if things get fixed depends on the business. A store
that is a grocery store is likely under the company
umbrella and not an a franchisee. Gas stations are
many times franchise locations so the owner is less
likely to care to fix it, even if he gets a fine for the
infraction, it may be cheaper to just pay it than
fix it.
Other cases they use mystery shopping just to
keep their board happy and for no other useful
purpose.
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There are no stupid questions, but there are a lot of inquisitive idiots
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When you try to please everybody, you end up pleasing nobody