@myst4au wrote:
Our "job" is to report on what the client asks us to report on. If there is a place to report on "anything else you want us to know?"" then you can do so. Otherwise, it does not belong in the report, and you run the risk of a low score and even of not getting paid. In this "hypothetical" case, the instructions are quite clear, "in the guidelines you only are supposed to report on the actual dining experience and nothing else."
Well said, myst4au. If there is a section for additional comment, I would report on what I saw but it there is none, I would not! However, that depends on what I saw. I learned a lot from my experience as a rookie, especially as I was doing a lot of fine dining, a while back.
I did an upscale breakfast shop. There was a section on additional comment and I commented on school kids in their school uniforms with two in restaurant uniform, occupying the table across us. One was lying on a sofa near the table. Another was doing her homework. The others were busy with their cell phone. I was told I was identified, but I was paid.
This was another of my boo-boo. It was a bar shop at the airport. The service was so slow that I commented on some customers leaving without waiting for their order. I was paid but I was told to comment only on the service I received.
From then on, I have stuck to my policy. Never volunteer any information. Less is more. They ask more than enough,
so just answer the questions. Stick to facts that pertain to the scenarios. Think twice before adding any information that might endanger the validity of the report or enable them to form any bias. I do not want to be accused of leading the staff or changing the scenario. If in doubt, I contact my scheduler. I also avoid being more popish than the Pope.
If it were a bar shop, it is understandable that your attention would be on the bartender. But it also encourages one to be judgmental. What one suspects may not be a fact, so why report on what you think and not what actually happened?
And if it was not even part of the shop, why even report on it except as a passing comment?
Edited 1 time(s). Last edit at 04/22/2015 03:40AM by risinghorizon.