I was in a similar situation with one shop, but it turns out the scheduler was just off for a couple of days. She apologized, thanked me for my patience, and ultimately scheduled me for the shop. I really hope they have more of these. (I believe it was a pilot program initially)
The chain isn't exactly known for having fancy hotels, but the shop was relatively simple (not too much narrative, for a hospitality shop).
Somewhere in the Midwest, shopping / auditing full time since 2014. Will use PV-500 for food!