Here is something I just learned. Maybe it will help someone else out, especially a newby. When you get a request for corrections, and there is no email to send the corrections to, it doesn't go to the help/contact button. I thought it did. It seems at Beyond Hello at least, they send out in the acceptance email the email address of the lead editor. It says to contact her for all issues to "ensure payment". It also means to send corrections there if you don't have an email address, not to the help/contact button. I didn't know this. I couldn't tell from the email that they sent out that it meant this either. Whatever you send to the help/contact button will be ignored. In my case, I saw that corrections were required, and there was no email listed for the requesting sub-editor, so I sent them to the help/contact button, thinking the lead editor was for contacting in case there was a bigger problem or a problem with payment. WRONG. In this case the help/contact button was worthless, and because I sent my corrections there they didn't count. I was told that I was responsible for understanding that the meaning and purpose of the first instructional email giving out the lead editor's number to refer all questions and concerns, "to ensure proper payment" was to send any corrections.

I have just looked at several acceptance emails from Beyond Hello, and none of them say anything about them coming from the Lead Editor, or state an email address. Some specifically state that the email has come from the schedulers at Beyond Hello. In my experience, the acceptance emails come from schedulers. When I get a question from an editor (whether at Beyond Hello or elsewhere), the name it comes from is not the same as the name the acceptance came from. Sometimes the questions come from a contracted editor at an editing company which does not even have the same email address as the MSC. Some acceptances come from unattended email addresses, and say exactly that.

I have just searched Gmail for "ensure payment" because I thought that maybe I had been missing something, and nothing comes up at all. I am not doubting you. It is possible that the phrase was in a specific email you got about a specific shop from a specific MSC, but it does not seem to be a general rule to me at all.

However, I would not use the contact button to send a correction unless I had no other choice. When I recognize an issue after I submit a report and before I hear anything back, I do use the Help/Contact button, and I send an email to the scheduler the acceptance came from since they often know who the editor is. After I get an email with a question, I do what the email says. Often they specifically say to to back to the report and Finish it, or correct it and submit again. If I can do so, I also politely reply to person who sent me the email.

I think the issue of where to send corrections is yet another inconsistency, not only from one reporting platform to another, but between MSCs and even within an MSC. It points out the need to read everythng carefully, since nothing is standardized.

Thank you for your posting. It made me stop and think, and realize again that I can never make assumptions about anything.

@HorseFeathers wrote:

Here is something I just learned. Maybe it will help someone else out, especially a newby. When you get a request for corrections, and there is no email to send the corrections to, it doesn't go to the help/contact button. I thought it did. It seems at Beyond Hello at least, they send out in the acceptance email the email address of the lead editor. It says to contact her for all issues to "ensure payment". It also means to send corrections there if you don't have an email address, not to the help/contact button. I didn't know this. I couldn't tell from the email that they sent out that it meant this either. Whatever you send to the help/contact button will be ignored. In my case, I saw that corrections were required, and there was no email listed for the requesting sub-editor, so I sent them to the help/contact button, thinking the lead editor was for contacting in case there was a bigger problem or a problem with payment. WRONG. In this case the help/contact button was worthless, and because I sent my corrections there they didn't count. I was told that I was responsible for understanding that the meaning and purpose of the first instructional email giving out the lead editor's number to refer all questions and concerns, "to ensure proper payment" was to send any corrections.

I almost never use the help/contact button unless it was a self-assign without no confirmation email address to begin with. I have received responses through the help/contact button but I prefer direct email contact when possible.

OP, are you telling us that the MSC will not accept and pay for your shop due to this problem?

Corrections sent to the scheduler are also not accepted. This is for a specific bank shop. The corrections have to go to the editor who requested them.But they don't put their email in the correction request box so if you don't get their email, you log in to check up on problems like you are told you have to do, then there is a question of where to send the corrections. I pointed this out but was told that the acceptance email shows the email for the lead editor and I should have known to send everything there. I thought lead editor who was supposed to be contacted "to ensure payment" was for something else. I thought the help/contact button was where corrections went. I didn't know. I never knew this and I have been shopping since 2002. I was told that I didn't respond to requests for corrections because I sent them to the help/contact button.

The request was for a clarification because my shop went too well and the numbers for in and out times seemed too fast. I did everything right and so did the banker, they just wanted to clarify that those were the correct times and how could it happen so fast. I went through the timing of everything. the banker happened to be waiting right at the podium and he did everything right, go me out of there fast. They just wanted to verify that what I had submitted was actually correct. It was.

This may be specific to the shop you are doing for Beyond Hello. None of my acceptance emails from them say anything about a Lead Editor and the phrase "to ensure payment" does not appear in any email I have gotten from Beyond Hello. Again, this just demonstrates that nothing is standard in the world of mystery shopping.

>>>Remember, if you ever come across any issues with your [Name of Bank] shop survey. Please refer all questions and concerns to the Lead editor to ensure proper payment.<<<

>>> If there are errors on your survey that needs some corrections, the reviewer then emails you what needs to be fixed with the survey. By chance, if you do not receive an email about a shop that needs fixing, it is your duty as a shopper to go into your “Shop Log” and see what comments the Reviewer has left regarding your submitted shop.<<<

What they don't say is that if you do your duty and go into your shop log and find a request and no email to send the information to, you CANNOT use the help/contact button.

Definitely something specific to that shop. I have never even seen a bank shop of any type offered by Beyond Hello within 50 miles of my home. I just searched 60 out, and one branch of one bank (the blue one) popped up, so maybe that is the one which generates the email you received.

I am actually pretty sure that I have used the Help/Contact button for other Beyond Hello shops and had it work as expected (the scheduler responded to me).



Edited 1 time(s). Last edit at 05/18/2015 03:10PM by myst4au.

OP, you still haven't answered if your shop is being accepted and you will be paid for the shop. That is the bottom line, isn't it?

One is being downgraded one is not being paid.

I don't think the bottom line is being paid. You get paid for a 6 but then you don't get selected for good jobs in the future. The bottom line is whether or not you get paid AND whether or not you are eligible for more good work.

I've never received a 6 but I know new shoppers are automatically given a 5 and they are eligible for more jobs. I like being paid and I don't stress out about the scores.

I always reply to the editor that emailed me as well as CC: the person they say to reply to.

Especially if it is an editor from Summit, Kern or BLD as they are separate editing companies.

Whenever I send an email to an editor or a scheduler, instead of using the Sassie web form to do it, I send the email from my main email address in Thunderbird Firefox and check the "Return Receipt", "Delivery Status Notification", and write an email title that explains a time constraint.

This means I know the email made it to the server and exactly when the editor opened the email. I also have a copy of my corrected reoprt question in my email outbox.

They also know I am serious as they have an option to deny sending the delivery status notification that tells me they opened the email. Some editors refuse to allow this and some will. The ones that say I must reply within x and then don't open the email for 24-48 hours are usually the ones that won't allow the delivery status reply when opened.

Edited 2 time(s). Last edit at 05/18/2015 08:17PM by scanman1.