just want to know what others think for i hire a lawer. i did a shop for a big compani and order a big burger with cheese, med fries and med drink. i threw up at my table and now they say the mgr saw the video n told them i got sick. now they wont pay me because they say i left before i spent 15 minutes in the dining room. I told them back that i was in the bathroom stall for 15 minutes at least. i blame the food. they blame me now im screwed. fare or not?

I would not hire a lawyer. It would cost you more than you spent on the food.

We are independent contractors. We only get paid and reimbursed when we complete a job correctly and it is accepted by the client. It is fair that an independent contractor does not get paid if he didn't do a job according to the guidelines.

If you got sick and weren't able to complete the job, then you couldn't. You threw up at the table? Gross. You couldn't try to make it to the bathroom? It doesn't look like you completed the job correctly. Instead of reporting it, I would have reassigned the shop and done it over and done it correctly. If you think the food is to blame, I wouldn't do any more of those food shops.

@Guanacanal wrote:

just want to know what others think for i hire a lawer. i did a shop for a big compani and order a big burger with cheese, med fries and med drink. i threw up at my table and now they say the mgr saw the video n told them i got sick. now they wont pay me because they say i left before i spent 15 minutes in the dining room. I told them back that i was in the bathroom stall for 15 minutes at least. i blame the food. they blame me now im screwed. fare or not?

It sounds as though the manager reviewed your shop on video. You are not arguing that the manager is incorrect when he stated that you threw up at the table and did not spend 15 minutes in the dining room, so I am guessing that actually did happen. Apparently, your report did not say that you left the dining room before 15 minutes elapsed, so your report does not match the video.

I'm sorry this happened to you, but, yes, I think non-payment is fair because you not only did not complete the shop according to the instructions, your report was apparently inaccurate.

oh I completed the job and when i gave them my report i told them the manager seemed "robotic" when she gave me my food. she didnt say thank you or nothing. just said my order number. believe me i didnt want to get sick there. i threw up without any warning but most of it but not all got on the tray. a bunch of high school kids started laughing at me since it was lunch and they all go there. this was ultra embrassment for me. i run to the bath room and stay in the dirty stall for 15 minutes. I notice things werent too cleen so i said so in the report. then the mgr complained and said i wasn't in the d-room for 15 minutes. how could i if i was sick? Does she expect me to sit at the table and look at my tray. i kept throwing up and worse in the stall. horrible experience and i blame the mgr.

I don't think the manager is to blame, Guan. She may lack people skills, but she is not responsible for your tummy troubles.

Edited 1 time(s). Last edit at 06/14/2015 06:24PM by bestofbothworlds.

It sounds like a horrible experience for you Guanacanal, and I'm sorry you had to go through it.

But mystery shoppers are not employees. We do not get paid for showing up and trying. We only get paid if we complete a job correctly. We do not get paid when we don't work. We don't get paid when we are sick or on vacation. Since you were sick, you could not complete the job correctly. You don't get paid for it, and that is fair. That is the agreement we have with the mystery shopping companies.

We get paid by the job, and ONLY if the job is completed correctly.

Fair. Not staying in the dining room as required made it impossible to cover points in the report. You don't mention that anyone else was sick so don't blame the food. I'm sorry the shop went badly. Video would show your arrival, your leaving the dining room, and your leaving the building. Hard to argue with that. Accept this as a learning experience and try to move on from it.

Food poisoning takes hours...not seconds...to kick in. The shop directions specify you spend 15 minutes in the dining room. You did not, as you yourself said. You would have been wise to reschedule the shop to another day, unless it was the last available day, and then did the shop again.

I also feel sympathy for the poor minimum wage person that had to clean up the tray, etc.

As I think more about it, I am remembering there is a direct question on the report that asks "Did you spend a minimum of 15 minutes in the dining room?" If you answer no, then Quality Control disallows your report and tells you right away that you won'be be paid. Since you were not told you would not be paid for the shop until the manager watched the video and told the mystery shopping company that you were not in the dining room for 15 minutes, you must have answered "yes" to that question.

