New MSC for Pizza (cutting) Shop offers Reimbursement only!!!

Just saw some recent postings on the slinger site. Looks like another MSC has the pizza account. No fee, reimbursement only.

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When you get in debt you become a slave. - Andrew Jackson

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If it is the same one I have seen. its a disgrace. Cheese only pizza, cut up with a utility knife only and the resulting unsanitary mess is Shopper pay?

Shopping Bama and parts of Georgia.
I'm still learning 24/7.


Edited 1 time(s). Last edit at 01/24/2015 10:51PM by mrcomputer101.
Yes!!! It is a disgrace!!! By the time you finish mangling the pizza it's cold and totally gross. And tthen if you don't label the upside down slices properly, you get an email 2 days later and they want the slices numbered. Did they really expect me to save the pizza in case more photos were required. I learned my lesson that day. sad smiley ...........my worst shop to date!!!
I like when the shop says up to $25.00 reimbursement. They could put $100.00 reimbursement and it would not matter. How could anyone ask you to mutilate a pizza for reimbursement only?
At least the only mutilation I performed had an $18.00 fee attached. I still hated the shop and have not done another.
@feliciarn wrote:

I learned my lesson that day. sad smiley ...........my worst shop to date!!!


Sorry about that, Feliciarn, but there is a silver lining. That awful shop brought you out of hiding on this forum. Welcome! grinning smiley

There are two types of people in this world: Those who can extrapolate from incomplete data.
I did two of these, for a different MSC last year. The first included a $25 fee and required 4 pieces be cut up, tons of pics. That was going to be the last time I did the shop. Then the MSC made it easier, but also lowered the fee to I think $18. My wife works next to one of the locations, I did the take out again with the easier guidelines.

Since then, I have seen the shop move around to different MSC's, all claiming easy guidelines. Problem is, reimbursement only makes no sense. Even if you are cutting up one piece, you are still taking pictures and letting the pizza get ice cold. Lot's of work for the survey, and they get picky about the pics. I do not even like the pizza that much.

As other threads have discussed, let us place a normal order representing what normal customers would be ordering. We can mutilate one of the pizzas, but need to get a decent fee PLUS reimbursement of the value of the sacrificial pizza.

My posts are solely based on my opinions and for my entertainment, contact a professional if you need real advice.

When you get in debt you become a slave. - Andrew Jackson
All we can do is leave the shops on the boards and hope nobody takes them. Maybe the new MSC will get the hint. I find the reimbursement only for an inedible pizza to be insulting. Are we supposed to be grateful for a chance to eat free garbage? I'd like to tell them what they can do with that pizza.

There are two types of people in this world: Those who can extrapolate from incomplete data.
I refuse to work for food. When they call me and offer me a bonus on top of the reimbursement, I do them. Otherwise they can just sit there. The 1 or 2 topping version is now quire easy (1 photo from the toip, no slice or dice or flip), but on principle, I only do them when offered a bonus.

When they find me a bank which will allow me to deposit sliced and diced pizza into my checking account, I will be the first to sign up.

Shopping Southeast Pennsylvania, Delaware above the canal, and South Jersey since 2008
What I find incredible is that anyone orders these for themselves at the price. I only do the delivery and for me to get one of their "large??" pizzas with one or two toppings the cost is around $23. Why would anyone in their right mind pay that much to get a pizza like that delivered to their house? Delivery is only a 3 mile radius so they are not driving far. I guess the msc and the pizza company feel that reimbursement is a great deal since it is worth $23 to the shopper according to them. But not when I can get a frozen pizza from the grocery store and whip it in the oven for a few minutes for around $5 that tastes just as good.
There are four at least MSPs in my area with shops from this account. The client likes to spread their business around.

Happily shopping Rhode Island and nearby Massachusetts and Connecticut
@sandyf wrote:

But not when I can get a frozen pizza from the grocery store and whip it in the oven for a few minutes for around $5 that tastes just as good.

Come on now, for $5 you can get a frozen pizza that tastes a whole lot better.

Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
These shops used to get modestly bonused in my area. However, for the past two months they haven't because a newbie has been scooping them up for reimbursement only. I can only assume it is a newbie because why would you go from $10 pay plus reimbursement to only reimbursement?
Could be someone stocking up on pizzas for the Super Bowl.

.
Have PV-500 & willing to travel.
"Answers are easy. It's asking the right questions which is hard." (The Fourth Doctor, The Face of Evil, 1977)

"Somedays you're the pigeon, somedays you're the statue.” J. Andrew Taylor

"I have never met a man so ignorant that I couldn't learn something from him." Galileo Galilei
That's a Super Bowl party I'll be glad to miss.

Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
Give them time to get a few shop rejections. They will learn not to play with the Botox man without a bonus. I spoke with the scheduler of a company who I signed up for who has PJ as the only thing ever that hit my area and I got my first job offer email from them. I called the scheduler and he said he has over 1000 jobs to fill this week. He thinks he's going to get them all shopped for reimbursement only, including the mangled pizza ones.

