Nooo!!!

Anyone else do a Nespresso shop and then actually get charged? AGGHHH. Calling the scheduler now.

Create an Account or Log In

Membership is free. Simply choose your username, type in your email address, and choose a password. You immediately get full access to the forum.

I think you need to provide more details. Got charged for what? A cup of coffee? An actual machine? The salesperson's time?

This was a phone order for 50 capsules of two varieties. Since the order is placed under fake member details, it's supposed to be canceled automatically, but this one went through. And of course I was a dummy and thought I was supposed to order 50 of each. The scheduler said I was the third person to actually get charged, and Nespresso is refunding the accidental charges. However, it's possible that I may only get refunded for half since I ordered twice the required amount. stupid stupid stupid

In that case, I hope you drink coffee. I don't like it and the last time I took it in someone's house out of politeness, it made me sick. That was years ago.

It's not even shipping to me. It's shipping to the fake member.

Then why didn't the fake member's credit card get charged? I assume it is your credit card, and I suggest that you dispute the charge. Let Nespresso and the bank fight it out.

Shopping Southeast Pennsylvania, Delaware above the canal, and South Jersey since 2008

The instructions were to use your own card, pretending that it belongs to a family member who permitted you to use it. I hesitated to apply for the shop, but I went ahead because it's with a reputable MSC that has never done me wrong. Believe me, I will never apply for this again. I will still work for the MSC, but I'm not touching Nespresso with a 10' pole.

Now, if they do not refund the whole amount, how do I dispute the charge without 1) sounding like an idiot and 2) breaking the ICA?

You might be refunded the first amount, not the second. You said you made a mistake, right?

Well, first I need to tell you that pride is a renewable resource. I suggest that you dispute the charge by saying by mentioning the client, that you were doing a mystery shop, but not mention the name of the MSC. I think that the MSC and Nespresso are going to bail you out, but you might have to mention disputing the charge and creating a fuss.

Shopping Southeast Pennsylvania, Delaware above the canal, and South Jersey since 2008

It doesn't make a whit of sense for them to only reverse half a charge. Why would they want to ship anything when even half an order would go to a fake person and possibly a fake address resulting in double shipping charges for them? And there is no reason for you to pay for product you won't receive and benefit from mistake or not.

Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.

What I would do: If you don't get fully refunded, I would sell the Nepresso cups on Ebay. You can sell anything coffee-related on that site

From what I understood, she's not getting the product and will have nothing to sell to recoup the money. They had her order with a fake name and address.

@MPorter3112 wrote:

The instructions were to use your own card, pretending that it belongs to a family member who permitted you to use it. I hesitated to apply for the shop, but I went ahead because it's with a reputable MSC that has never done me wrong. Believe me, I will never apply for this again. I will still work for the MSC, but I'm not touching Nespresso with a 10' pole.

Now, if they do not refund the whole amount, how do I dispute the charge without 1) sounding like an idiot and 2) breaking the ICA?

May I ask, how much money are we talking about?

Right, I did make a mistake in ordering twice the amount required.

They are not reversing the charge. I will be getting the money (whatever amount they decide) included in my monthly check from the MSC, according to my scheduler. I would rather they reverse it than to wait for a refund. I agree that it doesn't make sense to just cancel the whole shebang. It would be on the shady side to leave me holding the $50+ bag when I don't even have the dang product to show for it.

@SunnyDays2 wrote:

@MPorter3112 wrote:

The instructions were to use your own card, pretending that it belongs to a family member who permitted you to use it. I hesitated to apply for the shop, but I went ahead because it's with a reputable MSC that has never done me wrong. Believe me, I will never apply for this again. I will still work for the MSC, but I'm not touching Nespresso with a 10' pole.

Now, if they do not refund the whole amount, how do I dispute the charge without 1) sounding like an idiot and 2) breaking the ICA?

May I ask, how much money are we talking about?

The total order was $116.95. Luckily, I have managed my money so that I had a cushion in my MS account.

Are they shipping USPS or UPS?

Kim

@kimmiemae wrote:

Are they shipping USPS or UPS?

The phone agent didn't specify. I guess the invoice went to the fake member, so I have no info to look up.

So who is this fake member and what is their fake address? If everything was false, how is Nespresso out any product?

I guess the product wouldn't really be able to ship if the address doesn't exist? I just googled, and it does seem to be completly made up.

