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Flake Citation?

February 28, 2015 03:27AM
On SASSIE, citations are clearly shown at the top of the shop log screen (if you have ever self-deactivated or -reactivated, those are kept the same way as citations). I've only ever gotten one flake citation... hope it stays that way.
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February 28, 2015 03:27AM
I shopped the wrong location, or rather, I thought I signed up for the location I shopped but chose another one. I emailed them quickly, and waited. A couple of days later the scheduler contacted me. I sent emails with copies. She noted in the remarks, "Thank you for letting us know you shopped the wrong location." and I received no flake citation.

I did get one from a scheduler. I did a series of recorded phone shops and overlooked finishing the report on one. Never received any follow up, like, Are you going to write the report? Just took it off my list and issued the flake citation. Still there. Another from a company and then she put the shop back on my log and I performed it. Company merged so it's gone.

Do not read so much, look about you and think of what you see there.
Richard Feynman-- letter to Ashok Arora, 4 January 1967, published in Perfectly Reasonable Deviations from the Beaten Track (2005) p. 230
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February 28, 2015 03:28PM
All citations for Sassie companies show up on your Shop Log page. Hero citations show up there, too.

Is it just me, or has anyone else noticed that there are fewer e-mails offering "hero" citatations since we've made fun on the forum, saying how useless a hero citation is? I see see them now and then but not like I used to.
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February 28, 2015 03:47PM
Yes Austin, I get no hero offers now. Last time I got one I told the scheduler I couldn't put it in the bank.

Mary Davis Nowell. Based close to Fort Worth. Shopping Interstate 20 east and west, Interstate 35 north and south.
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February 28, 2015 05:52PM
In 2011, I saw a Flake Citation, about a year and a half after it was issued, on one of my MS Shop Logs. Surprised, I contacted the scheduler apologizing, informing her that I had no recollection of the missed shop. She responded with, “I have looked into your account, and there is no cause for concern over this citation. You have an excellent average rating and history with our company, and are qualified for any of our jobs.” I have performed many shops since and my overall ratings are 9s and 10s.
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February 28, 2015 08:00PM
Some flake citations are more punitive than others too. When I was first starting out, one MSC gave me a flake citation with a value of.... *1* for 20 shops. Wish I was kidding.

Needless to say, I rarely work for those guys anymore...

Somewhere in the Midwest, shopping / auditing full time since 2014. Will use PV-500 for food! smiling smiley
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February 28, 2015 08:09PM
You flaked on 20 shops?!?!?!

There are reasons that a body stays in motion
At the moment only demons come to mind
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February 28, 2015 08:51PM
No. You know how in SASSIE a Flake Citation has a weight to it. Like flake, rating of 1 for 5 shops.
It would look like 1/5 on your job board. Or if you had a hero citation, could be like rating of 10 for 2 shops, and it would show 2/10.

This was one Flake, rating of 1, for *20* shops!

Somewhere in the Midwest, shopping / auditing full time since 2014. Will use PV-500 for food! smiling smiley
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March 01, 2015 01:16PM
Wowza. You must have really pissed someone off. smiling smiley
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March 01, 2015 02:33PM
Yeah I think so. smiling smiley Actually going to call her on Monday and try to make amends because there's a couple of jobs I want to do for them, they're in really hard to fill rural locations along on y route, and I've gotten 10s on the other jobs for them I've done (this MSC lets *anyone* self assign certain jobs, so I was able to give myself those)

Could you imagine a hero citation worth 10 for 20 shops? Hahaha.

Somewhere in the Midwest, shopping / auditing full time since 2014. Will use PV-500 for food! smiling smiley


Edited 3 time(s). Last edit at 03/01/2015 03:00PM by AlexG.
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March 01, 2015 09:02PM
Alex, another poster just started a flake citation thread. Apparently shoppers are pissing some MSC's off!
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March 01, 2015 09:07PM
Yesterday was the end of the month. Any missed shops can't be done in time to save the scheduler's bonuses now.

