Linda,
Thanks for continuing the discussion and even adding some additional information.
I suggest a cooling off period would work great for you. That's what works for me.
I've had my in person misunderstandings. I figured out that sometimes I can express my displeasure properly, sometimes I can not. In the later case, I learned to walk away, gather myself, and within a day or two either blow it off or figure out whom to contact about it. Smaller things can go on Yelp, if it doesn't make me look foolish.
In the case where the person I am dealing with is clearly the problem, it still comes down to making sure I maintain control. If I am not in control, not making sense, I can not expect anyone else to understand my problem and want to resolve it.
Every situation is unique, most are emotional, emotions and logic do not mix well.
My posts are solely based on my opinions and for my entertainment, contact a professional if you need real advice.
When you get in debt you become a slave. - Andrew Jackson