Wow!!!

Me: Can I see the iphones. My friend recommended one.
Clerk: Are you on his account?
Me: No.
Clerk: Then I can't sign you up because you're not on his account.
Me: But I want my own account.
Clerk: I can't, because you're not on his account.
Me: I want to buy a phone and open a new account.
Clerk(Getting condescending): I can't do anything if you're not on the account.
Me: If I came in and had not mentioned him and did not have a phone or an account, could I get one then?
Clerk: You're not on his account.
Me: Is there any way I can get a phone?
Clerk(Rolling eyes): I can't help you. You're not on his account.

Going to have fun writing up this one!!!!

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Who's on first?

Oh my...

MSPA Silver Certified. Shopping San Francisco, the North Bay Area, and beyond.

It wasn't like I didn't TRY to give her a chance to actually help me. But she clearly tunnel visioned in on one comment and NOTHING I said was going to get her past that.

You should have walked out and walked back in with your finger over your upper lip like you had a mustache.

"Hello. This is my first time in this store. I would like a new cell phone that has nothing to do with anyone else anywhere ever."

______________________________________________________________________
Seriously, nobody cares that you're offended.

Edited 1 time(s). Last edit at 03/30/2015 01:00AM by Hoju.

That's what minimum wage gets

Sadly, too funny!

Wow!

that's pretty funny!! I hope the report gets accepted since you weren't told about the phones!

I do not have a cell phone plan.
I am not on the plan of Stan.
I am troubled by your attention span.
I need a cell phone, Sam I am.

I've had this happen more than once:

Me: "Hi. I am here to look at a new phone."
Him: "Do you have an account here?"
Me: "No. I don't have an account here but I am free to sign up with anyone, as I am not in contract."
Him: "Before I can help you, I need to run your credit to see what you qualify for."
Me: "I don't want to have you run a credit check." (instructions say to politely decline a credit check)
Him: "Then, I can't help you"........ (losing eye contact with him, he starts looking around)
Me: "I just want to look at phones." (you dummy, I need to look at phones and YOU need to do your job!)
Him: "Like I said, I wish I could help you."
Me: "Can you show me the iPhone6 (I was going to push this guy UNTIL he gave me what I wanted. I was ready to do 20 minutes of pushing!)
Him: "Okay (reluctantly) I can show the iPhone6."
Me: "Oh, such a nice phone. I've been wondering about the new iPhone6."
Him: (he does not seem interested in helping me. He barely glances at the phone. He looks like he wished he were some where else..) "It has the same features pretty much as the older iPhone."
Me (OH Wow! Such great help!)

Ya I had a shop rejected thanks to a salesmen like that. I wrote it off as an un collectable debt and will not do them again. Trying to get the associate to engage became a game to me as each time he thought I might be done I would drag him back in knowing that he was a lower manager and had to be a professionalin front of his staff and the other ten people l

@Irequim wrote:

Ya I had a shop rejected thanks to a salesmen like that. I wrote it off as an un collectable debt and will not do them again. Trying to get the associate to engage became a game to me as each time he thought I might be done I would drag him back in knowing that he was a lower manager and had to be a professionalin front of his staff and the other ten people l

This is, by far, the most frustrating part of cell phone assignments. I want to use the word "crappy, lazy salesman" because they don't seem interested in doing the very thing they were hired for: "Help the customer."

Unfortunately there are more people than we realize who are hip-deep in stupid.

Her Serene Majesty, Cettie - Goat Queen of Zoltar, Sublime Empress of Her Caprine Domain

You should be paid.

A Dad shopping the Ark-LA-Tex and beyond.

Whether I am paid or not, I reported the shop as it happened, blow by painful blow. Purpose of mystery shopping is to let the client know what is happening in the stores. If this happened to me, she no doubt does similar to others. Getting paid the $15 is nice, but stopping this from happening again is okay too.

How about, you are right I am not on his account and you can't sell me a phone. Now please introduce me to the manager of the shop, I know he/she will want to know what a fine job you are doing in protecting your customer's accounts.

I like that phrase, "hip deep in stupid". Hope you don't mind if I use it sometime.

Too often the employee is following his instructions.

Happily shopping Rhode Island and nearby Massachusetts and Connecticut

On the other side of the coin is the associate who is so enthusiastic, he tries to sell anything in the store, even when you were not asking about it. Turns out he is the manager and really wanted to make a sale. The client rejects the report because you must have been asking for more than what the scenario dictated.

Minimum wage = minimum brains.

There are two things infinite: the universe and human ignorance - Einstein.

.....and I'm not sure about the universe

Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.

@Irequim wrote:

Ya I had a shop rejected thanks to a salesmen like that. I wrote it off as an un collectable debt and will not do them again. Trying to get the associate to engage became a game to me as each time he thought I might be done I would drag him back in knowing that he was a lower manager and had to be a professionalin front of his staff and the other ten people l

It's not an uncollected debt unless you report it as income, which then zeros out. Sorry, it's not a loss. You can claim mileage and that's it.

Not my circus - Not my monkeys @(*.*)@

~Polish Proverb~

I like your monkey proverb, cubbiecat!

I had one where I had to order a pizza. I ordered a plain cheese pizza. She smiles and said "And what do you want on it?" Let's see, plain cheese. After this exchange back and forth 4 times she started yelling at me. The manager runs offer and demands to know what trouble I'm causing. I explained I was ordering a plain cheese pizza, and she yells "and he refuses to tell me what he wants on it!" The manager and I exchange glances, he thanks me and takes my money and tells her to take a break (I hope permanently) and that he'll be right there. What can I say?

Love these stories

I count all of my shops as income as I complete them therefore it was on the books. It is not considered something im actually owed and is easily explained should the need arise. I also track overages on reimbursements and count it as a business expense because I would not be spending the money otherwise. If reimbursement is 2 dollars and I spend 249 then .49 cents becomes a incurred expense that would not have been had I not been performing a contractual obligation. I dont take mileage because if I did I would show little to no income and for my particular tax category. We receive earned income credit. Low income = low or no EIC?

Edited 1 time(s). Last edit at 04/05/2015 01:21AM by Irequim.

This is so funny but a I am laughing I kept thinking they might reject your shop as MSCs somethimes don't believe the people you are shopping could possibly be that stupid. Oh yes, they can and often are even more stupid.

Stupid isn't confined to the young anymore. I was at McDonald's today. Placed my order which came to $4.48. I gave the clerk $4.53 and she said I didn't need to give her the 3 pennies. I explained that my change would be a nickel. It would have been laughable except the clerk was in her late 40's or early 50's.

.
Have PV-500 & willing to travel.
"Answers are easy. It's asking the right questions which is hard." (The Fourth Doctor, The Face of Evil, 1977)

"Somedays you're the pigeon, somedays you're the statue.” J. Andrew Taylor

"I have never met a man so ignorant that I couldn't learn something from him." Galileo Galilei

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