Mystery shop scores
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If your shop was rejected they will send you an email stating so, and the reasons why. I have only one time successfully made an appeal on it - there was a misunderstanding on the receipt. Otherwise, the score they give you is just some feedback for you and for their records. A consistently higher score gives you a greater chance to be accepted into shops you apply for.
I think of it in terms of grade school - so a 9 or 10 would be like an A, 7 or 8 like a B, 5 or 6 like a C, etc. Not sure how accurate that is, but I am sure it comes pretty close.
Edited 3 time(s). Last edit at 03/29/2015 02:39PM by Chix.
I think of it in terms of grade school - so a 9 or 10 would be like an A, 7 or 8 like a B, 5 or 6 like a C, etc. Not sure how accurate that is, but I am sure it comes pretty close.
Edited 3 time(s). Last edit at 03/29/2015 02:39PM by Chix.
Hey Chix, if it's like high school, than a 7 is 70% and that's not a B. I think a 6 would be a D. A 5 would be an F, but some companies will still allow you to shop with a 5 average, they just don't let you self-assign.
A good score is 8 or better. A shop that gets rejected probably gets a 1, because otherwise the editor may be able to fix it and the MSC can still use it--the editor just may have to contact the shopper for additional information and make a lot of grammar and spelling corrections to make it usable.
A good score is 8 or better. A shop that gets rejected probably gets a 1, because otherwise the editor may be able to fix it and the MSC can still use it--the editor just may have to contact the shopper for additional information and make a lot of grammar and spelling corrections to make it usable.
I've never seen a 0. I received a 1 once before and my shop was excluded because I visited a restaurant where I was supposed to sit at a table in the dining room and the hostess sat us at a table near the bar. I told her we wanted to sit in the dining room, but she said that they were on a 2 hour wait for the dining room, and my shop visit was to be conducted between 5-8 and it was already 6:30 (this location did not accept reservations). I went ahead and completed the shop by sitting at the table near the bar, since I am sure it would have seemed really odd to sit and wait for 2 hours for a table in the dining room when there was a table available in the bar area, plus that would have put us past the time the shop was supposed to be completed. I explained this to the editor, but they rejected my shop anyway.
Well the reimbursement was only $35 and I think I spent about $45 with tip, but no big deal. I would have hated it if it were a fine dining $200 shop, but I don't know of any fine dining restaurants where you can't make a reservation.
@JASFLALMT wrote:
Hey Chix, if it's like high school, than a 7 is 70% and that's not a B. I think a 6 would be a D. A 5 would be an F, but some companies will still allow you to shop with a 5 average, they just don't let you self-assign.
A good score is 8 or better. A shop that gets rejected probably gets a 1, because otherwise the editor may be able to fix it and the MSC can still use it--the editor just may have to contact the shopper for additional information and make a lot of grammar and spelling corrections to make it usable.
8 and up is usually OK. I think that in most cases, you need a 9+ average to get selected most every time.
I have had about 10 6's out of well over 15,000 shops. I have no idea if you get paid with a 5? I think that 1's are reserved for flakes. I have had shops excluded and was not given a grade.
I'm willing to live with an 8 on a brand new shop.
I definitely do not take a shop that is regularly bonused, when I get a 7, every single time I do the shop with the bonus.
I definitely do not take a shop that is regularly bonused, when I get a 7, every single time I do the shop with the bonus.
Live your life in such a way that when your feet hit the floor in the morning; the devil shudders...And yells OH #%*+! SHE'S AWAKE!
I will live with whatever they give me as long as I get paid. I do have an average of 10 with most MSCs that use this type of grading system (mostly Sassie platform) although there is one company that I have a 9 average rating with, and I have no idea why they consistently give 9s no matter how great of a job I think I did--even when I am positive that I had no grammar or spelling issues in my reports. I don't let it bother me, it's just odd.
