UGGGGH! The dreaded email asking for more details when you have given all the details that took place.....

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This morning I found myself in receipt of an email from an editor at an MSC of good repute here asking for more details involving my transaction with a sales associate. I went back into my report and tried throwing a few extra adjectives in but to add anything else would not be an accurate portrayal of what took place - at least as I see it. I addressed all questions in the shopper form and instead of the six to seven sentences regarding the transaction experience, I gave twelve, and all 12 are in regards to the transaction experience. UGGGGH!!!!! Now I can understand other shoppers annoyed posts when this happens to them - this is my first time to receive such an email from an editor. It's not like I can't improve some but one thing I've got that helps me mystery shop is that I am very detail oriented and also very verbose in my writing of details. I believe these qualities have prevented emails such as this AM's from being sent my way.

I've looked over the report several times after adding a few adjectives and clicked submit. What will be will be.....I operate under the premise that my job is to give a factual "snapshot" of what has taken place and in this case I believe I did so.

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Remember, the editor is looking at your "snapshot" through a different pair of glasses. When you're as detailed as you are to begin with, it would be nice if they could be a little more specific about what exactly they want to see rather than just "more details". That isn't very helpful. I feel your pain.

There are two types of people in this world: Those who can extrapolate from incomplete data.
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@LJ wrote:

Remember, the editor is looking at your "snapshot" through a different pair of glasses. When you're as detailed as you are to begin with, it would be nice if they could be a little more specific about what exactly they want to see rather than just "more details". That isn't very helpful. I feel your pain.
Thank You. I believe you hit the nail on the head - what is so frustrating for me here is the non-specific "add more details." And I do agree that editors see this through different lens.
I got an email from an editor the other day saying that I had to write in the past tense, and to correct all my narratives. I looked at my narratives, and every verb was in the past tense. I decided that the editor might think that "past tense" means "simple past tense" and doesn't want to accept "past perfect" (also known as pluperfect) or "present-perfect progressive" as legitimate forms of "past tense". I had even used the "present perfect tense," which is also a past tense. So, I went back and did my best to put everything into "simple past tense" and resubmitted it. It was accepted.

That is the first time that my use of "past perfect" and / or "present-perfect progressive" and / or "present-perfect progressive" has been questioned. I am not going to change, because I am sure that the next editor will object to the stilted language which results from using just "simple past tense."

I have sometimes thought about being an editor. I decided that it is a thankless job. So, I always thank them for their comments. Even editors who do not seem to understand that there is more than one form of the past tense.

Shopping Southeast Pennsylvania, Delaware above the canal, and South Jersey since 2008
I'm not sure how an editor would have a problem with the use of other forms of past tense, as long as they are past tense. How could they not recognize it?

"Because he had given me a business card upon introducing himself, I did not ask for one," sounds a lot better than, "he gave me a business card when he introduced himself. I did not ask him for one."

Keep on keepin' on.

There are two types of people in this world: Those who can extrapolate from incomplete data.
I received some feedback from an editor the other day after she had given me a 9 on my report. She said that she had to give me a 9 because I did not include all of the details of my no responses in my narrative. Okay I can accept that, only the report did not have any narrative lol!

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Motivation increases when we assume large responsibilities with a short deadline.


Edited 1 time(s). Last edit at 05/22/2015 02:29AM by pammie8223.
Pammie, that would drive me crazy!

There are two types of people in this world: Those who can extrapolate from incomplete data.
@LJ wrote:

I'm not sure how an editor would have a problem with the use of other forms of past tense, as long as they are past tense. How could they not recognize it?

"Because he had given me a business card upon introducing himself, I did not ask for one," sounds a lot better than, "he gave me a business card when he introduced himself. I did not ask him for one."

Keep on keepin' on.

I would go for the simple past tense. It's understandable at a fifth grade reading level for the store employees who may end up reading the report.

As a bonus you made an extra sentence. This helps when your told to write a minimum of x amount of sentences. I usually write compound sentences and change my writing style to simple sentences when asked to write at least x sentences about something that occurred in 30 seconds.
I had an editing oddity with one of the most established MSC's re: a bank evaluation. I have been with this MSC for years, successfully reported results for years and received all high scores for years. Suddenly, a junior editor challenged a particular area of my report and would not back down no matter how many times I edited it to try to meet her puzzling demands. I threatened to contact my scheduler, stating that I could not understand her demands v. the shop instructions. The threatening demands disappeared from my shop log and I received a "10" from a second tier editor. The bottom line for me is that edits can be challanged, especially when they are unprofessional or incorrect..................except for Intellishop. That is an entirely different playing field.
Sometimes I am trying to figure out if the editor is looking at the narrative based on the order of the questions versus the chronological order it was written in. On forms that ask for narratives in every section I try to cover every item in the order presented.

For forms that ask for one complete narrative, I have learned most MSCs want that to be chronological. Now for the editors to just be in sync with everyone else smiling smiley

My posts are solely based on my opinions and for my entertainment, contact a professional if you need real advice.

When you get in debt you become a slave. - Andrew Jackson
Isaiah, I had a Intellishop report returned because I tried to follow this type. When I tried to fix the questions, I still did not understand them. On the other hand, I did another of the same type from them the following week and I got a 10 and glowing comments from the editor.
I recently received a note from an editor for a msc that requires a ton of narrative and asks for a minimum of 5-7 or 8-10 sentences in each and every narrative box. I am verbose as you can tell from my posts..The editor told me I wrote too much and I should stay within the guidelines. I have done many jobs for this msc and have never received a note like that. My job was accepted and it is a company that does not provide a score. But, I think if on my next report I get a different editor and only give 9.5 sentences on a long restaurant report where there may have been issues to report they will ask for more details. Sometimes you find a rogue editor and there is not much you can do but follow their rules if you can figure them out. A minimum never meant a maximum to me before.
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Came back to update this thread. Turns out my few adjectives were good enough to get my shop forwarded off to the client so it looks like I'll be paid and this issue is resolved. I'm glad.....but it's a reminder too to not get complacent and to keep in the mind frame that I've still got lots to learn.....
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