Really??
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It's all about the time of year and the client wanting the report in time to act on it. The MSC has little to nothing to say about it during the holidays ... and the schedulers and editors have families and gift shopping to do too. Write it off to lessons learned.
Edited 1 time(s). Last edit at 12/14/2014 08:23AM by bestofbothworlds.
Edited 1 time(s). Last edit at 12/14/2014 08:23AM by bestofbothworlds.
I'd email or call the MSC and explain what happened. The info in the shop report wasn't suddenly stale, and you had reasonable circumstances. Play the holiday card if you have to. 
Check the guidelines or your ICA. Often follow up requirements will be in writing. How much time has elapsed since the actual assignment? How much time actually elapsed between their clarification email and the cancellation? Even if a client was sitting on pins and needles waiting for that one report, on a Saturday no less, allowing less than 24 hours for clarification is unrealistic. I've seen assignments designed to provide the information to the client almost immediately. Usually the expectations are outlined somewhere and the MSC will also be contacting the shopper within hours of submission.
Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
the best is when they don't edit your shop for 5 days then all
of a sudden they expect you to respond to a request within a
few hours. The 5 days it took for them to edit wasn't urgent
and now all of a sudden it is.
of a sudden they expect you to respond to a request within a
few hours. The 5 days it took for them to edit wasn't urgent
and now all of a sudden it is.
= + = + = + = + = + = + = + = + = + = + = +
There are no stupid questions, but there are a lot of inquisitive idiots
==--==--==--==--==--==--==--==--==--==
When you try to please everybody, you end up pleasing nobody
There are no stupid questions, but there are a lot of inquisitive idiots
==--==--==--==--==--==--==--==--==--==
When you try to please everybody, you end up pleasing nobody
Techman, that's probably why it's now suddenly urgent!
(heart)
(heart)
I intend to live forever. So far, so good.
Just remember, a lack of planning on your part does not constitute an emergency on mine.
Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
Love this:
Just remember, a lack of planning on your part does not constitute an emergency on mine.
Just remember, a lack of planning on your part does not constitute an emergency on mine.
Just remember, a lack of planning on your part does not constitute an emergency on mine.
Just remember, a lack of planning on your part does not constitute an emergency on mine.
Just remember, a lack of planning on your part does not constitute an emergency on mine.
Just remember, a lack of planning on your part does not constitute an emergency on mine.
Just remember, a lack of planning on your part does not constitute an emergency on mine.
Just remember, a lack of planning on your part does not constitute an emergency on mine.
If they gave you only a few hours during the day to respond and then voided the shop when you failed to do so, that is not right.
You have a good history with the company so I would send the requested information to multiple sources as soon as you can. Those can be your scheduler, the editor, and who ever else makes sense and politely demand payment for the shop. Perhaps escalate it up the ladder because the last two posters are correct. It's not your emergency to respond in an unreasonably quick manner.
You have a good history with the company so I would send the requested information to multiple sources as soon as you can. Those can be your scheduler, the editor, and who ever else makes sense and politely demand payment for the shop. Perhaps escalate it up the ladder because the last two posters are correct. It's not your emergency to respond in an unreasonably quick manner.
Happily shopping Rhode Island and nearby Massachusetts and Connecticut
This is one of those "makes no sense" situations. The scheduler filled the shop. (done, check… one less to try to fill during December...) You performed the shop. (done, check…) An editor might want to get the clarifications in a hurry, but voiding your shop will restart the cycle of scheduling and performing the shop. To get it done again at the last minute will likely cost a larger bonus and cause more stress to the scheduler, and more stress to the editor to edit a new shop under the wire, if it gets filled at all. All for what? A few hours' wait? Silly.
It's been 10 days since the shop was done and she gave me five hours to respond. During that time, I was either in a plane or driving a car.
LisaSTL Wrote:
-------------------------------------------------------
> Check the guidelines or your ICA. Often follow up
> requirements will be in writing. How much time has
> elapsed since the actual assignment? How much time
> actually elapsed between their clarification email
> and the cancellation? Even if a client was sitting
> on pins and needles waiting for that one report,
> on a Saturday no less, allowing less than 24 hours
> for clarification is unrealistic. I've seen
> assignments designed to provide the information to
> the client almost immediately. Usually the
> expectations are outlined somewhere and the MSC
> will also be contacting the shopper within hours
> of submission.
LisaSTL Wrote:
-------------------------------------------------------
> Check the guidelines or your ICA. Often follow up
> requirements will be in writing. How much time has
> elapsed since the actual assignment? How much time
> actually elapsed between their clarification email
> and the cancellation? Even if a client was sitting
> on pins and needles waiting for that one report,
> on a Saturday no less, allowing less than 24 hours
> for clarification is unrealistic. I've seen
> assignments designed to provide the information to
> the client almost immediately. Usually the
> expectations are outlined somewhere and the MSC
> will also be contacting the shopper within hours
> of submission.
Definitely escalate this. The editor is trying to cover her tracks...makes no sense...#totally wrong.
Damn,
Ten days after the shop and you were given five hours to respond?
Something is very wrong in Denmark.
Ten days after the shop and you were given five hours to respond?
Something is very wrong in Denmark.
Happily shopping Rhode Island and nearby Massachusetts and Connecticut
10 days? Oh, yeah. Someone needs to hear about this. In addition to alienating a shopper, this editor may have cost the MSP some money.
Be diplomatic ... or act confused!
Could it be that after ten days of completing the shop I had five hours to respond? I've checked my email and spam and see no other communication from you or the company.
Love,
SG
PS, you have five minutes to respond or I go up the chain.