It's just an account made for the purpose of the shop. Then the shopper is given the ID number, name, and address to roleplay. This is actually my second assignment. The first one, which I did last week, went off without a hitch. No charge to my card whatsoever. Super easy, no narrative, I would do them all day long if the other party handled it correctly.

The scheduler says the client will let her know tomorrow (due to time difference) if they are reimbursing the entire amount.

@myst4au wrote:

Well, first I need to tell you that pride is a renewable resource. I suggest that you dispute the charge by saying by mentioning the client, that you were doing a mystery shop, but not mention the name of the MSC. I think that the MSC and Nespresso are going to bail you out, but you might have to mention disputing the charge and creating a fuss.

I think you are right that I will get all the money back. It's just stressful to have gotten into this position to begin with. I'm not exactly wealthy. I won't be taking this kind of risk again any time soon for something that is out of my real life budget.

Screw that! I don't know what the dollar amount is, but I would be really unhappy. And it doesn't make sense to charge your card, but then send the product to the "fake" person. If the MSC can't reverse the charges, then I would contact the cc company and dispute the charges.

I would also contact your credit card company and dispute the charge. They usually put a disputed charge on hold until it is researched and cleared up.

Shopping Central Jersey Shoreline. WHAT? I'm an adult?! When did this happen?! How do I make it stop?!

yes you can dispute it with the credit card company.....and should win......the same as if you immediately cancelled the order before the item was shipped..but were still charged

The full amount has been added to the shop log as reimbursement. Whew. Thanks everyone for indulging my freakout, being supportive, and judging me only quietly in your head. LOL

Uh yeah, sure, all of us who have NEVER made a mistake were judging you

I was not

There are reasons that a body stays in motion
At the moment only demons come to mind

@MPorter3112 wrote:

@SunnyDays2 wrote:

@MPorter3112 wrote:

The instructions were to use your own card, pretending that it belongs to a family member who permitted you to use it. I hesitated to apply for the shop, but I went ahead because it's with a reputable MSC that has never done me wrong. Believe me, I will never apply for this again. I will still work for the MSC, but I'm not touching Nespresso with a 10' pole.

Now, if they do not refund the whole amount, how do I dispute the charge without 1) sounding like an idiot and 2) breaking the ICA?

May I ask, how much money are we talking about?

The total order was $116.95. Luckily, I have managed my money so that I had a cushion in my MS account.

I would be pissed if I did not get that money back. But on the other hand, if a mistake is made, they can throw the shop out and the reimbursement. Either way, that is awful!

I hope they reconsider and give you all your money back....

Edit: I see they did! Great

Edited 1 time(s). Last edit at 02/24/2015 11:30PM by SunnyDays2.

I keep seeing those Nespresso shops and have never taken one. The ones I usually see are for instore and require a purchase of a sleeve or more of the stuff. It is quite expensive and since I do not have a machine I thought the fee part of the job would most likely not be worth it. Even if I wanted to sell the stuff afterwards on ebay that would be like doing a purchase return shop, or worse, as I would need to advertise, sell, ship, manage to get my money etc for the discounted product. The phone shops required an even larger purchase. These shops do not seem to fly off the shelves so I was thinking they were only attracting people who had the machine and wanted the reimbursed product.
Anyone do this job? The in store review one? How was it and was it worth it if you did not use the product?

I did the Nespresso a while back and ordered what they required. During that time, they did not say to use an alias. I actually used my card and I still have the coffee capsules to show for. I became a member as well with a particular machine, which I actually did not own. Reimbursement was not full so I was not too pleased to take that shop again.

Prior to that, I did the retail shop. I was supposed to be with a friend but she did not make it. So I had to drink a few samples. Since I am not a coffee drinker, and having had a few of those Expressos, I thought I was really drunk from caffeine because I lost my way in the subway a few times because of extreme headache.

But I could have done more Nespresso shops had they not added the requirement to take pictures of the machine. Just thinking of it made me nervous.

I did an in person Nespresso shop two weeks ago while here in Australia. The shops in Oz do not require a purchase. I enjoyed it. I would have done more if they hadn't been snatched up by another shopper.
I have not done any in person Nespresso shops in the US, and I have never seen the phone shops offered in my area.

Sorry, only registered users may post in this forum.

Click here to login

Nooo!!!

Create an Account or Log In

Official List of Mystery Shopping Companies

Mystery Shopper Magazine