So I had a job interview today for a sales position at one of my favorite DIY retailors. The manager is asking me the standard questions, and he thinks he stumps me by asking how I would handle a customer who looked confused. I went into auto-piolet and used a MS scenario about engaging the customer, discussing likes/dislikes, figuring out the project, and then upselling the customer and offering deals and discounts and encouraging the customer to sign up for the store credit card.
The manager looked at me and said, "HOW DO YOU KNOW ALL THIS?"
"...uuuhhhh.....I have the store card?"
LOL (I thought you guys would get a kick out of this.)