Dear Sprouts Executives (who are probably patting themselves on the back and writing big Christmas bonus checks to themselves because of saving money by cutting the Mystery Shopping Program),
I went to one of your locations today, one that I have shopped for you multiple times. It isn't one of your flagships, they missed the under cart item most of the time and other little things, but overall they got right most of what they should. Today? If I had been shopping them today I would have had to write the worst report I have ever written for a Sprouts, and I've done over 50 shops for you.
In the parking lot I was accosted by a beggar as soon as I opened my car door after parking. He had a scam going with the hood to his car up and a sad story about needing repair money.
The restroom had 9 pieces of paper trash on the floor, the trash can was full and overflowing, and there was no toilet paper in one of the stalls.
The cashier had unnecessary conversation with another employee and barely looked at me. She did not thank me at the end of the transaction. She never broke eye contact with the employee she was talking with as she waved the receipt in my general direction. She did not put the grocery sacks into my cart, so if I had "forgotten" an under cart item she certainly would not have caught it. Neither would have her buddy since I was invisible as far as he was concerned.
Are y'all sure you made the right decision regarding your mystery shopping program?
Sincerely,
A former shopper of yours