I am scheduled to do 2 shops today for the same MSC/Client. The MSC is apparently a European company and the guidelines and survey were written by someone for whom English is clearly NOT their first language. I am really having a hard time deciphering what exactly I am supposed to do and I sent an email to the scheduler last night and again this morning (after I discovered even more lack of clarity) and so far I've had no response. I really don't know what to do. The instructions are so unclear that I don't think I can even do the shop until I get clarification. Here's just one example of what I mean...
"Prepare a request of 2-3 products by a short online-research. (If possible) check the availability
of the products in the different branches in your test region/ city (for more information see the
XXX example below). Choose the products of different departments/floors, so the salesperson
does not become suspicious."
Scenario: Selection of product at reduced price that currently is not available in the store
Sounds fairly straightforward until you know that:
A) The company website does not allow for checking online inventory, but the survey asks if your experience in the store "matched your research on the website."
You are supposed to ask about every single option for obtaining the item (ordering online, ordering in the store and having it shipped to your home, or to another store, or to the store you're in) and observe how the salesperson finds out the information
C) You are supposed to give ONE product that you looked for.
I'm trying to be a little cagey here and not give too much info because it may be proprietary, so please forgive me if this is unclear. This is an IT audit to see how well their IT system is working.
My bottom line question is that I don't know if I should try to do the shops even thought I don't understand the guidelines, or if I should ask to reschedule for another day and wait to get clarification. (Remembering that I am not getting any response at all.) OH! There's another guideline that says, "If, contrary to expectations, all articles researched online should be available in the store, please contact us immediately." (But there's no contact phone number. Just an email address with no replies....
Advice please?