@ Davico ~ Jay C is right. Please post which MSC it is but do NOT name the client's name because it is against our IC. Without giving away too many specific details, tell us a little bit about the shop. Like sunglasses, casual dining, FF (Fast Food), oil change. I'm sure that they are several experienced shoppers in this forum who probably have performed the same shop in the past and they can help determine what went wrong.
I believe some companies give you a "1" is you "flake" on them which means you never performed the shop or submitted the report. If you went to the wrong location, they might give you a "1" but I have never been in that situation so I am not positive.
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~ Jimi Hendrix
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