I was so excited today I just wanted to share. I passed a yellow gas station shop I did a few weeks or so ago. It was disgusting. I wrote the report as honest and fair as I could. But this place was a druggy heaven. It had gang stuff on the walls the lights out under the canopy the dirt and filth everywhere. The employee had bongs and pipes in a glass case on the front counter when I entered. These were quickly removed when I revealed for the audit.
That being set up for you: today they were cleaning the place up. They had scaffolding under the canopy pressure washing it. Painting the outside. I was so happy to get to think what I do does matter. Thanks for letting me share.
Happy shopper in Texas.

Yes, it is rewarding to go into a place and see that they have made changes after a shop.

I had written something in a restaurant report that there were no feet holders in the bar area. It was uncomfortable to sit with no place to rest my feet. Last year.

We went again a couple of weeks ago and surprise! there were feet railings. Very comfortable to sit now.

I wonder sometimes....I have reported Kmart to the health department--before even doing Mystery Shopping..and nothing changed..the bathrooms were so disgusting..i almost vomited once trying to enter...the health department would show up first thing in the AM...after the night crew cleaned the bathrooms and of course there wasn't a problem...but a week later ..i was calling them again..and telling them to wait until the afternoon to show up....

i have reported serious safety issues and illegal practices...repeatedly...yet nothing has changed in those places

Edited 1 time(s). Last edit at 03/07/2015 04:02AM by jmitw.

Has anyone shopped Six Star Solutions?

I recently saw vast improvements in a bowling alley I have shopped several times and it makes me smile. I like to think that maybe a smart part of what I do counts. Bonus - now I can ACTUALLY eat the food. No more swimming pools of grease

I reported a tree that grew itself into the handicapped space with thick low branches that would prevent a handicapped van from even scraping itself into the space.

Next time I shopped that location, they had trimmed the tree way back and it was no longer an issue.

I did a suburban mall evaluation and the Canadian flag was torn in half, hanging from the pole. Beside it was a torn plastic bag hanging from a bare tree. It was an eyesore. The parking lot was littered with paper and empty soft drink cans. And I am just talking about the outdoor. I wrote them up in my report. The next time I went shopping there, the mall was spic and span and I have never seen that mall again in the previous bad state.

My most memorable observation was when I was a rookie and the mall evaluation was among my first shops. One of the malls was an upscale mall located at the heart of the downtown area. The bus stop shed was being used by some homeless who actually was so confident in his "abode" that he left all his beddings such as sleeping bags, blankets, etc in the shed while he panhandled in the corner. The sidewalk was littered with cigarette butts and debris. Everywhere, there was evidence of very little regard for regular maintenance.

Indoors, I saw some debris on the floor. Water leaking somewhere. Toilet out of order or unflushed. Corridors loaded with garbage and eyesores. It was unbelievable! I was a rookie and described everything in detail and I was not deterred by consequences of a bad report.

The next time I went there, the bus shed was clean and no evidence of the homeless. I noticed cleaners actively sprucing up the floors and the walls. The manager actually asked a staff to clean again, thoroughly, the chairs in the Food Court. Of, course it helped that they just renovated the mall. But I have seen malls undergoing renovations and even evaluated them and many did not allow the surroundings to be an eyesore. I really believe that mystery shopping helps bring a marked improvement to the areas and services, including customer service, not to mention the products they are selling.

Edited 1 time(s). Last edit at 03/07/2015 05:20PM by risinghorizon.