I had some issues with a shop - it involved creating a dummy account (with my real information) on the client site. I was ambivalent because I thought I could use a pseudonym (I use my former married name)
Anyway, I had trouble creating and accessing the account and emailed the scheduler. She gave me an extension. I emailed again because I still could not access the account- maybe it was because I was using a tablet? Maybe I didn't really understand the instructions or whatever. I emailed the scheduler again. No response.
However, instead of actually responding to me she gave me a citation. I can understand, I guess... She gave me an extension and I still did not complete the assignment. Here's the deal, though - she gave me a ZERO score WITH A WEIGHT OF TWENTY. This brought down my score from a perfect 10 to 4! The company doesn't have lots of work in my area, but I enjoy the work when they do have it. I get about 2 shops a month from this company so it will take a full year to even get up to a 7 or 8. But I can't get any work from them because my rating is so low.
Can I do anything? Can I appeal the citation? The company has basically lost a valued shopper because of one scheduler taking it to the extreme! If anyone has any advice, I would appreciate it.