You probably did not mean to lie on your report, but if you said your report said that you were in the dining room 15 minute or more and you were not, then your report contained a lie. Once the video revealed that there was one falsehood in your report, why would the company or the client trust anything your report said?

You should not blame the manager. You should blame yourself. Your report did not accurately relate what happened during your shop and you got caught. Remember that many of the clients have video. They can verify the details of your shops.

To be honest, I am not sure the OP is legit. With those English skills, any report would have been rejected.

True, we are not looking at the best of English skills, but if the information submitted had been proven correct the report could have been cleaned up quickly by an editor. That's what they do. Not saying they should have to, but just saying that a company can use a report that is honest and accurate but not written in the best grammar. Their decision.

@iamloved1 wrote:

To be honest, I am not sure the OP is legit. With those English skills, any report would have been rejected.

Great observation

DING DING DING

TROLL ALERT

Perhaps this is a location in another country....

Ok. It was fair. I am sorry you got sick. But I would like for you to take another look at the situation.

Did you write up a negative report?

Besides robotic, how did the Manager assist you? Timing usually begins when you enters into an establishment. You did not need to time the length of time it took to prepared your food and wait for a number to be called. You also did not need to know how long it took for someone to bring you your food. But your timing is still being considered because you are in the establishment. So that being said, by the time you received your food, some time has passed. When did You throw up? What did the manager do??????????????????? Did he asked how you were? Did he inquiry if you're okay? Did he offer to assist you to the BR? Did he offered to call someone for you or offer ambulance service? These answers could have been the positive part of your narrative.

You don't really say what made you sick----->the food, the atmosphere, the sight of the robotic manager, maybe they had just clean your table or area, the smell of many foods being cooked, had you eaten any of the food yet or what<--------what made you sick???

Running out of room is what a normal customer might do. (AND a normal customer would have spint their HEAD around two times and had a Projectile vomitus, on those teenagers)

How is the establishment, say nothing about the Manager, supposedly to react? If your timing began when you received your food, and you threw up and is nowhere to be "found", the Manager "could" feel that you left the café. How is he supposed to know where you are and then you write a scaving report about "whole" ordeal?. Did you return from the BR, 15 minutes or later, to explain to the Manager about "queasiness'? You left the café when you felt better. So how is the Manager to blame, he didn't know where you were. So the timing on your report was invalid after the Client and the store looked at the video. The video probably did not show you leaving the store at all. You did not get paid because you were sick. You DID NOT get PAID because YOUR FACTS and timings were wrong. Your "throw up" made the Client side with the Manager. AND after you vomited at a dining room table, how else is the BR supposed to look after you just threw up

This is not a beat up post, and if you still feel bad, continue to read as a Shopper. We knowingly live in a Camera seeking selfie picture world. Next time you get sick, while on a Dining Shop(fast food or Causal/Fine dining)-------------->get back your composure while remaining at the table, whip out your camera, acclaim to yourself and anyone within distance that you are taking a picture of it. (This is for "evidence" of prior eating or just tasting current foods, ---you need some one to blame (plus you are looking at your watch/timing). Wait for the Manager to come over and asked assistance. And inquiry whether he could assist you to the BR. Check your times and if you are "too sick to continue" then go home. When you return home contact your scheduler. See if they will let you reschedule. It would be pointless to write up the report because you likely be remembered or have your report contested.

Hopefully they will let you reschedule and you won't be remembered when you return. If they remember you, tell them you/spouse just found they were pregnant, and you were treating yourself to a "dinner" out, now you are feeling better.

BTW, you did not mentioned whether you needed/or had a receipt. And if you even tasted the food served to you by the robotic Manager IF the Manager felt bad for you, he MIGHT have comped your dinner. Therefore, on YOUR dime in the future, you could receive a regular free meal.

@isaiah58 wrote:

@iamloved1 wrote:

To be honest, I am not sure the OP is legit. With those English skills, any report would have been rejected.

Great observation

DING DING DING

TROLL ALERT

I don't find anything trollish in the OP's posts, just a person with less than perfect written English.