Time to build a bigger bridge.
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March 11, 2015 07:41PM
I wonder if this is the same scheduler doing this. Would it be against ICA for you and Trishbos to compare notes on the scheduler by just putting the scheduler's initials? [www.mysteryshopforum.com]

This seems to rule out that the 0/20 was just a typo intending to be 0/2, which is what was being considered on the other thread. I also posted links on where to find information to complain to her boss if it was overly punative over there. I'd like to know, because I work for them quite a bit. I'd be wild if this happened to me.

(Yeah a 10/20 Hero would be awesome)

Where are we going... and why are we in a hand basket?
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March 11, 2015 11:39PM
Warning: This User Has Been Banned or Is No Longer Active
@Canuck wrote:

I am shocked to hear it is North Fork. They are very accommodating.
It's amazing to me how different shoppers can have different experiences, some ranging from gushing about an MSC to someone else ranting about the same MSC. I myself have not done many shops for this MSC but have had good experiences with them and only wish I could do more shops for them....not that many shops they have in the Phoenix, AZ area.
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March 12, 2015 03:10AM
@newmom wrote:

I just read the comment saying I should send her my police report, do others agree with this? Because honestly I really thought about it..

Yes. I would. You don't know how many other people flake on them and just make up excuses. Maybe she just dealt with a bunch of those or a shopper who got in their third "car accident" that week. I would worry she didn't believe me, and I kinda take that personally. Either way, adding evidence may make her change her tune and lighten up on you. Even if she didn't actually call you a liar, she may have been thinking it leading her to be harsh.

Where are we going... and why are we in a hand basket?
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March 12, 2015 02:01PM
I tend to see things on the positive side, and want to believe that the schedulers would not go off the deep end for no reason. With that said, I am sure there are some that get a little power and abuse it, just like there are some shoppers that will lie to make a buck. While my world is seen through "rose colored glasses", it is much easier to live in for me than the cynical world some others may choose. I like to believe the schedulers and companies I am working for have the same ethic that I do. While I am still in the "contact the scheduler" camp, I would be VERY upset to have a 0/20 added to my account. I was not aware they could do that, and it seems more vengeful than it should be. Don't they have to justify this type of a rating with their superiors?
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March 25, 2015 02:24AM
As a scheduler, I do not look at other schedulers flake citations within the company. I try and give every shopper a fair shake with me. However, when a shopper has 6-7+ citations on many different dates with several different schedulers, I do pay attention. And I do give "Hero" citations, because it lets my shoppers know I appreciate them and I consider them to be an excellent shopper. Usually they get a "10/10" hero citation from me.

Arguing with fools is like playing chess with a pigeon...
...No matter how good you are, the pigeon will s@^t on the board and strut around like it won anyway.

Not scheduling for ANY company.
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March 25, 2015 02:27AM
How much do those pay? winking smiley

There are reasons that a body stays in motion
At the moment only demons come to mind
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March 25, 2015 03:28AM
At Starbucks a hero citation and $3.79 will get you a venti cappuccinosmiling smiley

Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
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March 25, 2015 03:40AM
Damn your Starbucks is cheap. That runs about $6.50 here. But then I do order mine with soy and an extra shot.

There are reasons that a body stays in motion
At the moment only demons come to mind
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March 25, 2015 06:34AM
Some people actually enjoy being told they did a great job along with being paid. They like the fact that they are appreciated.

@bgriffin wrote:

How much do those pay? winking smiley

Arguing with fools is like playing chess with a pigeon...
...No matter how good you are, the pigeon will s@^t on the board and strut around like it won anyway.

Not scheduling for ANY company.
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March 25, 2015 02:50PM
Aw come on Dante. It seems you had the same attitude about hero citations when you were a shopper. Sure they are nice, they just don't pay the billssmiling smiley

Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
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