Could it be that after ten days of completing the shop I had five hours to respond? I've checked my email and spam and see no other communication from you or the company.
Love,
SG
PS, you have five minutes to respond or I go up the chain.
Evaluating and mailing packages since 1994
I've had that where they want more information, and they want it now. Sometime though, if you talk to them, they will be reasonable.
Sounds like one of the MSC that is being investigated for regularly screwing over shoppers with false justifications to deny payments for shops.
If there were something that time sensitive and crucial why was a phone call also not placed to you?
If there were something that time sensitive and crucial why was a phone call also not placed to you?
No MSC should wait 10 days to review a shop and neither should they give only 5 hours for your response. The short response time is indicative of the shops urgency due to their lack of responsible and fast review methods. Please, please, who is the MSC?
I have had an MSC wait three days and then give me 10 hours to respond to the request for information that was not declared on the original form. They shot the email out at 8:30 PM.
How many people don't check MS email between the hours of 8:30 PM and 6:30 AM?
I just happened to get up early and was in the final hour when I saw the email and replied to it. The editor responded back to me four hours later and thanked me for the very minor one sentence clarification.
Now, I have this company highlighted in yellow on my spreadsheet. I won't do a shop for them now that I have to front any money for something I would not buy without the job now.
They have not made it to red, but are close.
How many people don't check MS email between the hours of 8:30 PM and 6:30 AM?
I just happened to get up early and was in the final hour when I saw the email and replied to it. The editor responded back to me four hours later and thanked me for the very minor one sentence clarification.
Now, I have this company highlighted in yellow on my spreadsheet. I won't do a shop for them now that I have to front any money for something I would not buy without the job now.
They have not made it to red, but are close.
I completed a shop on Sunday. I just happened to be awake and checked my email because I couldn't sleep (it's 3AM here right now) and saw an email from the editor for this shop. The email came through at 1AM and they asked for a response within 4 hours! What?!
Some MSCs are really shooting themselves in the foot. I wonder if the right hand sometimes doesn't know what the left is doing. Editors pull stunts like those listed above and then the schedulers ask "Why don't you want to take this shop for me?" Hmm... maybe you should ask your other hand?
Body parts metaphors over.
No, wait - one more: No wonder we don't all see eye to eye.
Okay, now I'm finished.
There are two types of people in this world: Those who can extrapolate from incomplete data.
Body parts metaphors over.
No, wait - one more: No wonder we don't all see eye to eye.
Okay, now I'm finished.
I just had a similar scenario happen. I woke up to the email for clarification, the cancellation and the notification of it being riposted with a bonus.
I emailed, got it rescheduled with the date that I did it and the added "emergency" bonus stayed on.
I emailed, got it rescheduled with the date that I did it and the added "emergency" bonus stayed on.
scanman1 Wrote:
-------------------------------------------------------
> I have had an MSC wait three days and then give me
> 10 hours to respond to the request for information
> that was not declared on the original form. They
> shot the email out at 8:30 PM.
>
> How many people don't check MS email between the
> hours of 8:30 PM and 6:30 AM?
>
> I just happened to get up early and was in the
> final hour when I saw the email and replied to it.
> The editor responded back to me four hours later
> and thanked me for the very minor one sentence
> clarification.
>
> Now, I have this company highlighted in yellow on
> my spreadsheet. I won't do a shop for them now
> that I have to front any money for something I
> would not buy without the job now.
>
> They have not made it to red, but are close.
I love it! They are almost in the red section lol!
-------------------------------------------------------
> I have had an MSC wait three days and then give me
> 10 hours to respond to the request for information
> that was not declared on the original form. They
> shot the email out at 8:30 PM.
>
> How many people don't check MS email between the
> hours of 8:30 PM and 6:30 AM?
>
> I just happened to get up early and was in the
> final hour when I saw the email and replied to it.
> The editor responded back to me four hours later
> and thanked me for the very minor one sentence
> clarification.
>
> Now, I have this company highlighted in yellow on
> my spreadsheet. I won't do a shop for them now
> that I have to front any money for something I
> would not buy without the job now.
>
> They have not made it to red, but are close.
I love it! They are almost in the red section lol!
****************
Motivation increases when we assume large responsibilities with a short deadline.
Motivation increases when we assume large responsibilities with a short deadline.
Every problem is a management problem. It is not a people problem. Every company needs to make sure that the managers are doing what they are supposed to do. The manager(s) should teach the editors about normal turnaround times for emails. Communication is the key. My best boss ever had meetings in which everyone learned about everything.
techman01 Wrote:
-------------------------------------------------------
> the best is when they don't edit your shop for 5
> days then all
> of a sudden they expect you to respond to a
> request within a
> few hours. The 5 days it took for them to edit
> wasn't urgent
> and now all of a sudden it is.
After going through over 1000 other shops they finally get to yours. That's just how it works. I have called and emailed shoppers if I didn't get them on the phone. It is at that point that a response within due time is appreciated. No one is out to reject shops, like they want to deal with pissed off shoppers haha.
-------------------------------------------------------
> the best is when they don't edit your shop for 5
> days then all
> of a sudden they expect you to respond to a
> request within a
> few hours. The 5 days it took for them to edit
> wasn't urgent
> and now all of a sudden it is.
After going through over 1000 other shops they finally get to yours. That's just how it works. I have called and emailed shoppers if I didn't get them on the phone. It is at that point that a response within due time is appreciated. No one is out to reject shops, like they want to deal with pissed off shoppers haha.
Silver Certified ~ Shopping all of Toronto and beyond
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