Oh from the scheduling side, I SOOO dislke Sassie! It is very time consuming: one example. If a shopper wanted to do a route of say 10 shops, I would have to approve them one at a time (and it's at least 2 steps to approve one shop) but in Shopmetrics, I could simply click to "select all" and then batch approve them. Also, it seems that Sassie does not allow shoppers to see full guidelines prior to them accepting assignments. *I* cannot even view the assignments unless a shopper has confirmed their assignment. I then would have to go into their shop log and click on View/Submit to be able to see the guidelines. I have had to go into one shopper's shop log to pull guidelines so another shopper can know more information about the same assignment (but different location).
With that said, I DO wish Shopmetrics had a past assignments section/tab where shoppers could easily see their past assignments. The only way shoppers can see that is to open Pay Statements.
I used Shopmetrics for about 7 years when I was the scheduling manager for ACE Mystery Shopping and have used Sassie with other companies... however, the WORST platform I've ever used is Prophet. YUCKY! LOL