I did a lunch alcohol compliance shop today. If I was not carded, I was required to seek out a manager after all other parts of the shop were concluded, and inform the manager. I wasn't carded, went through the rest of my shop, paid, and found the manager. The manager stopped me in the middle of my explanation, called over the waitress, and made her explain herself. I explained that no reason was necessary, it was simple, she either did or didn't card, and in my case, didn't. When they didn't, I was supposed to inform the manager.
The manager told her to split her tables between two other employees, pack up and go home. He said he'd deal with her later. She stormed off. He offered to refund my meal if I left it out of my report. I refused, I left. I went out to my car, started my car, and started pulling up directions to my next shop. I heard a tapping sound on my back window. It's the waitress. She demanded me to get out of my car and talk to her. I rolled down my window, refused, and rolled it back up. She started taking pictures of my car, my license plate, and wouldn't move from the rear of my car, so I couldn't back up and leave.
I then heard a scraping sound on my car. I jump out, and she was scraping my rear passenger door with a rock or something. Whatever it was, she threw it into the bushes and stormed away, back into the restaurant. I called the police and found the manager. He got on the phone and it sounded like he was calling his DM or corporate.
Police came, took a report, and told me it was not worth filing charges. That I should ask the restaurant to pay for the damage. The manager got this weasely look in his eye, and said "Oh no, we are not responsible for any damages to vehicles in our parking lot." The cop rolled his eyes and said "But it was your employee." The manager then said "She was fired only a few minutes before this incident. This lady (me) was there when it happened, actually."
No. I heard him say "I'll deal with you later." It sounded like she was just sent home for the day, not fired. Besides that, she went back into the restaurant after vandalizing my car.
Anyway, I left, called my insurance company, and there's a $250 deductible to file a claim to get that rear door repainted.
I have no idea what to do at this point. Ask the restaurant to pay for the damages, file charges, or just suck it up and pay the deductible myself.
I have most of it on audio. Most of my meal (including where I ordered alcohol and wasn't carded) and the manager interaction (including where he tried to refund my meal if I didn't report noncompliance).
So what do I do? Take it up through corporate?
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