The report below found at the website of the Better Business Bureau concerns a shopper's dispute with Market Force. The client referred to is the one that requires you to wait in your car for a check-back from the carhop. I think Market Force handled this situation very well, and I am glad that the shopper also came to feel the same way as I do. The report also proves that this client/manager does check the video. The takeaway: Market Force is an honorable company.
03/24/2015
Problems with Product / Service | Read Complaint Details
Complaint
I fulfilled my shop and now am not getting paid because the company is not paying market force.
My shopper information is:
Assignment ID: XXXXXXXX on 3/4/2015.
A button was broken at the location and apparently the restaurant was in disbelief in this even happening. Therefore I was repeatedly emailed for weeks about the shop when I have other jobs as well. Once paperwork is submitted and receipt as proof of all of this and I turned in everything this is a valid shop. If I am not home and rarely have access to my computer than am being told I am not going to be payed or refunded due to the location is not paying them this is not my problem. I pulled money out of my pocket and did the shop to bring in a few extra dollars a month. So far the company is looking out to just be a scam. I just want my reimbursement for the food since they are unwilling to pay for the shop.
Desired Settlement
I want a full refund that is stated on the receipt I submitted. Just because the company did not like the survey and disagreed with. Broken machine they should not u pay their clients. They need to pay what was initially promised.
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Business Response
Ms. ****** completed a ***** assignment at **** **** ******** ********** Phoenix, AZ on March 4, 2015. Based on the Quality Control Department's review of this assignment it was originally approved for payment on March 5th. On March 7th an inquiry was submitted from the ***** Restaurant Manager and upon further research, we determined that the shopper submitted contradictory information that was not caught during the initial review of her report. The Shopper was identified by the video cameras on site and the restaurant confirmed via their review of the tape that the shopper did not stay long enough for an appropriate check-back, which is part of the process that is required during this assignment. So, it appears that Ms. ****** did not complete the assignment according to the guidelines, but our Quality Control Department should have caught the discrepancy and reached out for additional clarification. We believe that the fair resolution on this is to pay Ms. ****** for this assignment. Her assignment record has already been corrected to reflect that we will be paying her on her next check for this assignment. Since we were not originally contacted by Ms. ******, we would like to let her know that one of our Shopper Advocates at our Shopper Resources Help Desk (********@marketforce.com) is available to her as a resource for resolution of any concerns or disputes that she may have in the future.
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Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)
I did contact the company in regards to this, therefore their statement of me not contacting them is not accurate. As well I did stay at the restaurant long enough to review my food and bathrooms as policy. That is also inaccurate. I have followed all my guidelines. But thank their efforts in resolving the situation.
SOURCE: [www.bbb.org]
Edited 1 time(s). Last edit at 06/10/2015 09:07PM by jilummer.
03/24/2015
Problems with Product / Service | Read Complaint Details
Complaint
I fulfilled my shop and now am not getting paid because the company is not paying market force.
My shopper information is:
Assignment ID: XXXXXXXX on 3/4/2015.
A button was broken at the location and apparently the restaurant was in disbelief in this even happening. Therefore I was repeatedly emailed for weeks about the shop when I have other jobs as well. Once paperwork is submitted and receipt as proof of all of this and I turned in everything this is a valid shop. If I am not home and rarely have access to my computer than am being told I am not going to be payed or refunded due to the location is not paying them this is not my problem. I pulled money out of my pocket and did the shop to bring in a few extra dollars a month. So far the company is looking out to just be a scam. I just want my reimbursement for the food since they are unwilling to pay for the shop.
Desired Settlement
I want a full refund that is stated on the receipt I submitted. Just because the company did not like the survey and disagreed with. Broken machine they should not u pay their clients. They need to pay what was initially promised.
==
Business Response
Ms. ****** completed a ***** assignment at **** **** ******** ********** Phoenix, AZ on March 4, 2015. Based on the Quality Control Department's review of this assignment it was originally approved for payment on March 5th. On March 7th an inquiry was submitted from the ***** Restaurant Manager and upon further research, we determined that the shopper submitted contradictory information that was not caught during the initial review of her report. The Shopper was identified by the video cameras on site and the restaurant confirmed via their review of the tape that the shopper did not stay long enough for an appropriate check-back, which is part of the process that is required during this assignment. So, it appears that Ms. ****** did not complete the assignment according to the guidelines, but our Quality Control Department should have caught the discrepancy and reached out for additional clarification. We believe that the fair resolution on this is to pay Ms. ****** for this assignment. Her assignment record has already been corrected to reflect that we will be paying her on her next check for this assignment. Since we were not originally contacted by Ms. ******, we would like to let her know that one of our Shopper Advocates at our Shopper Resources Help Desk (********@marketforce.com) is available to her as a resource for resolution of any concerns or disputes that she may have in the future.
==
Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)
I did contact the company in regards to this, therefore their statement of me not contacting them is not accurate. As well I did stay at the restaurant long enough to review my food and bathrooms as policy. That is also inaccurate. I have followed all my guidelines. But thank their efforts in resolving the situation.
SOURCE: [www.bbb.org]
Edited 1 time(s). Last edit at 06/10/2015 09:07PM by jilummer.