I just had a shop where the order taker repeated back my breakfast sandwich and my medium drink and did not say the word "meal" as they have done many times before. I saw on the COD the right sandwich and drink and did not see the missing capitol "M" after the sandwich to indicate it's a meal. I get to the cashier and they ask me if I ordered the (name sandwich). The price is as much as the meal. I glance at the receipt as I roll up to the pick up window and see no "M" after the sandwich. I ordered ketchup for the hash brown even. And I ordered the required salt packet as well.
Always look at the COD and look for the big "M" indicating meal on the COD and correct the order if they somehow don't make it a meal! On the inside, listen for them to repeat back meal if they repeat it back at all.
I tear into the bag and sure enough, no hash brown! I ask at the pickup window where is the hash brown and they tell me I didn't order a meal.
I ordered a meal, and due to them not repeating back to me the full order, I didn't catch it and QC emailed me expecting me to spot this on the COD and correct it as I order and speed through the drive through as quickly as possible to allow them quick timings.
The inside went even worse as the lids didn't fit the coffee cups and they were pouring my coffee into a new cup after trying several lids. The line was long and my order time was well over 8 minutes and then they opened a second register and called me over to the new line after I was waiting for several minutes in the first line.
I reported it in detail that and gave exact timing of the forced line change. The shop sat in QC for two days and of course I was emailed and asked why I didn't correct the wrong order at the COD.
I am not seeing that client in the select a shop area.
By fully disclosing every detail in the original shop, they accepted it. I'm certain if I didn't explain every issue with the shop on the first submission, it would have been rejected. This was the hardest under $10 report I wrote this year.
They ended up giving me the hash brown at the pickup window for free to keep the line moving. The thing that really makes this hard to spot is the fact that the sandwich and a medium drink cost the same as a meal with the medium drink!
I still expect that my phone will ring with that Cali. number asking me to go into a bad neighborhood to go to this client even if I don't see them on the job board for now.
Perhaps this is a good thing. Save me from going to get that one breakfast sandwich I do like to order for base pay if it's on my way somewhere else.