I wished him luck and told him the bonus required to get me to take a carry out from the location just outside of my delivery zone. He did take my information, just in case it came down to that. He suggested I have the pizza delivered to a parking lot in a shopping center. That made me laugh as he wanted it to be a delivery shop.
I hate their pizza. I used to do the shops it in order to save money, but with those crazy requirements even getting free pizza does not sound good at all....
@scanman1 wrote:


I wished him luck and told him the bonus required to get me to take a carry out from the location just outside of my delivery zone. He did take my information, just in case it came down to that. He suggested I have the pizza delivered to a parking lot in a shopping center. That made me laugh as he wanted it to be a delivery shop.

I had a pizza delivered to me in the middle of the road once when I on a traffic detail. I was out there directing traffic and the pizza guy pulls up, looks at me and said is this yours? I don't know how he was confused I told them to give it to guy by the car with flashing red and blue lights.
I used to deliver for a pizza chain-not PJ-and our instructions were that if anything looked odd to leave the location. We never delivered to parking lots. Of course, we never had employees mugged either.

.
Have PV-500 & willing to travel.
"Answers are easy. It's asking the right questions which is hard." (The Fourth Doctor, The Face of Evil, 1977)

"Somedays you're the pigeon, somedays you're the statue.” J. Andrew Taylor

"I have never met a man so ignorant that I couldn't learn something from him." Galileo Galilei
I have done shops for this pizza company with multiple MSCs. They started as good pay, went to ok pay, then to no pay. I got a call last week offering a "bonus" because he had 20+ shops he needed done within the week. Another of the MSCs offered $25 bonus to get their's done. I am not greedy, it just not seem fair to have to do so much work with no pay at all, so I will not do one without the pay.
I don't know what's more insulting; the arrogance of this client to think that their problem is with the MSC, so they keep changing companies in order to find one that will fulfill these ridiculous requirements -OR- the arrogance of each MSC that takes this client on with $$ signs in their eyes, each thinking they can somehow execute these shops correctly for less money than the previous MSC.

Anyone who takes this client on deserves the hassle they will ultimately go through...
I am going to make a big guess here. MSCs are bidding on the shop. The current MSC(s) underbid everyone else by undercutting the fee. The client probably has no input into how the fee they are paying the MSC is shared with the shoppers. The current MSC is making more money. The client could care less as to a MSCs fee structure as long as the results are appropriate.

My posts are solely based on my opinions and for my entertainment, contact a professional if you need real advice.

When you get in debt you become a slave. - Andrew Jackson
Isaiah58, normally I would agree with your assessment of the situation. In this case however, I think Steve has nailed it on the head. The client isn't getting the results they expected because of the unrealistic requirements they have imposed, so they keep going to different MSCs. The client doesn't realize the MSCs are all working with the same shopper pool, so they are expecting different results.

The problem is, they aren't asking the right questions.

.
Have PV-500 & willing to travel.
"Answers are easy. It's asking the right questions which is hard." (The Fourth Doctor, The Face of Evil, 1977)

"Somedays you're the pigeon, somedays you're the statue.” J. Andrew Taylor

"I have never met a man so ignorant that I couldn't learn something from him." Galileo Galilei
I do the shops for this client with several MSCs. I always ask for a shop fee (bonus) in addition to the reimbursement and I will not do them for less than $15 (I have been paid $40 or more a few times for locations that were 20-30 miles away). Even the one that delivers to my house I get $18 for at the end of the month when the MSC is desperate. When the MSCs are on deadline, they will change delivery shops to carryout to get them done. I have done a route in an afternoon where I did 3 of them and made over $100 plus free pizza, so it worked out well. The cheese pizza sucks but if they are going to pay me, I do them. After taking photos and submitting the reports, I generally separate the pizzas into 3 or 4 slices per ziplock, then take a case of bottled water, and go find panhandlers at the corners of the expressway for a handoff. Sometimes they don't want the food (they just want money) but a few times I have found some appreciative hungry people to give pizza to.
@James Bond 007.5 wrote:


The problem is, they aren't asking the right questions.

Exactly James. This one is a dangerous combination of both parties not having a good grasp on reality, I think.

MSCs bid on the contracts from almost all clients, but only a few move around this much and continue to have fewer benefits to the shopper with each successive move. The client could seemingly care less about the actual customer service experience and is hyper-focused on the visual appeal of the pizza presentation and it's crust. Ironically, I don't see that to be the focus of the clients marketing campaigns or the customer appeal of the product.

A smart MSC would take the time to educate the client on the shortcomings of the current shopping program, and sell the client on a better system...not bribe shoppers with bonuses and modifications at the end of the cycle while foolishly thinking that the mangled and nearly inedible cheese pizza is sufficient payment for the work performed.

If they want to remain focused on the visual presentation of the cheese pizza, then pay a decent fee to all shoppers and understand that the remaining product is undesirable. If they want to truly employ a mystery shopping program, then allow shoppers to order what they wish and provide feedback based on that.
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