@JASFLALMT wrote:
I will live with whatever they give me as long as I get paid. I do have an average of 10 with most MSCs that use this type of grading system (mostly Sassie platform) although there is one company that I have a 9 average rating with, and I have no idea why they consistently give 9s no matter how great of a job I think I did--even when I am positive that I had no grammar or spelling issues in my reports. I don't let it bother me, it's just odd.
Service Check or Confero?
I get 10s from both of those companies but Confero does not always give out a score on every report. I was thinking Intellishop. They don't like to give out too many 10s.
There are some companies that score some shops and not others. To me that just means that the score really isn't all that important to even them.
HAHAHAH! I've only done 1 shop for Confero. They have very, very few shops in my area so I don't pay much attention to comments about them. I'd never heard comments that they were tough on scores. Went to look at the one shop I've done for them and had this comment "Great job, thank you! Nicely written!"
With a score of 9
With a score of 9
There are reasons that a body stays in motion
At the moment only demons come to mind
At the moment only demons come to mind
I think they used "canned" comments. My last comment said, "Great job, thank you! Nicely written! Your report was well written and required little or no editing!" I also got a 9 on that one.
Weird... I've gotten straight 10s across the board from IntelliShop, with the exception of a single one that got a 9.
@Sybil2 wrote:
I get 10s from both of those companies but Confero does not always give out a score on every report. I was thinking Intellishop. They don't like to give out too many 10s.
A bad score is one that'll limit you from self-assigning or applying for other assignments. A terrible score is one that'll not get you paid after completing a shop.
Shopping the Greater Denver Area, Colorado Springs and in-between in Colorado. 33 year old male and willing to travel!
Me:
Intellishop < 100 shops. Average 9
Confero 100-150 shops. Average 9
Service Check < 100 shops. Average 9 (Grocery store client that they lost got me a whole pile of 8's. But darn; it paid great!)
BARE 500-1000 shops. Average 10.
Service Sleuths 300-500 shops. Average 10.
I guess I need to shop more and get my average up?
Intellishop < 100 shops. Average 9
Confero 100-150 shops. Average 9
Service Check < 100 shops. Average 9 (Grocery store client that they lost got me a whole pile of 8's. But darn; it paid great!)
BARE 500-1000 shops. Average 10.
Service Sleuths 300-500 shops. Average 10.
I guess I need to shop more and get my average up?
I just checked. I haven't worked for Intellishop since 2013 but my average score is 9. I guess they aren't that bad after all.
So what if you don't get a score?? That means that it effects your average, so if you ave one bad shop and 10 good shops but 3 with no score you average would be lower because they end up being a 0, or are the ones with no score just not counted?
Probably they're not counted. Sassie companies start you with a 5. I had one who gave me a 10 on my first shop, giving me an "average" of 10 (not 7 1/2 because the 5 never counts) and has never rated another shop and my average remains a 10. Different companies use the ratings in different ways.
the only reference I've ever seen to ratings as far as qualifying for shops is some of them require at least an 8 average to be able to self-assign. If you're consistently getting low scores with a company you might want to consider if their shops are the right shops for you, or if that company is just too nit picky for you to want to work for. There are plenty of other companies and shops. So there's really not a lot to be gained by worrying about grades or getting upset or taking it personally if some anal retentive editor doesn't like your writing style. Others may find it refreshing.
just remember, you can please some of the editors all of the time, and all of the editors some of the time, but it's not possible to please all the editors all the time.
the only reference I've ever seen to ratings as far as qualifying for shops is some of them require at least an 8 average to be able to self-assign. If you're consistently getting low scores with a company you might want to consider if their shops are the right shops for you, or if that company is just too nit picky for you to want to work for. There are plenty of other companies and shops. So there's really not a lot to be gained by worrying about grades or getting upset or taking it personally if some anal retentive editor doesn't like your writing style. Others may find it refreshing.
just remember, you can please some of the editors all of the time, and all of the editors some of the time, but it's not possible to please all the editors all the time.
Time to build a bigger bridge.
