I agree with every comment above. My only problem is that sometimes I know what customer service to expect - and when I do not get it - then I am steamed. (when not doing MSing).
I recently went to a rather upscale restaurant which does get shopped regularly. Since I was there single I decided to treat myself (the guidelines require 2 guests, so this was going to just be a treat for me, not a mystery shop). Unfortunately, even knowing what kind of service to expect - I received HORRIBLE service.
Ach, I was so upset - after taking my order my Server never came around again! No manager came by, nothing. So, for me it is almost WORSE when I am expecting a certain kind of service and do not get it.
On the plus side though, I am extremely more aware of my surroundings and when I see employees doing a great job I am certain to let them know.
Edited 1 time(s). Last edit at 03/29/2015 02:47PM by Chix.