shop and for the
> other I got to keep the gift card.
>
> Our job requires us to act as regular customers
> and not make our visits "memorable" in any way.
> Well, I would say that went out the window with
> the server dumping entrees everywhere. Now you are
> even more memorable by not accepting the free
> stuff, instead of "I dumped everything all over
> them but at least we comped their meal," it's, "I
> dumped everything all over them and they wouldn't
> even accept a comp for it!"
>
> That's just me and my opinion...
I loved your post!
I guess it was fear of having something on my tray I was not supposed to have.... But I can see here that sometimes shoppers are given comps or extras, and we should accept and just include it in the report.