Thank you, Bena, I agree. I do find name-calling to be trollish behavior. If anyone believes a poster is offensive or trolling, Jacob has asked that we use the "Report" button to report rather than engaging with the offending poster. I find that much more acceptable than name-calling.

Another thought is, whether legit or not, a person performing the shop the OP is describing, with a 15 minute dining room stay after purchasing a burger with Medium Soda and Medium Fries, would not need good written English. The report is a no-brainer without narrative and the MSC repeatedly tells us the only requirement for a successful shopper with their company is that the individual be breathing.

This thread is the biggest train wreck I've ever seen on this forum.

Bena,

It's another Arches shop troll post. Very obvious.

BTW, OP, your getting a lot for your "fare"

Did you complete the drive thru step? Did you submit your receipts? Did you order the correct items? Are you a taxi driver?



Edited 1 time(s). Last edit at 06/15/2015 03:13AM by isaiah58.

As long as the OP took one bite of the burger and fries the shop was properly performed under the guidelines.
Getting sick is irrelevant.
The other issue would be, was the OP in the dinning room for 15 minutes??
Again
As long as the OP was in the dinning room 15 minutes, getting sick is not a valid reason to invalidate the report.

That being said, it seems like something is being left out of the story....
These shops are non narrative so not sure why a robotic manager came into play??

Just for everyone's FYI--I happen to have the instructions for this shop in front of me since I did one today. The directions say "Stay inside AT LEAST 15 MINUTES AFTER receiving your complete order or your shop will be invalidated. Please note the instructions have the capitol letters, I did not add them. It doesn't say to be in the dining room for 15 minutes.

Then 15 minutes in the John should not invalidate

Instructions for pretty much all FF shops are the same and being in the restroom for the majority of the visit would disqualify most shoppers. Guan is not going to be paid. Accept it and move on.

Somehow I think the issue about being in the John is not the issue and there is more to the story....
Perhaps wrong items were ordered? (speculating?)
special order vs. not special order...

there was a special sauce involved,

@isaiah58 wrote:

It's another Arches shop troll post. Very obvious.

I thought we werent supposed to use the t word in this forum.

good idea, pay a lawyer thousands of dollars to recover $15. I do not remember if it does not specifically say you need to be in the dining room for 15 minutes, rather just says at the location after receiving the food, but it is reasonable for them to assume you would not spend more than a minute or 2 in the bathroom and they don't otherwise have to spell that out.

To be fair, i have vomited immediately after eating due to acid reflux or the food tasting bad..not actual food poisoning

If it is the FF I know, the 15 minutes should include the trip to the washroom. The wait for order should have taken within 8 minutes, then she ate and got sick. Add the washroom visit, which is part of the shop. All of these should have been taken into consideration and should show in the video. I suspect something else came into the picture, that's why she wasn't going to be paid. The 15 minutes should have more than covered her activities.

I think the details are overly analyzed here because that's in our nature. The instructions were not or could not be followed and that equals non payment. The video identified the shopper and that likely means that the shopper likely cannot work for the client again.

Soda water and napkins at the drink station to clean your shirt. Then walk back up to the counter and asked for some of those mints they now hand out. Wait the full 15 minutes and see if the person who cleans the dining room cleans your booth and tray.

The report was doomed the minute the manager was called robotic as this is when the nit picking of the report began by the manager. Employees can do wrong, but the manager should never be called out for that client if it is anything that can be interpreted as subjective. I.E. tone of voice.

If everything else in the report was positive, the vomiting would not have disqualified the report. They don't ask about the customers actions in those reports, only the employees actions. I would not report the vomiting unless it was an employee doing the vomiting. Only report if the dining room was cleaned or not cleaned. Stick to the questions and your report will be accepted.

If this was indeed an Arches shop, I can definitely see the food making OP feel ill. The ones I do are few and far between, but I had a very nicely bonused one a few months ago. The burger I got was drowned in sauce and tasted awful. Too bad they don't care about that aspect of their service. I would have loved to tell them just how bad it was.