BEWARE the Bluegreen Vacation mystery shop -- the Questionnaire looks deceptively short at first glance when you try to size up what will be required before you accept the shop and commit to make the report. In truth, the Questionnaire is quite lengthy, just in hiding. Many of the "yes / no" questions, once answered, EXPAND into a requirement for a full narrative explanation. So the "short report" you first previewed before accepting the assignment turns into quite a lengthy, narrative-intensive report after you begin answering. This is deceptive and I have brought this to the MSC's attention but they won't do anything to fix it or warn shoppers in advance, instead hoping to lure more unsuspecting shoppers into a monster of a report for very little pay.
Furthermore, the questionnaire won't let you save your work and close if you have multiple yes/no-to-expanding-narrative questions partially answered, thus forcing you to try to write the narrative before their 30 minute timer automatically times you out and loses what you haven't previously saved. Literally, the questionnaire will not let you save and close when you have any partial answers (e.g. the yes/no part answered but the surprise pop-up narrative to explain the yes/no answer still outstanding.) This effectively traps you into a desperate situation to try to save what you have already composed on other answers before the system times you out and dumps your work. You must copy your answers to another worksheet and save there -- or try entering partial narratives / token verbage to fool the program into believing you have answered, then go back and complete the narrative answers later. But don't make the mistake of answering all the quick yes/no questions first to see how many times the questionnaire expands to ask for narratives in an effort to size up this monster report before tackling it. If you do, you may get trapped by the programming glitch and not be able to save any narratives you've already written. VERY user-unfriendly!
And as one other shopper reported here, the Proof-Reader handling the Bluegreen Vacation shops (in my case, "Proofreader 3" who won't reveal their identity / take accountability for their grading) is overly harsh, punative, and gets upset / deducts grade points if they have to do any additional proofing of your work after their first pass. They literally ask you for more details on your initial answer (oftentimes lost by the automatic time-out and expanding question trap), then when you give them what they ask for, deducts points because they had to do more proofing on what you submit and they only want to do that once, i.e. blames you the shopper for the quesionnaire's programming glitches and their own requests for more info -- QUITE unfair and the sign of an inexperienced or even juvenile Proofreader employed beyond their capabilities. And there is no appeal process at this MSC or a Shopper Advocate in their group who will help you if you ask (the Bluegreen Vacation Shop Scheduler on this account will not respond or help should you point out what's wrong with the questionnaire or ask for help with Proofreader 3's severe / unfair grading.)
This particular MSC has also carelessly asked for shoppers to pose as CRIMINALS on recorded video on other shops (e.g. Money Transfer client / human trafficking scenario) with ZERO regard for the potential danger to the shopper should they be reported or detained by the authorities as "suspicious". This MSC does NOT treat shoppers with care or concern for their safety, much less their time or fair treatment in business dealings.
In summary, the Bluegreen Vacation shop took HOURS to complete, was fraught with programming glitches and disappointments, was managed by the MSC in an unprofessional manner, and paid NO WHERE NEAR what it should have for this much work, frustration, and disappointment. I will never accept another Bluegreen Vacation shop again from this MSC unless they clean up their questionnaire problems and offer pay that is commensurate with the extensive narratives required.
Edited 2 time(s). Last edit at 02/27/2015 10:18PM by Yohan.