They didn't ask for the name

Ok, so I did this super easy shop that pays pretty decent for a ten minute visit and about 15 minutes on a short report. I get two employees who have these ethnic names that I have never heard or seen before. I think I lost some brain cells trying to remember them long enough until I could pull over and jot them down. I literally had to stare at the nametag and sound them out in my head to get them right. I was so proud of myself for getting them down. When I go to debrief, the report starts with a checkbox:

I am aware that my duty is to accurately report my experience at this location. I am further aware that this extends to employee names. If I provide incorrect employee names and/or descriptions, I have not fulfilled my obligation on this shop and forfeit all payments and expenditure reimbursements.”

I am patting myself on the back for getting these names down and feeling super confident. I get through to the bottom of the report and there are zero questions about names or descriptions for anyone. I re-read the entire thing and see nothing in the report except that awkward and lonely unmatched quote mark at the end of their threat about accurately reporting names and descriptions. Oh well, I guess it was just good practice for today.

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Could I have a receipt please?

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That is too funny sometimes I can't read the nametags people are just too far away, I just provide a good description based on their guidelines since some companies are more "correct" than others. I usually try to get a candid pic of each person if I can so I can remember the details.

This drives me crazy too...the instructions say you **must** get the name of all sorts of people you might never come in contact with like the manager then they do not even ask!
Just a hint if you use a dvr...i usually have a name discussion with people with unusual names asking them about where their name is from and maybe even spelling it out or trying to pronounce it. They almost always are so happy I am interested in them .

You MUST get the name of Kolbjorn Magnild and don't even THINK about spelling it wrong!

Or a physical description without using age, gender, or ethnicity as descriptors...

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Have PV-500 & willing to travel.
"Answers are easy. It's asking the right questions which is hard." (The Fourth Doctor, The Face of Evil, 1977)

"Somedays you're the pigeon, somedays you're the statue.” J. Andrew Taylor

"I have never met a man so ignorant that I couldn't learn something from him." Galileo Galilei

I usually spell the name the best I can and make a note next to the name that it is not spelt correctly. I give a good description. Never had a problem.

I did a bank shop over three times because my greeter had an odd name that I could not, for the life of me, even begin to try to figure out how to spell, and she wasn't wearing a nametag. Instructions stated "If they are not wearing a name badge, ask for a name." Dumbest thing ever... who asks for a greeter's name, but... yeah.

Third time was the charm. She was wearing her name badge, and, I kid you not, her name looked like alphabet soup. The most random pairing of letters that I have ever seen, like a cat walking on a keyboard. I had to talk to her for ten minutes before I was able to piece together the letters well enough and memorize it.

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Plan the work. Work the plan.

I sometimes wonder if they do that crap on purpose, making us get the names, and if we mess one up, voiding the shop on us. They (the client) knows who we are talking about. Pretty sure it is an MSC's way of just not paying us, but they still submit the reports to the client.

Of course, that's all just a theory. I've never had a shop voided because of a name. Good talk.

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Some times you just have to turn around, give a little smile, toss the match, set the bridge ablaze, and walk away.

Silver Certified on the Carolina Coast. You want fries with that?

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They didn't ask for the name

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