@dspeakes wrote:
the only reference I've ever seen to ratings as far as qualifying for shops is some of them require at least an 8 average to be able to self-assign.
I do work for a company that requires an average of 9 to even apply for the shop; you can not self-assign.
Tigger, if they don't score the report, it doesn't go into your average.
So Cal, you are right, it was Confero that gives a lot of 9s with no explanations, no matter how well you write. I had an English professor in college that would never give 100s on term papers and essays. He said that no one is perfect...
Edited 1 time(s). Last edit at 04/03/2015 01:21PM by JASFLALMT.
So Cal, you are right, it was Confero that gives a lot of 9s with no explanations, no matter how well you write. I had an English professor in college that would never give 100s on term papers and essays. He said that no one is perfect...
Edited 1 time(s). Last edit at 04/03/2015 01:21PM by JASFLALMT.
Rather than merely scoring it would be better if the companies provided meaningful feedback that would really help.
With thousands of shoppers that would probably be too time-consuming for them. And some companies provide examples as to how their reports should be written so you can always go by that as to what to include/level of detail.
Kim
I wish all companies provided examples of the narratives they prefer. I find it very helpful.
@JASFLALMT wrote:
Tigger, if they don't score the report, it doesn't go into your average.
So Cal, you are right, it was Confero that gives a lot of 9s with no explanations, no matter how well you write. I had an English professor in college that would never give 100s on term papers and essays. He said that no one is perfect...
Oh! That reminds me of a professor who gave only one A per semester. Really. The student who got the A was 100 % deserving of the grade, as were about 13 other students in the course. I got a B+ from him. I suppose that grade was the equivalent of an A- in other courses... and I lived... and received many A's in other courses... :biggrin:
...And I encourage shoppers not to base their personal or shopper esteem on grades from msc's. You are more than your shopper self. Editors and graders might not be able to appreciate you fully because their world is filled with other people's reports, etc. and they don't have an opportunity to know how great you are.
Nature does not hurry, yet everything is accomplished. - Lao-Tzu
Great attitude and outlook, Shop-et!
I just did the World of M&M again and just as I clicked the submit button, I saw a red squiggly line appear under a typo I missed. This brought the report down to an 8. My overall average is still the required 9 to continue doing that shop though.
I ended up with SEVEN pounds of all purple peanut M&M's on that shop with some being double peanut. They had to double bag my purchase. There is always a $3 a pound strange colored or wrong sized (too big or too small) peanut M&M's behind the register that are the "Manager's Special". I discarded the $10 item I brought to the register and loaded up on those after they asked me an up sell question.
I ended up with SEVEN pounds of all purple peanut M&M's on that shop with some being double peanut. They had to double bag my purchase. There is always a $3 a pound strange colored or wrong sized (too big or too small) peanut M&M's behind the register that are the "Manager's Special". I discarded the $10 item I brought to the register and loaded up on those after they asked me an up sell question.
@JASFLALMT wrote:
I've never seen a 0. I received a 1 once before and my shop was excluded because I visited a restaurant where I was supposed to sit at a table in the dining room and the hostess sat us at a table near the bar. I told her we wanted to sit in the dining room, but she said that they were on a 2 hour wait for the dining room, and my shop visit was to be conducted between 5-8 and it was already 6:30 (this location did not accept reservations). I went ahead and completed the shop by sitting at the table near the bar, since I am sure it would have seemed really odd to sit and wait for 2 hours for a table in the dining room when there was a table available in the bar area, plus that would have put us past the time the shop was supposed to be completed. I explained this to the editor, but they rejected my shop anyway.
I agree with you that waiting for a table for 2 hours, when there was a table near the bar, would have screamed "mystery shopper!" (who would wait 2 hours?)
On the other hand, I have had this situation where they wanted to seat me near the bar at the tables (the bartender actually waited on those tables....) [and we were not allowed to sit in the bar area], when I saw that, I said, "I prefer a window seat!" and that worked....I was seated by the window after 20 minutes...
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